From e7bb54ed767fc429027020f2e94c4a0a827ceeca Mon Sep 17 00:00:00 2001 From: Himanshu Date: Wed, 10 Jul 2019 11:45:59 +0000 Subject: [PATCH] feat(Issue): Settings to stop SLA tracking (#18112) * fix: fix msgprint when creating new issues * fix: use getdate * fix: do not self save * fix: test case * fix: error due to comparing date and str * fix: creation time for replicated issue * feat: sla in support settings * fix: remove sla settings * feat: enable check in sla * fix: throw if sla is disabled * fix: enable sla --- erpnext/config/support.py | 11 + .../doctype/customer/customer_dashboard.py | 4 - erpnext/support/doctype/issue/issue.js | 23 +- erpnext/support/doctype/issue/issue.json | 7 +- erpnext/support/doctype/issue/issue.py | 30 +- erpnext/support/doctype/issue/test_issue.py | 1 + .../service_level_agreement.json | 9 +- .../service_level_agreement.py | 24 +- .../test_service_level_agreement.py | 2 + .../support_settings/support_settings.json | 515 ++---------------- 10 files changed, 138 insertions(+), 488 deletions(-) diff --git a/erpnext/config/support.py b/erpnext/config/support.py index 0301bb3e19..36b4214196 100644 --- a/erpnext/config/support.py +++ b/erpnext/config/support.py @@ -97,4 +97,15 @@ def get_data(): }, ] }, + { + "label": _("Settings"), + "icon": "fa fa-list", + "items": [ + { + "type": "doctype", + "name": "Support Settings", + "label": _("Support Settings"), + }, + ] + }, ] \ No newline at end of file diff --git a/erpnext/selling/doctype/customer/customer_dashboard.py b/erpnext/selling/doctype/customer/customer_dashboard.py index 87ca6a76bc..8e790bf9ce 100644 --- a/erpnext/selling/doctype/customer/customer_dashboard.py +++ b/erpnext/selling/doctype/customer/customer_dashboard.py @@ -25,10 +25,6 @@ def get_data(): 'label': _('Orders'), 'items': ['Sales Order', 'Delivery Note', 'Sales Invoice'] }, - { - 'label': _('Service Level Agreement'), - 'items': ['Service Level Agreement'] - }, { 'label': _('Payments'), 'items': ['Payment Entry'] diff --git a/erpnext/support/doctype/issue/issue.js b/erpnext/support/doctype/issue/issue.js index 1a272d1bc4..9d93f37af7 100644 --- a/erpnext/support/doctype/issue/issue.js +++ b/erpnext/support/doctype/issue/issue.js @@ -129,8 +129,15 @@ frappe.ui.form.on("Issue", { function set_time_to_resolve_and_response(frm) { frm.dashboard.clear_headline(); - var time_to_respond = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled); - var time_to_resolve = get_time_left(frm.doc.resolution_by, frm.doc.agreement_fulfilled); + var time_to_respond = get_status(frm.doc.response_by_variance); + if (!frm.doc.first_responded_on && frm.doc.agreement_fulfilled === "Ongoing") { + time_to_respond = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled); + } + + var time_to_resolve = get_status(frm.doc.resolution_by_variance); + if (!frm.doc.resolution_date && frm.doc.agreement_fulfilled === "Ongoing") { + time_to_resolve = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled); + } frm.dashboard.set_headline_alert( '
' + @@ -146,7 +153,15 @@ function set_time_to_resolve_and_response(frm) { function get_time_left(timestamp, agreement_fulfilled) { const diff = moment(timestamp).diff(moment()); - const diff_display = diff >= 44500 ? moment.duration(diff).humanize() : moment(0, 'seconds').format('HH:mm'); - let indicator = (diff_display == '00:00' && agreement_fulfilled != "Fulfilled") ? "red" : "green"; + const diff_display = diff >= 44500 ? moment.duration(diff).humanize() : "Failed"; + let indicator = (diff_display == 'Failed' && agreement_fulfilled != "Fulfilled") ? "red" : "green"; return {"diff_display": diff_display, "indicator": indicator}; } + +function get_status(variance) { + if (variance > 0) { + return {"diff_display": "Fulfilled", "indicator": "green"}; + } else { + return {"diff_display": "Failed", "indicator": "red"}; + } +} \ No newline at end of file diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json index b7c4166f6c..72153dcdea 100644 --- a/erpnext/support/doctype/issue/issue.json +++ b/erpnext/support/doctype/issue/issue.json @@ -113,6 +113,7 @@ "search_index": 1 }, { + "default": "Medium", "fieldname": "priority", "fieldtype": "Link", "in_standard_filter": 1, @@ -143,7 +144,6 @@ }, { "collapsible": 1, - "depends_on": "eval: doc.service_level_agreement", "fieldname": "service_level_section", "fieldtype": "Section Break", "label": "Service Level" @@ -314,6 +314,7 @@ }, { "default": "Ongoing", + "depends_on": "eval: doc.service_level_agreement", "fieldname": "agreement_fulfilled", "fieldtype": "Select", "label": "Service Level Agreement Fulfilled", @@ -321,6 +322,7 @@ "read_only": 1 }, { + "depends_on": "eval: doc.service_level_agreement", "description": "in hours", "fieldname": "response_by_variance", "fieldtype": "Float", @@ -328,6 +330,7 @@ "read_only": 1 }, { + "depends_on": "eval: doc.service_level_agreement", "description": "in hours", "fieldname": "resolution_by_variance", "fieldtype": "Float", @@ -337,7 +340,7 @@ ], "icon": "fa fa-ticket", "idx": 7, - "modified": "2019-06-27 15:19:00.771333", + "modified": "2019-06-30 13:19:38.215525", "modified_by": "Administrator", "module": "Support", "name": "Issue", diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py index ad1c263250..226676fec3 100644 --- a/erpnext/support/doctype/issue/issue.py +++ b/erpnext/support/doctype/issue/issue.py @@ -92,7 +92,6 @@ class Issue(Document): self.resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_datetime()), 2) self.agreement_fulfilled = "Fulfilled" if self.response_by_variance > 0 and self.resolution_by_variance > 0 else "Failed" - self.save(ignore_permissions=True) def create_communication(self): communication = frappe.new_doc("Communication") @@ -118,6 +117,17 @@ class Issue(Document): replicated_issue = deepcopy(self) replicated_issue.subject = subject + replicated_issue.creation = now_datetime() + + # Reset SLA + if replicated_issue.service_level_agreement: + replicated_issue.service_level_agreement = None + replicated_issue.agreement_fulfilled = "Ongoing" + replicated_issue.response_by = None + replicated_issue.response_by_variance = None + replicated_issue.resolution_by = None + replicated_issue.resolution_by_variance = None + frappe.get_doc(replicated_issue).insert() # Replicate linked Communications @@ -136,7 +146,8 @@ class Issue(Document): return replicated_issue.name def before_insert(self): - self.set_response_and_resolution_time() + if frappe.db.get_single_value("Support Settings", "track_service_level_agreement"): + self.set_response_and_resolution_time() def set_response_and_resolution_time(self, priority=None, service_level_agreement=None): service_level_agreement = get_active_service_level_agreement_for(priority=priority, @@ -171,13 +182,16 @@ class Issue(Document): self.resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_datetime())) def change_service_level_agreement_and_priority(self): - if not self.priority == frappe.db.get_value("Issue", self.name, "priority"): - self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement) - frappe.msgprint("Priority has been updated.") + if self.service_level_agreement and frappe.db.exists("Issue", self.name) and \ + frappe.db.get_single_value("Support Settings", "track_service_level_agreement"): - if not self.service_level_agreement == frappe.db.get_value("Issue", self.name, "service_level_agreement"): - self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement) - frappe.msgprint("Service Level Agreement has been updated.") + if not self.priority == frappe.db.get_value("Issue", self.name, "priority"): + self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement) + frappe.msgprint(_("Priority has been changed to {0}.").format(self.priority)) + + if not self.service_level_agreement == frappe.db.get_value("Issue", self.name, "service_level_agreement"): + self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement) + frappe.msgprint(_("Service Level Agreement has been changed to {0}.").format(self.service_level_agreement)) def get_expected_time_for(parameter, service_level, start_date_time): current_date_time = start_date_time diff --git a/erpnext/support/doctype/issue/test_issue.py b/erpnext/support/doctype/issue/test_issue.py index 75d70b1318..eb1736e6c9 100644 --- a/erpnext/support/doctype/issue/test_issue.py +++ b/erpnext/support/doctype/issue/test_issue.py @@ -11,6 +11,7 @@ from datetime import timedelta class TestIssue(unittest.TestCase): def test_response_time_and_resolution_time_based_on_different_sla(self): + frappe.db.set_value("Support Settings", None, "track_service_level_agreement", 1) create_service_level_agreements_for_issues() creation = datetime.datetime(2019, 3, 4, 12, 0) diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json index f91a80c60d..9a83ca7ac0 100644 --- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json +++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json @@ -5,6 +5,7 @@ "editable_grid": 1, "engine": "InnoDB", "field_order": [ + "enable", "service_level", "default_service_level_agreement", "holiday_list", @@ -149,9 +150,15 @@ "in_standard_filter": 1, "label": "Entity Type", "options": "\nCustomer\nCustomer Group\nTerritory" + }, + { + "default": "1", + "fieldname": "enable", + "fieldtype": "Check", + "label": "Enable" } ], - "modified": "2019-06-20 18:04:14.293378", + "modified": "2019-07-09 17:22:16.402939", "modified_by": "Administrator", "module": "Support", "name": "Service Level Agreement", diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py index 82c0ffb65c..a399c58b16 100644 --- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py +++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py @@ -6,19 +6,23 @@ from __future__ import unicode_literals import frappe from frappe.model.document import Document from frappe import _ +from frappe.utils import getdate class ServiceLevelAgreement(Document): def validate(self): + if not frappe.db.get_single_value("Support Settings", "track_service_level_agreement"): + frappe.throw(_("Service Level Agreement tracking is not enabled.")) + if self.default_service_level_agreement: if frappe.db.exists("Service Level Agreement", {"default_service_level_agreement": "1", "name": ["!