Rucha Mahabal
ef5f0c0461
feat: Issue Summary Script Report ( #23603 )
...
* feat: Issue Summary Report
* feat: Add Issue Metrics to Issue Summary Report
* fix: code clean-up
* feat: Added Report Summary
* feat: Add SLA status fields
* fix: add report link to desk page
* fix: sider issues
Co-authored-by: Marica <maricadsouza221197@gmail.com>
Co-authored-by: Nabin Hait <nabinhait@gmail.com>
2021-01-13 19:59:16 +05:30
Rushabh Mehta
2cd41bca06
fix(routes): desk to app
2020-12-18 13:17:58 +05:30
Shivam Mishra
fd044b032f
Merge branch 'rebrand-ui' of https://github.com/frappe/erpnext into desk-enhancements
2020-12-16 13:21:10 +05:30
Rushabh Mehta
fec8dba16c
fix(merge): merge develop
2020-12-08 16:23:09 +05:30
Anuja P
2e48cf7308
Merge branch 'issue_customer_filter' of https://github.com/Anuja-pawar/erpnext into issue_customer_filter
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Merge branch 'issue_customer_filter' of https://github.com/Anuja-pawar/erpnext into issue_customer_filter
2020-12-04 15:19:06 +05:30
Anuja P
931f2e73a7
fix: sider changes
2020-12-04 14:57:23 +05:30
Anuja Pawar
84166a931e
Merge branch 'develop' into issue_customer_filter
2020-12-04 13:33:18 +05:30
Anuja P
0139109de2
fix: consistency check
2020-12-04 11:28:13 +05:30
Anuja P
25e058833a
fix: sider changes
2020-12-03 18:13:24 +05:30
Anuja P
26cc662a78
feat: added filter for customer field
2020-12-03 17:45:34 +05:30
Shivam Mishra
2fa3cac814
feat: update workspace folders
2020-12-03 15:48:57 +05:30
Shivam Mishra
2895645f86
feat: rename desk page to workspace
2020-12-03 15:39:53 +05:30
Shivam Mishra
9aaca25edb
feat: update desk page json
2020-12-01 13:39:54 +05:30
Shivam Mishra
de68f74b4c
chore: update all desk pages
2020-12-01 12:51:38 +05:30
Shivam Mishra
27e7c264f2
fix: link type
2020-11-30 14:58:16 +05:30
Shivam Mishra
61388d412b
feat: update desk pages
2020-11-30 14:58:00 +05:30
Rushabh Mehta
542bc01718
fix(minor): update routes
2020-11-18 15:00:34 +05:30
Shivam Mishra
bed717b442
Merge branch 'develop' of https://github.com/frappe/erpnext into rebrand-ui
2020-11-12 11:32:59 +05:30
Rucha Mahabal
9db26155ad
fix: set SLA variance in seconds for Duration fieldtype ( #23765 )
...
* fix: calculate SLA variance in seconds for Duration fieldtype
* fix: sider
2020-10-29 22:39:21 +05:30
Shivam Mishra
9a4d603403
Merge branch 'develop' of https://github.com/frappe/erpnext into rebrand-ui
2020-09-25 11:44:37 +05:30
Rucha Mahabal
46d4180381
refactor: Issue form cleaned up and renamed Minutes to First Response field ( #23066 )
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* refactor: re-order fields in Issue DocType
* refactor: rename Mins to First Response to First Response Time
* refactor: First Response Time Reports for Issue and Opportunity
* fix: added patch for renamed fields and setting durations
* chore: update CRM and Support Desk Pages for Response Time reports
* fix: first response time for opportunity report
* fix: patch
Co-authored-by: Suraj Shetty <13928957+surajshetty3416@users.noreply.github.com>
2020-09-23 16:53:16 +05:30
Abhishek Balam
4e6733293f
fix(DocTypes): Reset "owner" values in DocTypes to Administrator ( #23350 )
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* fix: reset owner values in doctype to Administrator
* fix: updated modified value
* fix: also fixed modified by
* fix: change modified_by to Administrator
2020-09-18 18:27:24 +05:30
Suraj Shetty
f39bb116cc
Merge branch 'develop' of https://github.com/frappe/erpnext into rebrand-ui
2020-08-27 19:27:49 +05:30
Suraj Shetty
a49af09705
fix: Primary button icon
2020-08-27 18:57:43 +05:30
Suraj Shetty
b6ebcd7559
refactor: Replace darkgray indicator with gray indicator
2020-08-27 18:57:18 +05:30
prssanna
744169833c
fix: replace indicator color darkgrey with darkgray
2020-08-27 17:06:10 +05:30
Anupam Kumar
91461a0016
fix: heading is hidden in the mobile view ( #23145 )
2020-08-25 21:01:17 +05:30
Shivam Mishra
1358efe896
feat: update icons
2020-07-23 17:02:32 +05:30
marination
6319073d81
fix: Move Issue List actions under 'Actions' dropdown
2020-07-16 15:38:51 +05:30
rohitwaghchaure
f16bd00463
Merge pull request #22608 from ruchamahabal/fix-sla-ui
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fix: allow creating SLA documents even if SLA tracking is not enabled
2020-07-15 15:47:37 +05:30
Rucha Mahabal
88931f0677
fix(Support): TypeError while saving Service Level Agreement
2020-07-14 11:46:11 +05:30
Rucha Mahabal
3d14011d23
fix: allow creating SLA documents even if SLA tracking is not enabled
2020-07-07 18:30:54 +05:30
Michelle Alva
2f37c447dd
fix: change button label in issue
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Changed the label of the button from "Make" to "Create" so that it is consistent with other DocTypes.
