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fix: SLA in issues with Duration Fieldtype

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This commit is contained in:
Rucha Mahabal 2020-05-05 18:54:50 +05:30
parent ec24afb283
commit 35d853a476
1 changed files with 11 additions and 24 deletions
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35
erpnext/support/doctype/issue/issue.py
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@ -59,7 +59,7 @@ class Issue(Document):
if self.status!="Open" and status =="Open" and not self.first_responded_on:
self.first_responded_on = frappe.flags.current_time or now_datetime()
if self.status=="Closed":
if self.status=="Closed" and status !="Closed":
self.resolution_date = frappe.flags.current_time or now_datetime()
if frappe.db.get_value("Issue", self.name, "agreement_fulfilled") == "Ongoing":
set_service_level_agreement_variance(issue=self.name)
@ -230,24 +230,14 @@ def get_expected_time_for(parameter, service_level, start_date_time):
start_time = None
end_time = None
# lets assume response time is in days by default
if parameter == 'response':
allotted_days = service_level.get("response_time")
time_period = service_level.get("response_time_period")
allotted_seconds = service_level.get("response_time")
elif parameter == 'resolution':
allotted_days = service_level.get("resolution_time")
time_period = service_level.get("resolution_time_period")
allotted_seconds = service_level.get("resolution_time")
else:
frappe.throw(_("{0} parameter is invalid").format(parameter))
allotted_hours = 0
if time_period == 'Hour':
allotted_hours = allotted_days
allotted_days = 0
elif time_period == 'Week':
allotted_days *= 7
expected_time_is_set = 1 if allotted_days == 0 and time_period in ['Day', 'Week'] else 0
expected_time_is_set = 0
support_days = {}
for service in service_level.get("support_and_resolution"):
@ -267,25 +257,22 @@ def get_expected_time_for(parameter, service_level, start_date_time):
if getdate(current_date_time) == getdate(start_date_time) and get_time_in_timedelta(current_date_time.time()) > support_days[current_weekday].start_time \
else support_days[current_weekday].start_time
end_time = support_days[current_weekday].end_time
time_left_today = time_diff_in_hours(end_time, start_time)
time_left_today = time_diff_in_seconds(end_time, start_time)
# no time left for support today
if time_left_today < 0: pass
elif time_period == 'Hour':
if time_left_today >= allotted_hours:
if time_left_today <= 0: pass
elif allotted_seconds:
if time_left_today >= allotted_seconds:
expected_time = datetime.combine(getdate(current_date_time), get_time(start_time))
expected_time = add_to_date(expected_time, hours=allotted_hours)
expected_time = add_to_date(expected_time, seconds=allotted_seconds)
expected_time_is_set = 1
else:
allotted_hours = allotted_hours - time_left_today
else:
allotted_days -= 1
expected_time_is_set = allotted_days <= 0
allotted_seconds = allotted_seconds - time_left_today
if not expected_time_is_set:
current_date_time = add_to_date(current_date_time, days=1)
if end_time and time_period != 'Hour':
if end_time and allotted_seconds >= 86400:
current_date_time = datetime.combine(getdate(current_date_time), get_time(end_time))
else:
current_date_time = expected_time