feat: /support (#22194)
* added: /support * refactor code and implemented fail checks * removed unused imports * changed filter from from title to name * refactor code to move context inside main * removed unused variable * added: /support * refactor code and implemented fail checks * removed unused imports * changed filter from from title to name * refactor code to move context inside main * removed unused variable * refactor: renamed set to get Co-authored-by: Shivam Mishra <scmmishra@users.noreply.github.com> Co-authored-by: Anurag Mishra <32095923+Anurag810@users.noreply.github.com>
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@ -1,5 +1,5 @@
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{
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"actions": [],
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"actions": "",
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"creation": "2017-02-17 13:07:35.686409",
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"doctype": "DocType",
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"editable_grid": 1,
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@ -22,6 +22,10 @@
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"post_description_key",
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"post_route_key",
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"post_route_string",
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"greetings_section_section",
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"greeting_title",
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"column_break_19",
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"greeting_subtitle",
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"search_apis_sb",
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"search_apis"
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],
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@ -127,11 +131,40 @@
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"fieldname": "allow_resetting_service_level_agreement",
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"fieldtype": "Check",
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"label": "Allow Resetting Service Level Agreement"
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},
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{
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"default": "We're here to help",
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"fieldname": "greeting_title",
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"fieldtype": "Data",
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"label": "Greeting Title",
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"show_days": 1,
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"show_seconds": 1
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},
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{
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"fieldname": "column_break_19",
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"fieldtype": "Column Break",
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"show_days": 1,
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"show_seconds": 1
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},
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{
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"default": "Browse help topics",
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"fieldname": "greeting_subtitle",
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"fieldtype": "Data",
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"label": "Greeting Subtitle",
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"show_days": 1,
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"show_seconds": 1
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},
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{
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"fieldname": "greetings_section_section",
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"fieldtype": "Section Break",
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"label": "Greetings Section",
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"show_days": 1,
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"show_seconds": 1
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}
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],
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"issingle": 1,
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"links": [],
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"modified": "2020-06-05 17:56:17.491684",
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"modified": "2020-06-11 13:08:38.473616",
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"modified_by": "Administrator",
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"module": "Support",
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"name": "Support Settings",
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0
erpnext/www/support/__init__.py
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0
erpnext/www/support/__init__.py
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55
erpnext/www/support/index.html
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55
erpnext/www/support/index.html
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@ -0,0 +1,55 @@
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{% extends "templates/web.html" %}
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{% block content %}
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<section class="section section-padding-top section-padding-bottom">
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<div class='container'>
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<div class="hero-content">
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<h1 class="h1">{{ _(greeting_title) or _("We're here to help") }}</h1>
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<p class="hero-subtitle">{{ greeting_subtitle or _("Browse help topics.") }}</p>
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</div>
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</div>
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</section>
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{% if favorite_article_list %}
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<section class="section section-padding-top section-padding-bottom">
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<div class='container'>
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<h3>{{ _("Frequently Read Articles") }}</h3>
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<div class="row">
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{% for favorite_article in favorite_article_list %}
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<div class="mt-4 col-12 col-sm-6 col-lg-4">
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<div class="card card-md h-100">
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<div class="card-body">
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<h6 class="card-subtitle mb-2 text-uppercase small text-muted">{{ favorite_article['category'] }}</h6>
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<h3 class="card-title">{{ favorite_article['title'] }}</h3>
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<p class="card-text">{{ favorite_article['description'] }}</p>
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</div>
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<a href="{{ favorite_article['route'] }}" class="stretched-link"></a>
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</div>
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</div>
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{% endfor %}
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</div>
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</div>
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</section>
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{% endif %}
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{% if help_article_list %}
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<section class="section section-padding-top section-padding-bottom bg-light">
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<div class='container'>
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<h3>{{ _("Help Articles") }}</h3>
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<div class="row">
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{% for item in help_article_list %}
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<div class="mt-5 col-12 col-sm-6 col-lg-4">
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<h5>{{ item['category'].name }}</h5>
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<div>
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{% for article in item['articles'] %}
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<a href="{{ article.route }}" class="mt-2 d-block">{{ article.title }}</a>
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{% endfor %}
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</div>
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</div>
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{% endfor %}
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</div>
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</div>
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</section>
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{% endif %}
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{% endblock %}
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74
erpnext/www/support/index.py
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74
erpnext/www/support/index.py
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@ -0,0 +1,74 @@
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from __future__ import unicode_literals
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import frappe
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def get_context(context):
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context.no_cache = 1
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context.align_greeting = ''
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setting = frappe.get_doc("Support Settings")
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context.greeting_title = setting.greeting_title
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context.greeting_subtitle = setting.greeting_subtitle
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# Support content
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favorite_articles = get_favorite_articles_by_page_view()
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if len(favorite_articles) < 6:
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name_list = []
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if favorite_articles:
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for article in favorite_articles:
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name_list.append(article.name)
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for record in (frappe.get_all("Help Article",
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fields=["title", "content", "route", "category"],
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filters={"name": ['not in', tuple(name_list)], "published": 1},
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order_by="creation desc", limit=(6-len(favorite_articles)))):
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favorite_articles.append(record)
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context.favorite_article_list = get_favorite_articles(favorite_articles)
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context.help_article_list = get_help_article_list()
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def get_favorite_articles_by_page_view():
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return frappe.db.sql(
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"""
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SELECT
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t1.name as name,
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t1.title as title,
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t1.content as content,
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t1.route as route,
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t1.category as category,
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count(t1.route) as count
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FROM `tabHelp Article` AS t1
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INNER JOIN
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`tabWeb Page View` AS t2
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ON t1.route = t2.path
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WHERE t1.published = 1
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GROUP BY route
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ORDER BY count DESC
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LIMIT 6;
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""", as_dict=True)
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def get_favorite_articles(favorite_articles):
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favorite_article_list=[]
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for article in favorite_articles:
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description = frappe.utils.strip_html(article.content)
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if len(description) > 175:
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description = description[:172] + '...'
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favorite_article_dict = {
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'title': article.title,
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'description': description,
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'route': article.route,
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'category': article.category,
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}
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favorite_article_list.append(favorite_article_dict)
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return favorite_article_list
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def get_help_article_list():
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help_article_list=[]
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category_list = frappe.get_all("Help Category", fields="name")
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for category in category_list:
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help_articles = frappe.get_all("Help Article", fields="*", filters={"category": category.name, "published": 1}, order_by="modified desc", limit=5)
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if help_articles:
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help_aricles_per_caetgory = {
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'category': category,
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'articles': help_articles,
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}
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help_article_list.append(help_aricles_per_caetgory)
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return help_article_list
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