Before:
2020-06-27 09:27:45 +05:30
Rucha Mahabal
7b3700b3ec
fix: handle custom statuses for the pause SLA configuration ( #22349 )
...
* fix: handle hold time for custom statuses
* fix: set total hold time only if hold configurations are enabled
Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
2020-06-25 13:29:14 +05:30
Afshan
8546b71358
feat: /support ( #22194 )
...
* added: /support
* refactor code and implemented fail checks
* removed unused imports
* changed filter from from title to name
* refactor code to move context inside main
* removed unused variable
* added: /support
* refactor code and implemented fail checks
* removed unused imports
* changed filter from from title to name
* refactor code to move context inside main
* removed unused variable
* refactor: renamed set to get
Co-authored-by: Shivam Mishra <scmmishra@users.noreply.github.com>
Co-authored-by: Anurag Mishra <32095923+Anurag810@users.noreply.github.com>
2020-06-17 16:16:59 +05:30
Rohit Waghchaure
fa6e4f62e2
fix: travis for develop
2020-06-16 12:02:58 +05:30
Rucha Mahabal
30487bd854
fix: codacy issues
2020-06-15 13:49:58 +05:30
Rucha Mahabal
9c27d683ba
fix: priority column width
...
Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
2020-06-11 17:03:53 +05:30
Rucha Mahabal
1e49c6b68b
fix: update duration options
2020-06-10 12:58:16 +05:30
Rucha Mahabal
bb3b616a04
fix: set valuesin db for handle hold time
2020-06-09 23:17:51 +05:30
Rucha Mahabal
73326d308b
refactor: move pause SLA configuration to SLA DocType
2020-06-05 18:23:39 +05:30
Rucha Mahabal
d7d3ca4214
fix: tests
2020-06-05 16:57:37 +05:30
Rucha Mahabal
8d39928418
refactor: dashboard indicator when SLA is on hold
2020-06-05 16:36:31 +05:30
Rucha Mahabal
2c9f7cf371
feat: pause SLA on statuses configuration
2020-06-05 16:35:57 +05:30
Rucha Mahabal
b29cb87868
refactor: setting avg_response_time moved to communication
2020-06-05 13:35:38 +05:30
Rucha Mahabal
3f08350181
fix: retain Hold status
2020-06-04 15:56:59 +05:30
Rucha Mahabal
94d03c6100
fix: remove Service Level DocType from Support Desk Page
2020-06-04 12:35:36 +05:30
Rucha Mahabal
b3338a149b
fix: code clean-up
2020-06-04 12:35:00 +05:30
Rucha Mahabal
43d4397003
Merge branch 'develop' into sla-enhancements
2020-05-29 11:43:49 +05:30
Shivam Mishra
6621e22c02
refactor: clean up desk pages ( #22004 )
...
