feat(Issue): Settings to stop SLA tracking (#18112)
* fix: fix msgprint when creating new issues * fix: use getdate * fix: do not self save * fix: test case * fix: error due to comparing date and str * fix: creation time for replicated issue * feat: sla in support settings * fix: remove sla settings * feat: enable check in sla * fix: throw if sla is disabled * fix: enable sla
This commit is contained in:
Himanshu
Nabin Hait
parent
59c5c3c347
commit
e7bb54ed76
@ -97,4 +97,15 @@ def get_data():
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},
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]
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},
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{
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"label": _("Settings"),
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"icon": "fa fa-list",
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"items": [
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{
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"type": "doctype",
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"name": "Support Settings",
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"label": _("Support Settings"),
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},
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]
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},
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]
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@ -25,10 +25,6 @@ def get_data():
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'label': _('Orders'),
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'items': ['Sales Order', 'Delivery Note', 'Sales Invoice']
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},
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{
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'label': _('Service Level Agreement'),
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'items': ['Service Level Agreement']
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},
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{
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'label': _('Payments'),
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'items': ['Payment Entry']
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@ -129,8 +129,15 @@ frappe.ui.form.on("Issue", {
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function set_time_to_resolve_and_response(frm) {
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frm.dashboard.clear_headline();
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var time_to_respond = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled);
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var time_to_resolve = get_time_left(frm.doc.resolution_by, frm.doc.agreement_fulfilled);
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var time_to_respond = get_status(frm.doc.response_by_variance);
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if (!frm.doc.first_responded_on && frm.doc.agreement_fulfilled === "Ongoing") {
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time_to_respond = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled);
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}
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var time_to_resolve = get_status(frm.doc.resolution_by_variance);
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if (!frm.doc.resolution_date && frm.doc.agreement_fulfilled === "Ongoing") {
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time_to_resolve = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled);
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}
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frm.dashboard.set_headline_alert(
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'<div class="row">' +
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@ -146,7 +153,15 @@ function set_time_to_resolve_and_response(frm) {
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function get_time_left(timestamp, agreement_fulfilled) {
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const diff = moment(timestamp).diff(moment());
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const diff_display = diff >= 44500 ? moment.duration(diff).humanize() : moment(0, 'seconds').format('HH:mm');
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let indicator = (diff_display == '00:00' && agreement_fulfilled != "Fulfilled") ? "red" : "green";
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const diff_display = diff >= 44500 ? moment.duration(diff).humanize() : "Failed";
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let indicator = (diff_display == 'Failed' && agreement_fulfilled != "Fulfilled") ? "red" : "green";
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return {"diff_display": diff_display, "indicator": indicator};
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}
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function get_status(variance) {
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if (variance > 0) {
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return {"diff_display": "Fulfilled", "indicator": "green"};
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} else {
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return {"diff_display": "Failed", "indicator": "red"};
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}
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}
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@ -113,6 +113,7 @@
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"search_index": 1
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},
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{
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"default": "Medium",
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"fieldname": "priority",
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"fieldtype": "Link",
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"in_standard_filter": 1,
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@ -143,7 +144,6 @@
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},
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{
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"collapsible": 1,
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"depends_on": "eval: doc.service_level_agreement",
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"fieldname": "service_level_section",
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"fieldtype": "Section Break",
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"label": "Service Level"
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@ -314,6 +314,7 @@
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},
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{
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"default": "Ongoing",
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"depends_on": "eval: doc.service_level_agreement",
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"fieldname": "agreement_fulfilled",
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"fieldtype": "Select",
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"label": "Service Level Agreement Fulfilled",
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@ -321,6 +322,7 @@
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"read_only": 1
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},
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{
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"depends_on": "eval: doc.service_level_agreement",
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"description": "in hours",
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"fieldname": "response_by_variance",
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"fieldtype": "Float",
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@ -328,6 +330,7 @@
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"read_only": 1
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},
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{
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"depends_on": "eval: doc.service_level_agreement",
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"description": "in hours",
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"fieldname": "resolution_by_variance",
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"fieldtype": "Float",
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@ -337,7 +340,7 @@
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],
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"icon": "fa fa-ticket",
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"idx": 7,
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"modified": "2019-06-27 15:19:00.771333",
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"modified": "2019-06-30 13:19:38.215525",
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"modified_by": "Administrator",
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"module": "Support",
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"name": "Issue",
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@ -92,7 +92,6 @@ class Issue(Document):
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self.resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_datetime()), 2)
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self.agreement_fulfilled = "Fulfilled" if self.response_by_variance > 0 and self.resolution_by_variance > 0 else "Failed"
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self.save(ignore_permissions=True)
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def create_communication(self):
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communication = frappe.new_doc("Communication")
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@ -118,6 +117,17 @@ class Issue(Document):
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replicated_issue = deepcopy(self)
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replicated_issue.subject = subject
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replicated_issue.creation = now_datetime()
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# Reset SLA
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if replicated_issue.service_level_agreement:
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replicated_issue.service_level_agreement = None
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replicated_issue.agreement_fulfilled = "Ongoing"
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replicated_issue.response_by = None
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replicated_issue.response_by_variance = None
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replicated_issue.resolution_by = None
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replicated_issue.resolution_by_variance = None
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frappe.get_doc(replicated_issue).insert()
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# Replicate linked Communications
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@ -136,7 +146,8 @@ class Issue(Document):
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return replicated_issue.name
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def before_insert(self):
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self.set_response_and_resolution_time()
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if frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
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self.set_response_and_resolution_time()
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def set_response_and_resolution_time(self, priority=None, service_level_agreement=None):
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service_level_agreement = get_active_service_level_agreement_for(priority=priority,
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@ -171,13 +182,16 @@ class Issue(Document):
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self.resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_datetime()))
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def change_service_level_agreement_and_priority(self):
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if not self.priority == frappe.db.get_value("Issue", self.name, "priority"):
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self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
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frappe.msgprint("Priority has been updated.")
