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fix: set valuesin db for handle hold time

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This commit is contained in:
Rucha Mahabal 2020-06-09 23:17:51 +05:30
parent 73326d308b
commit bb3b616a04
1 changed files with 14 additions and 11 deletions
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25
erpnext/support/doctype/issue/issue.py
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@ -83,20 +83,21 @@ class Issue(Document):
pause_sla_on = frappe.db.get_all("Pause SLA On Status", fields=["status"],
filters={"parent": self.service_level_agreement})
hold_statuses = [entry.status for entry in pause_sla_on]
update_values = {}
if self.status in hold_statuses and status not in hold_statuses:
self.on_hold_since = frappe.flags.current_time or now_datetime()
update_values['on_hold_since'] = frappe.flags.current_time or now_datetime()
if not self.first_responded_on:
self.response_by = None
self.response_by_variance = None
self.resolution_by = None
self.resolution_by_variance = None
update_values['response_by'] = None
update_values['response_by_variance'] = 0
update_values['resolution_by'] = None
update_values['resolution_by_variance'] = 0
# calculate hold time when status is changed from Replied to any other status
if self.status not in hold_statuses and status in hold_statuses:
hold_time = self.total_hold_time if self.total_hold_time else 0
now_time = frappe.flags.current_time or now_datetime()
self.total_hold_time = hold_time + time_diff_in_seconds(now_time, self.on_hold_since)
update_values['total_hold_time'] = hold_time + time_diff_in_seconds(now_time, self.on_hold_since)
# re-calculate SLA variables after issue changes from Replied to Open
# add hold time to SLA variables
@ -108,15 +109,17 @@ class Issue(Document):
if not self.first_responded_on:
response_by = get_expected_time_for(parameter="response", service_level=priority, start_date_time=start_date_time)
self.response_by = add_to_date(response_by, seconds=round(hold_time))
update_values['response_by'] = add_to_date(response_by, seconds=round(hold_time))
response_by_variance = round(time_diff_in_hours(self.response_by, now_time))
self.response_by_variance = response_by_variance + (hold_time // 3600)
update_values['response_by_variance'] = response_by_variance + (hold_time // 3600)
resolution_by = get_expected_time_for(parameter="resolution", service_level=priority, start_date_time=start_date_time)
self.resolution_by = add_to_date(resolution_by, seconds=round(hold_time))
update_values['resolution_by'] = add_to_date(resolution_by, seconds=round(hold_time))
resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_time))
self.resolution_by_variance = resolution_by_variance + (hold_time // 3600)
self.on_hold_since = None
update_values['resolution_by_variance'] = resolution_by_variance + (hold_time // 3600)
update_values['on_hold_since'] = None
self.db_set(update_values)
def update_agreement_status(self):
if self.service_level_agreement and self.agreement_fulfilled == "Ongoing":