* refactor: clean up desk pages
* refactor: update label for CRM
2020-05-28 14:48:50 +05:30
Rucha Mahabal
3a51a97b2d
Merge branch 'develop' into sla-enhancements
2020-05-28 14:33:51 +05:30
Rucha Mahabal
376a46f1e5
test: hold time for Replied status
2020-05-28 14:33:30 +05:30
Rucha Mahabal
c8e8e29083
test: Issue Metrics
2020-05-28 13:48:09 +05:30
Rucha Mahabal
f91ed4ce24
fix: add default priority field in SLA
2020-05-26 16:03:47 +05:30
Rucha Mahabal
f3fc544918
fix: SLA tests
2020-05-26 15:03:15 +05:30
Rucha Mahabal
5379e87880
refactor: code cleanup, break functions
2020-05-26 12:48:03 +05:30
Rucha Mahabal
ec6246306c
refactor: set variance and SLA as Ongoing on Issue reopen
2020-05-26 12:32:12 +05:30
Rucha Mahabal
899ec36532
feat: added Resolved status with same functionality as Closed
2020-05-26 12:23:28 +05:30
Rucha Mahabal
79ed5755be
refactor: remove Hold status
2020-05-25 22:04:04 +05:30
Rucha Mahabal
372aa44b19
feat: implement hold time on Replied status for SLA
2020-05-25 21:37:58 +05:30
Shivam Mishra
8caffe2c71
refactor: use text editor in issue web form ( #21767 )
2020-05-19 16:37:34 +05:30
Rucha Mahabal
8993d38daf
fix: set avg response time only when there are responses
2020-05-06 13:37:10 +05:30
Rucha Mahabal
3d891f8e89
fix: set SLA as Ongoing on Issue Reopen
2020-05-06 13:00:33 +05:30
Rucha Mahabal
f2d36364f5
fix: handle issue metrics on Reopen and Close
2020-05-06 12:32:55 +05:30
Rucha Mahabal
f77d7243dc
fix: remove Service Level DocType
2020-05-06 11:47:52 +05:30
Rucha Mahabal
fc4c795661
fix: reset issue metrics on Reopen and Split
2020-05-06 11:42:43 +05:30
Rucha Mahabal
a2a1e257ae
fix: set Issue metrics using Duration fieldtype
2020-05-06 11:09:33 +05:30
Rucha Mahabal
35d853a476
fix: SLA in issues with Duration Fieldtype
2020-05-05 18:54:50 +05:30
Rucha Mahabal
ec24afb283
fix: change response and resolution fieldtype to Duration in SLA
2020-05-05 10:02:14 +05:30
Rucha Mahabal
0e3a16e267
fix: set metrics duration
2020-04-29 00:13:33 +05:30
Rucha Mahabal
2c3f1677f8
fix: commonify SLA and Service Level Doctypes
2020-04-28 14:11:58 +05:30
Rucha Mahabal
d881dc4784
feat: metrics for Issue
2020-04-24 14:33:34 +05:30
Shivam Mishra
bd53f3b080
fix: filters as dictionary
2020-04-19 12:47:48 +05:30
Shivam Mishra
ebcc46d837
feat: updated desk pages ( #21138 )
2020-04-10 18:52:05 +05:30
Himanshu Warekar
c207c457a5
Merge branch 'develop' of https://github.com/frappe/erpnext into custom_append_to
2020-04-06 11:34:27 +05:30
Rohan Bansal
da54719b43
feat: add status filter in issue web form
2020-03-26 16:08:03 +05:30
Himanshu Warekar
841be6713b
Merge branch 'develop' of https://github.com/frappe/erpnext into custom_append_to
2020-03-13 19:40:00 +05:30
Shivam Mishra
451382e08e
feat: update desk pages
2020-03-12 16:34:34 +05:30
Shivam Mishra
1fd1852c6a
Merge branch 'develop' into yet-another-desk
2020-03-10 18:20:27 +05:30
Shivam Mishra
0310366d5a
fix (cleanup): remove incomplete dependencies data
2020-03-05 11:28:40 +05:30
Shivam Mishra
8a8e8d6c5c
feat: added base pages for desk
2020-03-02 16:56:31 +05:30
Rohan
d40a5d92c2
fix: sort Issues chronologically ( #20741 )
2020-02-26 18:54:14 +05:30
Rohan Bansal
e5b59c781f
fix: show priority in Issue list view
2020-02-19 13:13:24 +05:30
Suraj Shetty
48e9bc3fc9
fix: Incorrect translation syntax
2020-01-29 15:06:18 +05:30
Himanshu Warekar
c9f497d7c0
feat: move subject and sender fields to json
2020-01-13 16:26:40 +05:30
Himanshu Warekar
c7feea830f
feat: Email Append To
2019-12-12 21:12:17 +05:30
Pranav Nachnekar
6aa763221b
fix: rename appointment booking route ( #19886 )
...