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if self.service_level_agreement and frappe.db.exists("Issue", self.name) and \
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frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
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if not self.service_level_agreement == frappe.db.get_value("Issue", self.name, "service_level_agreement"):
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self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
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frappe.msgprint("Service Level Agreement has been updated.")
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if not self.priority == frappe.db.get_value("Issue", self.name, "priority"):
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self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
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frappe.msgprint(_("Priority has been changed to {0}.").format(self.priority))
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if not self.service_level_agreement == frappe.db.get_value("Issue", self.name, "service_level_agreement"):
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self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
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frappe.msgprint(_("Service Level Agreement has been changed to {0}.").format(self.service_level_agreement))
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def get_expected_time_for(parameter, service_level, start_date_time):
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current_date_time = start_date_time
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@ -11,6 +11,7 @@ from datetime import timedelta
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class TestIssue(unittest.TestCase):
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def test_response_time_and_resolution_time_based_on_different_sla(self):
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frappe.db.set_value("Support Settings", None, "track_service_level_agreement", 1)
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create_service_level_agreements_for_issues()
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creation = datetime.datetime(2019, 3, 4, 12, 0)
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@ -5,6 +5,7 @@
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"editable_grid": 1,
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"engine": "InnoDB",
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"field_order": [
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"enable",
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"service_level",
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"default_service_level_agreement",
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"holiday_list",
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@ -149,9 +150,15 @@
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"in_standard_filter": 1,
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"label": "Entity Type",
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"options": "\nCustomer\nCustomer Group\nTerritory"
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},
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{
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"default": "1",
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"fieldname": "enable",
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"fieldtype": "Check",
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"label": "Enable"
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}
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],
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"modified": "2019-06-20 18:04:14.293378",
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"modified": "2019-07-09 17:22:16.402939",
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"modified_by": "Administrator",
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"module": "Support",
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"name": "Service Level Agreement",
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@ -6,19 +6,23 @@ from __future__ import unicode_literals
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import frappe
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from frappe.model.document import Document
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from frappe import _
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from frappe.utils import getdate
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class ServiceLevelAgreement(Document):
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def validate(self):
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if not frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
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frappe.throw(_("Service Level Agreement tracking is not enabled."))
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if self.default_service_level_agreement:
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if frappe.db.exists("Service Level Agreement", {"default_service_level_agreement": "1", "name": ["!=", self.name]}):
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frappe.throw(_("A Default Service Level Agreement already exists."))
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else:
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if self.start_date and self.end_date:
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if self.start_date >= self.end_date:
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if getdate(self.start_date) >= getdate(self.end_date):
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frappe.throw(_("Start Date of Agreement can't be greater than or equal to End Date."))
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if self.end_date < frappe.utils.getdate():
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if getdate(self.end_date) < getdate(frappe.utils.getdate()):
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frappe.throw(_("End Date of Agreement can't be less than today."))
