fix(Issue): track split from in issue (#18994)
* fix: track split from in issue * fix: rename field name * fix: remove first_mins to response
This commit is contained in:
Himanshu
Nabin Hait
parent
cd38ba4833
commit
e3ef56804c
@ -107,7 +107,7 @@ frappe.ui.form.on("Issue", {
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}, () => {
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reset_sla.enable_primary_action();
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frm.refresh();
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frappe.msgprint(__("Service Level Agreement Reset."));
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frappe.msgprint(__("Service Level Agreement was reset."));
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});
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}
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});
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@ -1,384 +1,392 @@
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{
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"allow_import": 1,
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"allow_rename": 1,
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"autoname": "naming_series:",
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"creation": "2013-02-01 10:36:25",
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"doctype": "DocType",
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"document_type": "Setup",
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"engine": "InnoDB",
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"field_order": [
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"subject_section",
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"naming_series",
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"subject",
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"customer",
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"raised_by",
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"cb00",
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"status",
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"priority",
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"issue_type",
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"sb_details",
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"description",
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"service_level_section",
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"service_level_agreement",
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"response_by",
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"response_by_variance",
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"reset_service_level_agreement",
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"cb",
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"agreement_fulfilled",
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"resolution_by",
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"resolution_by_variance",
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"service_level_agreement_creation",
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"response",
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"mins_to_first_response",
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"first_responded_on",
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"additional_info",
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"lead",
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"contact",
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"email_account",
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"column_break_16",
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"customer_name",
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"project",
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"company",
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"section_break_19",
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"resolution_details",
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"column_break1",
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"opening_date",
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"opening_time",
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"resolution_date",
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"content_type",
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"attachment",
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"via_customer_portal"
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],
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"fields": [
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{
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"fieldname": "subject_section",
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"fieldtype": "Section Break",
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"label": "Subject",
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"options": "fa fa-flag"
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},
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{
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"fieldname": "naming_series",
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"fieldtype": "Select",
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"label": "Series",
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"no_copy": 1,
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"options": "ISS-.YYYY.-",
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"print_hide": 1,
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"set_only_once": 1
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},
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{
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"bold": 1,
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"fieldname": "subject",
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"fieldtype": "Data",
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"in_global_search": 1,
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"in_standard_filter": 1,
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"label": "Subject",
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"reqd": 1
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},
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{
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"fieldname": "customer",
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"fieldtype": "Link",
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"in_global_search": 1,
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"label": "Customer",
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"oldfieldname": "customer",
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"oldfieldtype": "Link",
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"options": "Customer",
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"print_hide": 1,
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"search_index": 1
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},
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{
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"bold": 1,
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"depends_on": "eval:doc.__islocal",
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"fieldname": "raised_by",
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"fieldtype": "Data",
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"in_global_search": 1,
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"in_list_view": 1,
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"label": "Raised By (Email)",
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"oldfieldname": "raised_by",
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"oldfieldtype": "Data",
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"options": "Email"
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},
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{
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"fieldname": "cb00",
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"fieldtype": "Column Break"
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},
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{
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"default": "Open",
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"fieldname": "status",
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"fieldtype": "Select",
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"in_list_view": 1,
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"in_standard_filter": 1,
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"label": "Status",
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"no_copy": 1,
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"oldfieldname": "status",
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"oldfieldtype": "Select",
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"options": "Open\nReplied\nHold\nClosed",
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"search_index": 1
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},
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{
