Shiloh/brotherton-erpnext
1
1
Fork 0
Code Issues Pull Requests Packages Projects Releases Wiki Activity

fix: set Issue metrics using Duration fieldtype

Browse Source
This commit is contained in:
Rucha Mahabal 2020-05-06 11:09:33 +05:30
parent 35d853a476
commit a2a1e257ae
1 changed files with 9 additions and 29 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

38
erpnext/support/doctype/issue/issue.py
View File

@ -302,6 +302,7 @@ def set_service_level_agreement_variance(issue=None):
frappe.db.set_value(dt="Issue", dn=doc.name, field="agreement_fulfilled", val="Failed", update_modified=False)
def set_average_response_time(issue):
# avg response time for all the responses
communications = frappe.get_list("Communication", filters={
"reference_doctype": issue.doctype,
"reference_name": issue.name
@ -319,18 +320,17 @@ def set_average_response_time(issue):
response_times.append(response_time)
avg_response_time = sum(response_times) / len(response_times)
avg_response_time = timedelta(seconds=avg_response_time)
duration = get_duration(avg_response_time)
issue.db_set('avg_response_time', duration)
issue.db_set('avg_response_time', avg_response_time)
def set_resolution_time(issue):
resolution_time = time_diff(now_datetime(), issue.creation)
duration = get_duration(resolution_time)
issue.db_set('resolution_time', duration)
# total time taken from issue creation to closing
resolution_time = time_diff_in_seconds(now_datetime(), issue.creation)
issue.db_set('resolution_time', resolution_time)
def set_user_operational_time(issue):
# total time taken by a user to close the issue apart from wait_time
communications = frappe.get_list("Communication", filters={
"reference_doctype": issue.doctype,
"reference_name": issue.name
@ -346,30 +346,10 @@ def set_user_operational_time(issue):
if wait_time > 0:
pending_time.append(wait_time)
total_pending_time = timedelta(seconds=sum(pending_time))
total_pending_time = sum(pending_time)
resolution_time_in_secs = time_diff_in_seconds(now_datetime(), issue.creation)
resolution_time = timedelta(seconds=resolution_time_in_secs)
user_operational_time = resolution_time - total_pending_time
duration = get_duration(user_operational_time)
issue.db_set('user_operational_time', duration)
def get_duration(time):
days = time.days
seconds = time.seconds
hours = time.seconds // 3600
mins = (time.seconds // 60) % 60
duration = ""
if days:
duration += str(days) + " day"
duration += "s " if days > 1 else " "
if hours:
duration += str(hours) + " hour"
duration += "s " if hours > 1 else " "
if mins:
duration += str(mins) + " min"
duration += "s" if mins > 1 else ""
return duration
user_operational_time = resolution_time_in_secs - total_pending_time
issue.db_set('user_operational_time', user_operational_time)
def get_list_context(context=None):