=", self.name]}): frappe.throw(_("A Default Service Level Agreement already exists.")) else: if self.start_date and self.end_date: - if self.start_date >= self.end_date: + if getdate(self.start_date) >= getdate(self.end_date): frappe.throw(_("Start Date of Agreement can't be greater than or equal to End Date.")) - if self.end_date < frappe.utils.getdate(): + if getdate(self.end_date) < getdate(frappe.utils.getdate()): frappe.throw(_("End Date of Agreement can't be less than today.")) if self.entity_type and self.entity: @@ -44,12 +48,16 @@ def check_agreement_status(): for service_level_agreement in service_level_agreements: doc = frappe.get_doc("Service Level Agreement", service_level_agreement.name) - if doc.end_date and doc.end_date < frappe.utils.getdate(): + if doc.end_date and getdate(doc.end_date) < getdate(frappe.utils.getdate()): frappe.db.set_value("Service Level Agreement", service_level_agreement.name, "active", 0) def get_active_service_level_agreement_for(priority, customer=None, service_level_agreement=None): + if not frappe.db.get_single_value("Support Settings", "track_service_level_agreement"): + return + filters = [ ["Service Level Agreement", "active", "=", 1], + ["Service Level Agreement", "enable", "=", 1] ] if priority: @@ -80,6 +88,14 @@ def get_customer_territory(customer): @frappe.whitelist() def get_service_level_agreement_filters(name, customer=None): + if not frappe.db.get_single_value("Support Settings", "track_service_level_agreement"): + return + + filters = [ + ["Service Level Agreement", "active", "=", 1], + ["Service Level Agreement", "enable", "=", 1] + ] + if not customer: or_filters = [ ["Service Level Agreement", "default_service_level_agreement", "=", 1] @@ -93,5 +109,5 @@ def get_service_level_agreement_filters(name, customer=None): return { "priority": [priority.priority for priority in frappe.get_list("Service Level Priority", filters={"parent": name}, fields=["priority"])], - "service_level_agreements": [d.name for d in frappe.get_list("Service Level Agreement", or_filters=or_filters)] + "service_level_agreements": [d.name for d in frappe.get_list("Service Level Agreement", filters=filters, or_filters=or_filters)] } \ No newline at end of file diff --git a/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py index 6aa5394192..68b82d10ec 100644 --- a/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py +++ b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py @@ -10,6 +10,8 @@ from erpnext.support.doctype.service_level.test_service_level import create_serv class TestServiceLevelAgreement(unittest.TestCase): def test_service_level_agreement(self): + frappe.db.set_value("Support Settings", None, "track_service_level_agreement", 1) + create_service_level_for_sla() # Default Service Level Agreement diff --git a/erpnext/support/doctype/support_settings/support_settings.json b/erpnext/support/doctype/support_settings/support_settings.json index 2b79107269..2dced15d4e 100644 --- a/erpnext/support/doctype/support_settings/support_settings.json +++ b/erpnext/support/doctype/support_settings/support_settings.json @@ -1,560 +1,145 @@ { - "allow_copy": 0, - "allow_guest_to_view": 0, - "allow_import": 0, - "allow_rename": 0, - "beta": 0, "creation": "2017-02-17 13:07:35.686409", - "custom": 0, - "docstatus": 0, "doctype": "DocType", - "document_type": "", "editable_grid": 1, "engine": "InnoDB", + "field_order": [ + "sb_00", + "track_service_level_agreement", + "issues_sb", + "close_issue_after_days", + "portal_sb", + "get_started_sections", + "show_latest_forum_posts", + "forum_sb", + "forum_url", + "get_latest_query", + "response_key_list", + "column_break_10", + "post_title_key", + "post_description_key", + "post_route_key", + "post_route_string", + "search_apis_sb", + "search_apis" + ], "fields": [ { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "issues_sb", "fieldtype": "Section Break", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Issues", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Issues" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "default": "7", "description": "Auto close Issue after 7 days", "fieldname": "close_issue_after_days", "fieldtype": "Int", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Close