* rename appoinment booking route
* fix: replace all references to book-appointment route
2019-12-10 21:35:28 +05:30
Himanshu
bac50bc295
fix: remove validate for issue priority ( #19522 )
2019-11-07 18:04:50 +05:30
Shivam Mishra
8aa0a280b2
Revert "fix: Allow disabled links in issue doctype ( #19265 )"
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This reverts commit 29a5756f87
.
2019-10-15 19:17:20 +05:30
Deepesh Garg
29a5756f87
fix: Allow disabled links in issue doctype ( #19265 )
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* fix: Allow disabled links in issue doctype
* fix: Remove unwanted attribute
2019-10-11 11:04:48 +05:30
Himanshu
e3ef56804c
fix(Issue): track split from in issue ( #18994 )
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* fix: track split from in issue
* fix: rename field name
* fix: remove first_mins to response
2019-09-11 19:20:20 +05:30
Himanshu Warekar
05425d414c
fix: change agreement fulfilled to ongoing
2019-07-23 16:58:13 +05:30
Himanshu
94a0d45b77
fix: do not add an extra day ( #18311 )
2019-07-15 14:06:50 +05:30
Anurag Mishra
70dbca2263
fix: enable track changes for issue doctype ( #18290 )
2019-07-12 14:29:20 +05:30
Rushabh Mehta
64897d26a4
fix(minor): open colour status for issue
2019-07-12 12:55:28 +05:30
Himanshu
7d1d9aa46b
feat(Issue): Reset SLA ( #18244 )
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* feat: reset sla
* fix: db.get_single_value
* feat: timeline entry for reset sla
* fix: remove communication from support config
* fix: reset sla on split_issue
2019-07-12 12:19:35 +05:30
Himanshu Warekar
523d0ab0d4
fix: resolution by indicator
2019-07-11 13:24:28 +05:30
Himanshu
e7bb54ed76
feat(Issue): Settings to stop SLA tracking ( #18112 )
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* fix: fix msgprint when creating new issues
* fix: use getdate
* fix: do not self save
* fix: test case
* fix: error due to comparing date and str
* fix: creation time for replicated issue
* feat: sla in support settings
* fix: remove sla settings
* feat: enable check in sla
* fix: throw if sla is disabled
* fix: enable sla
2019-07-10 17:15:59 +05:30
Himanshu
35f15148fb
fix: do not update modified ( #18193 )
2019-07-08 10:25:28 +05:30
Nabin Hait
34c551d9a5
fix: Missing commits from hotfix branch ( #17997 )
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* fix: merge conflict
* fix: restored missing set_gst_state_and_state_number function
* fix: style linting as per codacy
* fix: Fixes related to customer/lead merging
* fix: merge conflict
* fix: Fixes related to customer/lead merging
* fix: Assign isue/opportunity to user
* fix: Assign isue/opportunity to user
* fix: Replaced Invoice type by GST Category
* fix: merge conflict
* fix: merge conflict
* fix: test cases
* fix: test cases
2019-07-03 10:34:31 +05:30
Aditya Hase
8d70073cf8
refactor: Remove implicit auto assignment feature ( #18124 )
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This behaviour now can be replicated with Assignment Rule configurations.
2019-07-01 19:35:17 +05:30
Himanshu
2d0fd9f519
fix: travis ( #18116 )
2019-07-01 10:24:02 +05:30
Himanshu Warekar
115da67713
fix: include standalone sla in issues
2019-06-28 22:26:58 +05:30
Himanshu Warekar
5cec89d1ab
fix: remove frm call for priority change
2019-06-28 19:07:13 +05:30
Himanshu Warekar
43e3dacba2
fix: remove whitelisted method
2019-06-28 00:00:48 +05:30
Himanshu Warekar
be0001ece6
fix: change to link field
2019-06-27 22:59:52 +05:30
Himanshu
27c1e844c7
Merge branch 'develop' into sla_fix
2019-06-26 18:24:29 +05:30
Faris Ansari
df7a6520b9
fix: Allow Rename in Issue Type