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"default": "Medium",
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"fieldname": "priority",
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"fieldtype": "Link",
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"in_standard_filter": 1,
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"label": "Priority",
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"options": "Issue Priority"
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},
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{
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"fieldname": "issue_type",
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"fieldtype": "Link",
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"label": "Issue Type",
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"options": "Issue Type"
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},
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{
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"collapsible": 1,
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"collapsible_depends_on": "eval:doc.status!=\"Closed\"",
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"fieldname": "sb_details",
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"fieldtype": "Section Break",
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"label": "Details"
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},
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{
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"bold": 1,
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"fieldname": "description",
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"fieldtype": "Text Editor",
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"in_global_search": 1,
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"label": "Description",
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"oldfieldname": "problem_description",
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"oldfieldtype": "Text"
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},
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{
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"collapsible": 1,
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"fieldname": "service_level_section",
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"fieldtype": "Section Break",
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"label": "Service Level"
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},
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{
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"fieldname": "service_level_agreement",
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"fieldtype": "Link",
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"label": "Service Level Agreement",
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"options": "Service Level Agreement"
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},
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{
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"fieldname": "response_by",
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"fieldtype": "Datetime",
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"label": "Response By",
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"read_only": 1
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},
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{
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"collapsible": 1,
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"fieldname": "cb",
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"fieldtype": "Column Break",
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"options": "fa fa-pushpin",
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"read_only": 1
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},
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{
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"fieldname": "resolution_by",
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"fieldtype": "Datetime",
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"label": "Resolution By",
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"read_only": 1
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},
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{
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"collapsible": 1,
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"fieldname": "response",
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"fieldtype": "Section Break",
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"label": "Response"
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},
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{
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"bold": 1,
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"fieldname": "mins_to_first_response",
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"fieldtype": "Float",
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"label": "Mins to First Response",
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"read_only": 1
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},
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{
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"fieldname": "first_responded_on",
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"fieldtype": "Datetime",
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"label": "First Responded On"
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},
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{
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"collapsible": 1,
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"fieldname": "additional_info",
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"fieldtype": "Section Break",
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"label": "Reference",
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"options": "fa fa-pushpin",
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"read_only": 1
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},
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{
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"fieldname": "lead",
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"fieldtype": "Link",
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"label": "Lead",
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"options": "Lead"
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},
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{
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"fieldname": "contact",
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"fieldtype": "Link",
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"label": "Contact",
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"options": "Contact"
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},
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{
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"fieldname": "email_account",
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"fieldtype": "Link",
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"label": "Email Account",
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"options": "Email Account"
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},
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{
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"fieldname": "column_break_16",
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"fieldtype": "Column Break"
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},
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{
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"bold": 1,
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"fieldname": "customer_name",
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"fieldtype": "Data",
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"label": "Customer Name",
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"oldfieldname": "customer_name",
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"oldfieldtype": "Data",
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"read_only": 1
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},
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{
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"fieldname": "project",
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"fieldtype": "Link",
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"label": "Project",
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"options": "Project"
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},
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{
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"fieldname": "company",
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"fieldtype": "Link",
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"label": "Company",
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"options": "Company",
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"print_hide": 1
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},