Issue After Days", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Close Issue After Days" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "portal_sb", "fieldtype": "Section Break", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Support Portal", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Support Portal" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "get_started_sections", "fieldtype": "Code", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Get Started Sections", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Get Started Sections" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, + "default": "0", "fieldname": "show_latest_forum_posts", "fieldtype": "Check", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Show Latest Forum Posts", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Show Latest Forum Posts" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "depends_on": "show_latest_forum_posts", "fieldname": "forum_sb", "fieldtype": "Section Break", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Forum Posts", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Forum Posts" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "forum_url", "fieldtype": "Data", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Forum URL", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Forum URL" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "get_latest_query", "fieldtype": "Data", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Get Latest Query", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Get Latest Query" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "response_key_list", "fieldtype": "Data", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Response Key List", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Response Key List" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "column_break_10", - "fieldtype": "Column Break", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "fieldtype": "Column Break" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "post_title_key", "fieldtype": "Data", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Post Title Key", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Post Title Key" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "post_description_key", "fieldtype": "Data", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Post Description Key", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Post Description Key" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "post_route_key", "fieldtype": "Data", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Post Route Key", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Post Route Key" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "post_route_string", "fieldtype": "Data", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Post Route String", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Post Route String" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "search_apis_sb", "fieldtype": "Section Break", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Search APIs", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "label": "Search APIs" }, { - "allow_bulk_edit": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, "fieldname": "search_apis", "fieldtype": "Table", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, "label": "Search APIs", - "length": 0, - "no_copy": 0, - "options": "Support Search Source", - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, - "unique": 0 + "options": "Support Search Source" + }, + { + "fieldname": "sb_00", + "fieldtype": "Section Break", + "label": "Service Level Agreements" + }, + { + "default": "0", + "fieldname": "track_service_level_agreement", + "fieldtype": "Check", + "label": "Track Service Level Agreement" } ], - "has_web_view": 0, - "hide_heading": 0, - "hide_toolbar": 0, - "idx": 0, - "image_view": 0, - "in_create": 0, - "is_submittable": 0, "issingle": 1, - "istable": 0, - "max_attachments": 0, - "modified": "2018-05-17 02:11:33.462444", + "modified": "2019-07-09 17:11:38.216732", "modified_by": "Administrator", "module": "Support", "name": "Support Settings", - "name_case": "", "owner": "Administrator", "permissions": [ { - "amend": 0, - "cancel": 0, "create": 1, "delete": 1, "email": 1, - "export": 0, - "if_owner": 0, - "import": 0, - "permlevel": 0, "print": 1, "read": 1, - "report": 0, "role": "System Manager", - "set_user_permissions": 0, "share": 1, - "submit": 0, "write": 1 } ], "quick_entry": 1, - "read_only": 0, - "read_only_onload": 0, - "show_name_in_global_search": 0, "sort_field": "modified", "sort_order": "DESC", - "track_changes": 1, - "track_seen": 0 + "track_changes": 1 } \ No newline at end of file