From a2a1e257ae92fce590a208e26a970bfc6fe604ef Mon Sep 17 00:00:00 2001 From: Rucha Mahabal Date: Wed, 6 May 2020 11:09:33 +0530 Subject: [PATCH] fix: set Issue metrics using Duration fieldtype --- erpnext/support/doctype/issue/issue.py | 38 ++++++-------------------- 1 file changed, 9 insertions(+), 29 deletions(-) diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py index 1489f43138..df0a2f662d 100644 --- a/erpnext/support/doctype/issue/issue.py +++ b/erpnext/support/doctype/issue/issue.py @@ -302,6 +302,7 @@ def set_service_level_agreement_variance(issue=None): frappe.db.set_value(dt="Issue", dn=doc.name, field="agreement_fulfilled", val="Failed", update_modified=False) def set_average_response_time(issue): + # avg response time for all the responses communications = frappe.get_list("Communication", filters={ "reference_doctype": issue.doctype, "reference_name": issue.name @@ -319,18 +320,17 @@ def set_average_response_time(issue): response_times.append(response_time) avg_response_time = sum(response_times) / len(response_times) - avg_response_time = timedelta(seconds=avg_response_time) - duration = get_duration(avg_response_time) - issue.db_set('avg_response_time', duration) + issue.db_set('avg_response_time', avg_response_time) def set_resolution_time(issue): - resolution_time = time_diff(now_datetime(), issue.creation) - duration = get_duration(resolution_time) - issue.db_set('resolution_time', duration) + # total time taken from issue creation to closing + resolution_time = time_diff_in_seconds(now_datetime(), issue.creation) + issue.db_set('resolution_time', resolution_time) def set_user_operational_time(issue): + # total time taken by a user to close the issue apart from wait_time communications = frappe.get_list("Communication", filters={ "reference_doctype": issue.doctype, "reference_name": issue.name @@ -346,30 +346,10 @@ def set_user_operational_time(issue): if wait_time > 0: pending_time.append(wait_time) - total_pending_time = timedelta(seconds=sum(pending_time)) + total_pending_time = sum(pending_time) resolution_time_in_secs = time_diff_in_seconds(now_datetime(), issue.creation) - resolution_time = timedelta(seconds=resolution_time_in_secs) - user_operational_time = resolution_time - total_pending_time - duration = get_duration(user_operational_time) - issue.db_set('user_operational_time', duration) - - -def get_duration(time): - days = time.days - seconds = time.seconds - hours = time.seconds // 3600 - mins = (time.seconds // 60) % 60 - duration = "" - if days: - duration += str(days) + " day" - duration += "s " if days > 1 else " " - if hours: - duration += str(hours) + " hour" - duration += "s " if hours > 1 else " " - if mins: - duration += str(mins) + " min" - duration += "s" if mins > 1 else "" - return duration + user_operational_time = resolution_time_in_secs - total_pending_time + issue.db_set('user_operational_time', user_operational_time) def get_list_context(context=None):