fix: Remove support analytics report
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@ -602,4 +602,5 @@ erpnext.patches.v11_1.set_salary_details_submittable
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erpnext.patches.v11_1.rename_depends_on_lwp
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execute:frappe.delete_doc("Report", "Inactive Items")
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erpnext.patches.v11_1.delete_scheduling_tool
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erpnext.patches.v12_0.make_custom_fields_for_bank_remittance
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erpnext.patches.v12_0.make_custom_fields_for_bank_remittance
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execute:frappe.delete_doc_if_exists("Page", "support-analytics")
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@ -1 +0,0 @@
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Issue volume, performance over time.
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@ -1,106 +0,0 @@
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// Copyright (c) 2015, Frappe Technologies Pvt. Ltd. and Contributors
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// License: GNU General Public License v3. See license.txt
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frappe.pages['support-analytics'].on_page_load = function(wrapper) {
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frappe.ui.make_app_page({
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parent: wrapper,
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title: __('Support Analytics'),
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single_column: true
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});
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new erpnext.SupportAnalytics(wrapper);
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frappe.breadcrumbs.add("Support")
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}
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erpnext.SupportAnalytics = frappe.views.GridReportWithPlot.extend({
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init: function(wrapper) {
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this._super({
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title: __("Support Analtyics"),
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parent: $(wrapper).find('.layout-main'),
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page: wrapper.page,
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doctypes: ["Issue", "Fiscal Year"],
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});
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},
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filters: [
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{fieldname: "fiscal_year", fieldtype:"Select", label: __("Fiscal Year"), link:"Fiscal Year",
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default_value: __("Select Fiscal Year") + "..."},
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{fieldname: "from_date", fieldtype:"Date", label: __("From Date")},
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{fieldname: "to_date", fieldtype:"Date", label: __("To Date")},
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{fieldname: "range", fieldtype:"Select", label: __("Range"),
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options:["Daily", "Weekly", "Monthly", "Quarterly", "Yearly"], default_value: "Monthly"}
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],
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init_filter_values: function() {
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this._super();
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this.filter_inputs.range.val('Monthly');
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},
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setup_columns: function() {
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var std_columns = [
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{id: "name", name: __("Status"), field: "name", width: 100},
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];
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this.make_date_range_columns();
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this.columns = std_columns.concat(this.columns);
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},
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prepare_data: function() {
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// add Opening, Closing, Totals rows
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// if filtered by account and / or voucher
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var me = this;
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var total_tickets = {name:"All Tickets", "id": "all-tickets",
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checked:true};
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var days_to_close = {name:"Days to Close", "id":"days-to-close",
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checked:false};
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var total_closed = {};
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var hours_to_close = {name:"Hours to Close", "id":"hours-to-close",
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checked:false};
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var hours_to_respond = {name:"Hours to Respond", "id":"hours-to-respond",
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checked:false};
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var total_responded = {};
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$.each(frappe.report_dump.data["Issue"], function(i, d) {
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var dateobj = frappe.datetime.str_to_obj(d.creation);
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var date = d.creation.split(" ")[0];
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var col = me.column_map[date];
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if(col) {
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total_tickets[col.field] = flt(total_tickets[col.field]) + 1;
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if(d.status=="Closed") {
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// just count
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total_closed[col.field] = flt(total_closed[col.field]) + 1;
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days_to_close[col.field] = flt(days_to_close[col.field])
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+ frappe.datetime.get_diff(d.resolution_date, d.creation);
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hours_to_close[col.field] = flt(hours_to_close[col.field])
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+ frappe.datetime.get_hour_diff(d.resolution_date, d.creation);
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}
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if (d.first_responded_on) {
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total_responded[col.field] = flt(total_responded[col.field]) + 1;
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hours_to_respond[col.field] = flt(hours_to_respond[col.field])
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+ frappe.datetime.get_hour_diff(d.first_responded_on, d.creation);
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}
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}
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});
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// make averages
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$.each(this.columns, function(i, col) {
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if(col.formatter==me.currency_formatter && total_tickets[col.field]) {
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days_to_close[col.field] = flt(days_to_close[col.field]) /
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flt(total_closed[col.field]);
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hours_to_close[col.field] = flt(hours_to_close[col.field]) /
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flt(total_closed[col.field]);
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hours_to_respond[col.field] = flt(hours_to_respond[col.field]) /
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flt(total_responded[col.field]);
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}
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})
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this.data = [total_tickets, days_to_close, hours_to_close, hours_to_respond];
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}
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});
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@ -1,20 +0,0 @@
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{
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"creation": "2013-01-04 15:31:45.000000",
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"docstatus": 0,
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"doctype": "Page",
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"icon": "fa fa-bar-chart",
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"idx": 1,
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"modified": "2013-07-11 14:44:24.000000",
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"modified_by": "Administrator",
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"module": "Support",
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"name": "support-analytics",
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"owner": "Administrator",
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"page_name": "support-analytics",
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"roles": [
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{
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"role": "Support Team"
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}
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],
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"standard": "Yes",
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"title": "Support Analytics"
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}
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