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{
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"collapsible": 1,
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"fieldname": "section_break_19",
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"fieldtype": "Section Break",
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"label": "Resolution"
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},
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{
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"depends_on": "eval:!doc.__islocal",
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"fieldname": "resolution_details",
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"fieldtype": "Text Editor",
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"label": "Resolution Details",
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"no_copy": 1,
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"oldfieldname": "resolution_details",
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"oldfieldtype": "Text"
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},
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{
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"depends_on": "eval:!doc.__islocal",
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"fieldname": "column_break1",
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"fieldtype": "Column Break",
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"oldfieldtype": "Column Break",
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"read_only": 1
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},
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{
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"default": "Today",
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"fieldname": "opening_date",
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"fieldtype": "Date",
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"label": "Opening Date",
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"no_copy": 1,
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"oldfieldname": "opening_date",
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"oldfieldtype": "Date",
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"read_only": 1
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},
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{
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"fieldname": "opening_time",
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"fieldtype": "Time",
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"label": "Opening Time",
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"no_copy": 1,
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"oldfieldname": "opening_time",
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"oldfieldtype": "Time",
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"read_only": 1
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},
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{
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"depends_on": "eval:!doc.__islocal",
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"fieldname": "resolution_date",
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"fieldtype": "Datetime",
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"label": "Resolution Date",
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"no_copy": 1,
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"oldfieldname": "resolution_date",
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"oldfieldtype": "Date",
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"read_only": 1
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},
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{
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"fieldname": "content_type",
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"fieldtype": "Data",
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"hidden": 1,
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"label": "Content Type"
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},
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{
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"fieldname": "attachment",
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"fieldtype": "Attach",
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"hidden": 1,
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"label": "Attachment"
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},
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{
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"default": "0",
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"fieldname": "via_customer_portal",
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"fieldtype": "Check",
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"label": "Via Customer Portal"
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},
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{
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"default": "Ongoing",
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"depends_on": "eval: doc.service_level_agreement",
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"fieldname": "agreement_fulfilled",
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"fieldtype": "Select",
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"label": "Service Level Agreement Fulfilled",
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"options": "Ongoing\nFulfilled\nFailed",
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"read_only": 1
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},
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{
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"depends_on": "eval: doc.service_level_agreement",
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"description": "in hours",
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"fieldname": "response_by_variance",
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"fieldtype": "Float",
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"label": "Response By Variance",
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"read_only": 1
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},
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{
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"depends_on": "eval: doc.service_level_agreement",
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"description": "in hours",
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"fieldname": "resolution_by_variance",
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"fieldtype": "Float",
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"label": "Resolution By Variance",
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"read_only": 1
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},
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{
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"fieldname": "service_level_agreement_creation",
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"fieldtype": "Datetime",
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"hidden": 1,
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"label": "Service Level Agreement Creation",
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"read_only": 1
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},
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{
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"depends_on": "eval: doc.service_level_agreement",
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"fieldname": "reset_service_level_agreement",
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"fieldtype": "Button",
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"label": "Reset Service Level Agreement"
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}
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],
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"icon": "fa fa-ticket",
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"idx": 7,
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"modified": "2019-07-11 23:57:22.015881",
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"modified_by": "Administrator",
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"module": "Support",
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"name": "Issue",
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"owner": "Administrator",
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"permissions": [
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{
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"create": 1,
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"delete": 1,
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"email": 1,
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"print": 1,
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"read": 1,
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"report": 1,
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"role": "Support Team",
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"share": 1,
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"write": 1
