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fix: set metrics duration

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This commit is contained in:
Rucha Mahabal 2020-04-29 00:13:33 +05:30
parent 2c3f1677f8
commit 0e3a16e267
2 changed files with 53 additions and 26 deletions
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18
erpnext/support/doctype/issue/issue.json
View File

@ -53,7 +53,7 @@
"content_type",
"attachment",
"via_customer_portal",
"operational_time",
"resolution_time",
"user_operational_time"
],
"fields": [
@ -374,27 +374,27 @@
{
"bold": 1,
"fieldname": "avg_response_time",
"fieldtype": "Time",
"fieldtype": "Data",
"label": "Average Response Time",
"read_only": 1
},
{
"fieldname": "operational_time",
"fieldtype": "Time",
"label": "Operational Time",
"fieldname": "user_operational_time",
"fieldtype": "Data",
"label": "User Operational Time",
"read_only": 1
},
{
"fieldname": "user_operational_time",
"fieldtype": "Time",
"label": "User Operational Time",
"fieldname": "resolution_time",
"fieldtype": "Data",
"label": "Resolution Time",
"read_only": 1
}
],
"icon": "fa fa-ticket",
"idx": 7,
"links": [],
"modified": "2020-04-24 09:58:13.499635",
"modified": "2020-04-28 23:42:28.576580",
"modified_by": "Administrator",
"module": "Support",
"name": "Issue",

61
erpnext/support/doctype/issue/issue.py
View File

@ -59,12 +59,12 @@ class Issue(Document):
if self.status!="Open" and status =="Open" and not self.first_responded_on:
self.first_responded_on = frappe.flags.current_time or now_datetime()
if self.status=="Closed" and status !="Closed":
if self.status=="Closed":
self.resolution_date = frappe.flags.current_time or now_datetime()
if frappe.db.get_value("Issue", self.name, "agreement_fulfilled") == "Ongoing":
set_service_level_agreement_variance(issue=self.name)
set_average_response_time(issue=self)
set_operational_time(issue=self)
set_resolution_time(issue=self)
set_user_operational_time(issue=self)
self.update_agreement_status()
@ -323,19 +323,25 @@ def set_average_response_time(issue):
order_by="creation"
)
response_times = []
for i in range(len(communications)-1):
if communications[i].sent_or_received == "Sent" and communications[i-1].sent_or_received == "Received":
response_time = time_diff_in_seconds(communications[i].creation, communications[i-1].creation)
if response_time > 0:
response_times.append(response_time)
avg_response_time = sum(response_times) / len(response_times)
avg_response_time = str(timedelta(seconds=avg_response_time)).split(".")[0]
issue.db_set('avg_response_time', avg_response_time)
if len(communications):
response_times = []
for i in range(len(communications)-1):
if communications[i].sent_or_received == "Sent" and communications[i-1].sent_or_received == "Received":
response_time = time_diff_in_seconds(communications[i].creation, communications[i-1].creation)
if response_time > 0:
response_times.append(response_time)
avg_response_time = sum(response_times) / len(response_times)
avg_response_time = timedelta(seconds=avg_response_time)
duration = get_duration(avg_response_time)
issue.db_set('avg_response_time', duration)
def set_resolution_time(issue):
resolution_time = time_diff(now_datetime(), issue.creation)
duration = get_duration(resolution_time)
issue.db_set('resolution_time', duration)
def set_operational_time(issue):
operational_time = time_diff(now_datetime(), issue.creation)
issue.db_set('operational_time', str(operational_time).split(".")[0])
def set_user_operational_time(issue):
communications = frappe.get_list("Communication", filters={
@ -352,10 +358,31 @@ def set_user_operational_time(issue):
wait_time = time_diff_in_seconds(communications[i].creation, communications[i-1].creation)
if wait_time > 0:
pending_time.append(wait_time)
total_pending_time = timedelta(seconds=sum(pending_time))
operational_time = frappe.db.get_value('Issue', issue.name, 'operational_time')
user_operational_time = time_diff(operational_time, total_pending_time)
issue.db_set('user_operational_time', str(user_operational_time))
resolution_time_in_secs = time_diff_in_seconds(now_datetime(), issue.creation)
resolution_time = timedelta(seconds=resolution_time_in_secs)
user_operational_time = resolution_time - total_pending_time
duration = get_duration(user_operational_time)
issue.db_set('user_operational_time', duration)
def get_duration(time):
days = time.days
seconds = time.seconds
hours = time.seconds // 3600
mins = (time.seconds // 60) % 60
duration = ""
if days:
duration += str(days) + " day"
duration += "s " if days > 1 else " "
if hours:
duration += str(hours) + " hour"
duration += "s " if hours > 1 else " "
if mins:
duration += str(mins) + " min"
duration += "s" if mins > 1 else ""
return duration
def get_list_context(context=None):