2019-06-26 16:57:33 +05:30
Himanshu Warekar
54ece39aef
fix: review changes
2019-06-24 15:18:56 +05:30
Himanshu Warekar
de8c38f0fe
fix: datetime import
2019-06-24 00:31:33 +05:30
Himanshu Warekar
d1ca820e1e
fix: add function for timedelta conversion
2019-06-21 22:57:06 +05:30
Himanshu Warekar
9f19a82ec9
fix: scheduling bug if out of bussiness hours
2019-06-20 23:29:56 +05:30
Himanshu Warekar
a03aa0014e
feat: update sla using custom script
2019-06-20 11:32:49 +05:30
Himanshu Warekar
bbe84ac0ef
feat: change apply_to to entity
2019-06-20 10:53:34 +05:30
Himanshu Warekar
41bf0c6855
feat: filter sla based on customer in issue
2019-06-20 10:00:11 +05:30
Himanshu Warekar
874326dc7b
patch: set apply_to as customer
2019-06-10 12:33:30 +05:30
Himanshu Warekar
0b36d324ee
fix: display depends for apply_to in sla
2019-06-10 11:36:51 +05:30
Himanshu Warekar
65e0ae2171
test: new test cases for sla
2019-06-10 11:24:24 +05:30
Himanshu Warekar
88becdd869
test: test cases for sla with apply_to
2019-06-09 19:33:55 +05:30
Himanshu Warekar
0674d16fee
feat: sla based on customer/group/territory
2019-06-07 15:28:42 +05:30
Himanshu Warekar
ab97cd4db1
feat: dashboards
2019-06-06 14:13:10 +05:30
Himanshu Warekar
b318b83bb7
patch: fixes
2019-06-06 12:03:37 +05:30
Himanshu Warekar
e119a713fd
Merge develop into sla_fix
2019-06-06 10:46:36 +05:30
Himanshu Warekar
b903da6bfd
fix: remove priorities list
2019-06-05 13:42:03 +05:30
deepeshgarg007
a87c545907
fix: Remove support analytics report
2019-06-05 09:07:42 +05:30
Himanshu Warekar
68ed272bfa
feat: show priorities listed in sla in issue
2019-06-03 18:59:55 +05:30
Himanshu Warekar
da91cfe1e2
fix: set default priority on sla change
2019-05-28 23:38:43 +05:30
Himanshu Warekar
fee2fee83a
fix: test cases
2019-05-28 11:47:51 +05:30
Himanshu Warekar
24f8310ece
fix: test cases
2019-05-28 00:01:55 +05:30
Nabin Hait
39490ca0c5
Merge branch 'develop' into sla_fix
2019-05-27 13:59:56 +05:30
Himanshu Warekar
6feb12d333
fix: miscellaneous fixes
2019-05-26 00:03:40 +05:30
Rushabh Mehta
7e4fb49c61
fix(minor): after manual testing
2019-05-24 11:22:31 +05:30
Rushabh Mehta
04e89ce808
refactor: deprecate old API
2019-05-22 16:52:36 +05:30
Himanshu Warekar
323ea2d33a
feat: change SLA as well as priorities
2019-05-21 22:39:42 +05:30
Himanshu Warekar
f38486b22c
Merge develop into sla_fix
2019-05-20 23:25:26 +05:30
Himanshu Warekar
23a574d794
fix: codacy
2019-05-19 19:34:45 +05:30
Himanshu Warekar
22d8b3037a
tests: fix issue tests
2019-05-19 11:56:37 +05:30
Himanshu Warekar
97b05e8b58
test: fixes
2019-05-19 11:14:59 +05:30
Himanshu Warekar
f77fe313e3
feat: change sla on the fly
2019-05-19 11:06:00 +05:30
Himanshu Warekar
628ea47c6d
Merge branch 'develop' of https://github.com/frappe/erpnext into sla_fix
2019-05-17 00:48:23 +05:30
Himanshu
abcb6aea00
fix: do not remove assignment when closed ( #17613 )
2019-05-14 20:07:53 +00:00
Himanshu Warekar
c4fe98391b
fix: set now_datetime
2019-05-11 09:38:08 +05:30
Himanshu Warekar
a8f9698082
fix: call the correct function
2019-05-11 00:01:43 +05:30
Himanshu Warekar
6e6148be39
fix: calculate variance
2019-05-10 23:49:42 +05:30
Himanshu Warekar
488432c0e8
fix: display sla status
2019-05-09 11:50:09 +05:30
Himanshu Warekar
5aba75d74d
fix: show priority change dialog
2019-05-08 00:22:26 +05:30
Himanshu Warekar
fc3232a9db
fix: compare timedeltas directly
2019-05-07 23:42:38 +05:30
Himanshu Warekar
1bfef6a600
fix: code fixes
2019-05-07 10:46:52 +05:30
Himanshu Warekar
9563835b61
fix: miscellaneous fixes
2019-05-07 10:40:02 +05:30
Himanshu Warekar
cf37e401f8
fix: change agreement status only if ongoing
2019-05-07 10:27:01 +05:30