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}
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],
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"quick_entry": 1,
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"search_fields": "status,customer,subject,raised_by",
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"sort_field": "modified",
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"sort_order": "ASC",
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"timeline_field": "customer",
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"title_field": "subject",
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"track_changes": 1,
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"track_seen": 1
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}
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"allow_import": 1,
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"allow_rename": 1,
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"autoname": "naming_series:",
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"creation": "2013-02-01 10:36:25",
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"doctype": "DocType",
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"document_type": "Setup",
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"engine": "InnoDB",
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"field_order": [
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"subject_section",
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"naming_series",
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"subject",
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"customer",
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"raised_by",
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"cb00",
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"status",
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"priority",
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"issue_type",
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"issue_split_from",
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"sb_details",
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"description",
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"service_level_section",
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"service_level_agreement",
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"response_by",
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"response_by_variance",
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"reset_service_level_agreement",
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"cb",
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"agreement_fulfilled",
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"resolution_by",
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"resolution_by_variance",
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"service_level_agreement_creation",
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"response",
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"mins_to_first_response",
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"first_responded_on",
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"additional_info",
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"lead",
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"contact",
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"email_account",
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"column_break_16",
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"customer_name",
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"project",
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"company",
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"section_break_19",
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"resolution_details",
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"column_break1",
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"opening_date",
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"opening_time",
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"resolution_date",
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"content_type",
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"attachment",
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"via_customer_portal"
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],
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"fields": [
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{
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"fieldname": "subject_section",
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"fieldtype": "Section Break",
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"label": "Subject",
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"options": "fa fa-flag"
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},
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{
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"fieldname": "naming_series",
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"fieldtype": "Select",
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"label": "Series",
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"no_copy": 1,
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"options": "ISS-.YYYY.-",
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"print_hide": 1,
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"set_only_once": 1
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},
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{
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"bold": 1,
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"fieldname": "subject",
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"fieldtype": "Data",
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"in_global_search": 1,
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"in_standard_filter": 1,
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"label": "Subject",
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"reqd": 1
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},
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{
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"fieldname": "customer",
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"fieldtype": "Link",
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"in_global_search": 1,
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"label": "Customer",
|
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"oldfieldname": "customer",
|
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"oldfieldtype": "Link",
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"options": "Customer",
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"print_hide": 1,
|
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"search_index": 1
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},
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{
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"bold": 1,
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"depends_on": "eval:doc.__islocal",
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"fieldname": "raised_by",
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"fieldtype": "Data",
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"in_global_search": 1,
|
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"in_list_view": 1,
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"label": "Raised By (Email)",
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"oldfieldname": "raised_by",
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"oldfieldtype": "Data",
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"options": "Email"
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},
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{
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"fieldname": "cb00",
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"fieldtype": "Column Break"
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},
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{
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"default": "Open",
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"fieldname": "status",
|
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"fieldtype": "Select",
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"in_list_view": 1,
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"in_standard_filter": 1,
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"label": "Status",
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"no_copy": 1,
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"oldfieldname": "status",
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"oldfieldtype": "Select",
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"options": "Open\nReplied\nHold\nClosed",
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"search_index": 1
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},
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{
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"default": "Medium",