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if self.entity_type and self.entity:
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@ -44,12 +48,16 @@ def check_agreement_status():
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for service_level_agreement in service_level_agreements:
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doc = frappe.get_doc("Service Level Agreement", service_level_agreement.name)
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if doc.end_date and doc.end_date < frappe.utils.getdate():
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if doc.end_date and getdate(doc.end_date) < getdate(frappe.utils.getdate()):
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frappe.db.set_value("Service Level Agreement", service_level_agreement.name, "active", 0)
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def get_active_service_level_agreement_for(priority, customer=None, service_level_agreement=None):
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if not frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
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return
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filters = [
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["Service Level Agreement", "active", "=", 1],
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["Service Level Agreement", "enable", "=", 1]
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]
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if priority:
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@ -80,6 +88,14 @@ def get_customer_territory(customer):
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@frappe.whitelist()
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def get_service_level_agreement_filters(name, customer=None):
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if not frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
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return
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filters = [
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["Service Level Agreement", "active", "=", 1],
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["Service Level Agreement", "enable", "=", 1]
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]
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if not customer:
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or_filters = [
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["Service Level Agreement", "default_service_level_agreement", "=", 1]
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@ -93,5 +109,5 @@ def get_service_level_agreement_filters(name, customer=None):
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return {
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"priority": [priority.priority for priority in frappe.get_list("Service Level Priority", filters={"parent": name}, fields=["priority"])],
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"service_level_agreements": [d.name for d in frappe.get_list("Service Level Agreement", or_filters=or_filters)]
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"service_level_agreements": [d.name for d in frappe.get_list("Service Level Agreement", filters=filters, or_filters=or_filters)]
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}
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@ -10,6 +10,8 @@ from erpnext.support.doctype.service_level.test_service_level import create_serv
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class TestServiceLevelAgreement(unittest.TestCase):
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def test_service_level_agreement(self):
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frappe.db.set_value("Support Settings", None, "track_service_level_agreement", 1)
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create_service_level_for_sla()
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# Default Service Level Agreement
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@ -1,560 +1,145 @@
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{
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"allow_copy": 0,
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"allow_guest_to_view": 0,
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"allow_import": 0,
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"allow_rename": 0,
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"beta": 0,
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"creation": "2017-02-17 13:07:35.686409",
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"custom": 0,
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"docstatus": 0,
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"doctype": "DocType",
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"document_type": "",
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"editable_grid": 1,
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"engine": "InnoDB",
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"field_order": [
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"sb_00",
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"track_service_level_agreement",
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"issues_sb",
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"close_issue_after_days",
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"portal_sb",
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"get_started_sections",
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"show_latest_forum_posts",
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"forum_sb",
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"forum_url",
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"get_latest_query",
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"response_key_list",
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"column_break_10",
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"post_title_key",
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"post_description_key",
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"post_route_key",
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"post_route_string",
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"search_apis_sb",
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"search_apis"
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],
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"fields": [
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{
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"allow_bulk_edit": 0,
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"allow_on_submit": 0,
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"bold": 0,
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"collapsible": 0,
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"columns": 0,
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"fieldname": "issues_sb",
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"fieldtype": "Section Break",
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"hidden": 0,
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"ignore_user_permissions": 0,
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"ignore_xss_filter": 0,
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"in_filter": 0,
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"in_global_search": 0,
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"in_list_view": 0,
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"in_standard_filter": 0,
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"label": "Issues",
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"length": 0,
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"no_copy": 0,
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"permlevel": 0,
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"precision": "",
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"print_hide": 0,
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"print_hide_if_no_value": 0,
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"read_only": 0,
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"remember_last_selected_value": 0,
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"report_hide": 0,
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"reqd": 0,
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"search_index": 0,
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"set_only_once": 0,
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"translatable": 0,
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"unique": 0
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"label": "Issues"
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},
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{
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"allow_bulk_edit": 0,
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"allow_on_submit": 0,
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"bold": 0,
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"collapsible": 0,
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"columns": 0,
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"default": "7",
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"description": "Auto close Issue after 7 days",
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"fieldname": "close_issue_after_days",
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"fieldtype": "Int",
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"hidden": 0,
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"ignore_user_permissions": 0,
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"ignore_xss_filter": 0,
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"in_filter": 0,
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"in_global_search": 0,
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"in_list_view": 0,
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"in_standard_filter": 0,
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"label": "Close Issue After Days",
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"length": 0,
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"no_copy": 0,
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"permlevel": 0,
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"precision": "",
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"print_hide": 0,
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"print_hide_if_no_value": 0,
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"read_only": 0,
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"remember_last_selected_value": 0,
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"report_hide": 0,
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"reqd": 0,
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"search_index": 0,
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"set_only_once": 0,
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"translatable": 0,
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"unique": 0
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"label": "Close Issue After Days"
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},
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{
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"allow_bulk_edit": 0,
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"allow_on_submit": 0,
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"bold": 0,
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"collapsible": 0,
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"columns": 0,
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"fieldname": "portal_sb",
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"fieldtype": "Section Break",
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"hidden": 0,
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"ignore_user_permissions": 0,
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"ignore_xss_filter": 0,
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"in_filter": 0,
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"in_global_search": 0,
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"in_list_view": 0,
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"in_standard_filter": 0,
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"label": "Support Portal",
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"length": 0,
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"no_copy": 0,
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"permlevel": 0,
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"precision": "",
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"print_hide": 0,
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"print_hide_if_no_value": 0,
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"read_only": 0,
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"remember_last_selected_value": 0,
|
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"report_hide": 0,
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"reqd": 0,
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"search_index": 0,
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"set_only_once": 0,
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"translatable": 0,
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"unique": 0
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"label": "Support Portal"
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},
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{
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"allow_bulk_edit": 0,
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"allow_on_submit": 0,
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"bold": 0,
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"collapsible": 0,
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"columns": 0,
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"fieldname": "get_started_sections",
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"fieldtype": "Code",
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"hidden": 0,
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"ignore_user_permissions": 0,
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"ignore_xss_filter": 0,
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"in_filter": 0,
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"in_global_search": 0,
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"in_list_view": 0,
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"in_standard_filter": 0,
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"label": "Get Started Sections",
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"length": 0,
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"no_copy": 0,
|
||||
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}
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Loading…
x
Reference in New Issue
Block a user