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"fieldname": "priority",
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"fieldtype": "Link",
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"in_standard_filter": 1,
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"label": "Priority",
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"options": "Issue Priority"
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},
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{
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"fieldname": "issue_type",
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"fieldtype": "Link",
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"label": "Issue Type",
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"options": "Issue Type"
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},
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{
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"collapsible": 1,
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"collapsible_depends_on": "eval:doc.status!=\"Closed\"",
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"fieldname": "sb_details",
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"fieldtype": "Section Break",
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"label": "Details"
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},
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{
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"bold": 1,
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"fieldname": "description",
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||||
"fieldtype": "Text Editor",
|
||||
"in_global_search": 1,
|
||||
"label": "Description",
|
||||
"oldfieldname": "problem_description",
|
||||
"oldfieldtype": "Text"
|
||||
},
|
||||
{
|
||||
"collapsible": 1,
|
||||
"fieldname": "service_level_section",
|
||||
"fieldtype": "Section Break",
|
||||
"label": "Service Level"
|
||||
},
|
||||
{
|
||||
"fieldname": "service_level_agreement",
|
||||
"fieldtype": "Link",
|
||||
"label": "Service Level Agreement",
|
||||
"options": "Service Level Agreement"
|
||||
},
|
||||
{
|
||||
"fieldname": "response_by",
|
||||
"fieldtype": "Datetime",
|
||||
"label": "Response By",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"collapsible": 1,
|
||||
"fieldname": "cb",
|
||||
"fieldtype": "Column Break",
|
||||
"options": "fa fa-pushpin",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"fieldname": "resolution_by",
|
||||
"fieldtype": "Datetime",
|
||||
"label": "Resolution By",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"collapsible": 1,
|
||||
"fieldname": "response",
|
||||
"fieldtype": "Section Break",
|
||||
"label": "Response"
|
||||
},
|
||||
{
|
||||
"bold": 1,
|
||||
"fieldname": "mins_to_first_response",
|
||||
"fieldtype": "Float",
|
||||
"label": "Mins to First Response",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"fieldname": "first_responded_on",
|
||||
"fieldtype": "Datetime",
|
||||
"label": "First Responded On"
|
||||
},
|
||||
{
|
||||
"collapsible": 1,
|
||||
"fieldname": "additional_info",
|
||||
"fieldtype": "Section Break",
|
||||
"label": "Reference",
|
||||
"options": "fa fa-pushpin",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"fieldname": "lead",
|
||||
"fieldtype": "Link",
|
||||
"label": "Lead",
|
||||
"options": "Lead"
|
||||
},
|
||||
{
|
||||
"fieldname": "contact",
|
||||
"fieldtype": "Link",
|
||||
"label": "Contact",
|
||||
"options": "Contact"
|
||||
},
|
||||
{
|
||||
"fieldname": "email_account",
|
||||
"fieldtype": "Link",
|
||||
"label": "Email Account",
|
||||
"options": "Email Account"
|
||||
},
|
||||
{
|
||||
"fieldname": "column_break_16",
|
||||
"fieldtype": "Column Break"
|
||||
},
|
||||
{
|
||||
"bold": 1,
|
||||
"fieldname": "customer_name",
|
||||
"fieldtype": "Data",
|
||||
"label": "Customer Name",
|
||||
"oldfieldname": "customer_name",
|
||||
"oldfieldtype": "Data",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"fieldname": "project",
|
||||
"fieldtype": "Link",
|
||||
"label": "Project",
|
||||
"options": "Project"
|
||||
},
|
||||
{
|
||||
"fieldname": "company",
|
||||
"fieldtype": "Link",
|
||||
"label": "Company",
|
||||
"options": "Company",
|
||||
"print_hide": 1
|
||||
},
|
||||
{
|
||||
"collapsible": 1,
|
||||
"fieldname": "section_break_19",
|
||||
"fieldtype": "Section Break",
|
||||
"label": "Resolution"
|
||||
},
|
||||
{
|
||||
"depends_on": "eval:!doc.__islocal",
|
||||
"fieldname": "resolution_details",
|
||||
"fieldtype": "Text Editor",
|
||||
"label": "Resolution Details",
|
||||
"no_copy": 1,
|
||||
"oldfieldname": "resolution_details",
|
||||
"oldfieldtype": "Text"
|
||||
},
|
||||
{
|
||||
"depends_on": "eval:!doc.__islocal",
|
||||
"fieldname": "column_break1",
|
||||
"fieldtype": "Column Break",
|
||||
"oldfieldtype": "Column Break",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"default": "Today",
|
||||
"fieldname": "opening_date",
|
||||
"fieldtype": "Date",
|
||||
"label": "Opening Date",
|
||||
"no_copy": 1,
|
||||
"oldfieldname": "opening_date",
|
||||
"oldfieldtype": "Date",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"fieldname": "opening_time",
|
||||
"fieldtype": "Time",
|
||||
"label": "Opening Time",
|
||||
"no_copy": 1,
|
||||
"oldfieldname": "opening_time",
|
||||
"oldfieldtype": "Time",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"depends_on": "eval:!doc.__islocal",
|
||||
"fieldname": "resolution_date",
|
||||
"fieldtype": "Datetime",
|
||||
"label": "Resolution Date",
|
||||
"no_copy": 1,
|
||||
"oldfieldname": "resolution_date",
|
||||
"oldfieldtype": "Date",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"fieldname": "content_type",
|
||||
"fieldtype": "Data",
|
||||
"hidden": 1,
|
||||
"label": "Content Type"
|
||||
},
|
||||
{
|
||||
"fieldname": "attachment",
|
||||
"fieldtype": "Attach",
|
||||
"hidden": 1,
|
||||
"label": "Attachment"
|
||||
},
|
||||
{
|
||||
"default": "0",
|
||||
"fieldname": "via_customer_portal",
|
||||
"fieldtype": "Check",
|
||||
"label": "Via Customer Portal"
|
||||
},
|
||||
{
|
||||
"default": "Ongoing",
|
||||
"depends_on": "eval: doc.service_level_agreement",
|
||||
"fieldname": "agreement_fulfilled",
|
||||
"fieldtype": "Select",
|
||||
"label": "Service Level Agreement Fulfilled",
|
||||
"options": "Ongoing\nFulfilled\nFailed",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"depends_on": "eval: doc.service_level_agreement",
|
||||
"description": "in hours",
|
||||
"fieldname": "response_by_variance",
|
||||
"fieldtype": "Float",
|
||||
"label": "Response By Variance",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"depends_on": "eval: doc.service_level_agreement",
|
||||
"description": "in hours",
|
||||
"fieldname": "resolution_by_variance",
|
||||
"fieldtype": "Float",
|
||||
"label": "Resolution By Variance",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"fieldname": "service_level_agreement_creation",
|
||||
"fieldtype": "Datetime",
|
||||
"hidden": 1,
|
||||
"label": "Service Level Agreement Creation",
|
||||
"read_only": 1
|
||||
},
|
||||
{
|
||||
"depends_on": "eval: doc.service_level_agreement",
|
||||
"fieldname": "reset_service_level_agreement",
|
||||
"fieldtype": "Button",
|
||||
"label": "Reset Service Level Agreement"
|
||||
},
|
||||
{
|
||||
"fieldname": "issue_split_from",
|
||||
"fieldtype": "Link",
|
||||
"label": "Issue Split From",
|
||||
"options": "Issue",
|
||||
"read_only": 1
|
||||
}
|
||||
],
|
||||
"icon": "fa fa-ticket",
|
||||
"idx": 7,
|
||||
"modified": "2019-09-11 09:03:57.465623",
|
||||
"modified_by": "himanshu@erpnext.com",
|
||||
"module": "Support",
|
||||
"name": "Issue",
|
||||
"owner": "Administrator",
|
||||
"permissions": [
|
||||
{
|
||||
"create": 1,
|
||||
"delete": 1,
|
||||
"email": 1,
|
||||
"print": 1,
|
||||
"read": 1,
|
||||
"report": 1,
|
||||
"role": "Support Team",
|
||||
"share": 1,
|
||||
"write": 1
|
||||
}
|
||||
],
|
||||
"quick_entry": 1,
|
||||
"search_fields": "status,customer,subject,raised_by",
|
||||
"sort_field": "modified",
|
||||
"sort_order": "ASC",
|
||||
"timeline_field": "customer",
|
||||
"title_field": "subject",
|
||||
"track_changes": 1,
|
||||
"track_seen": 1
|
||||
}
|
||||
@ -117,6 +117,9 @@ class Issue(Document):
|
||||
|
||||
replicated_issue = deepcopy(self)
|
||||
replicated_issue.subject = subject
|
||||
replicated_issue.issue_split_from = self.name
|
||||
replicated_issue.mins_to_first_response = 0
|
||||
replicated_issue.first_responded_on = None
|
||||
replicated_issue.creation = now_datetime()
|
||||
|
||||
# Reset SLA
|
||||
@ -144,6 +147,14 @@ class Issue(Document):
|
||||
doc.reference_name = replicated_issue.name
|
||||
doc.save(ignore_permissions=True)
|
||||
|
||||
frappe.get_doc({
|
||||
"doctype": "Comment",
|
||||
"comment_type": "Info",
|
||||
"reference_doctype": "Issue",
|
||||
"reference_name": replicated_issue.name,
|
||||
"content": " - Split the Issue from <a href='#Form/Issue/{0}'>{1}</a>".format(self.name, frappe.bold(self.name)),
|
||||
}).insert(ignore_permissions=True)
|
||||
|
||||
return replicated_issue.name
|
||||
|
||||
def before_insert(self):
|
||||
|
||||
Loading…
x
Reference in New Issue
Block a user