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723 Commits

Author SHA1 Message Date
Rucha Mahabal
2c9f7cf371 feat: pause SLA on statuses configuration 2020-06-05 16:35:57 +05:30
Rucha Mahabal
b29cb87868 refactor: setting avg_response_time moved to communication 2020-06-05 13:35:38 +05:30
Rucha Mahabal
3f08350181 fix: retain Hold status 2020-06-04 15:56:59 +05:30
Rucha Mahabal
94d03c6100 fix: remove Service Level DocType from Support Desk Page 2020-06-04 12:35:36 +05:30
Rucha Mahabal
b3338a149b fix: code clean-up 2020-06-04 12:35:00 +05:30
Rucha Mahabal
43d4397003
Merge branch 'develop' into sla-enhancements 2020-05-29 11:43:49 +05:30
Shivam Mishra
6621e22c02
refactor: clean up desk pages (#22004) 
* refactor: clean up desk pages

* refactor: update label for CRM
 2020-05-28 14:48:50 +05:30
Rucha Mahabal
3a51a97b2d Merge branch 'develop' into sla-enhancements 2020-05-28 14:33:51 +05:30
Rucha Mahabal
376a46f1e5 test: hold time for Replied status 2020-05-28 14:33:30 +05:30
Rucha Mahabal
c8e8e29083 test: Issue Metrics 2020-05-28 13:48:09 +05:30
Rucha Mahabal
f91ed4ce24 fix: add default priority field in SLA 2020-05-26 16:03:47 +05:30
Rucha Mahabal
f3fc544918 fix: SLA tests 2020-05-26 15:03:15 +05:30
Rucha Mahabal
5379e87880 refactor: code cleanup, break functions 2020-05-26 12:48:03 +05:30
Rucha Mahabal
ec6246306c refactor: set variance and SLA as Ongoing on Issue reopen 2020-05-26 12:32:12 +05:30
Rucha Mahabal
899ec36532 feat: added Resolved status with same functionality as Closed 2020-05-26 12:23:28 +05:30
Rucha Mahabal
79ed5755be refactor: remove Hold status 2020-05-25 22:04:04 +05:30
Rucha Mahabal
372aa44b19 feat: implement hold time on Replied status for SLA 2020-05-25 21:37:58 +05:30
Shivam Mishra
8caffe2c71
refactor: use text editor in issue web form (#21767) 2020-05-19 16:37:34 +05:30
Rucha Mahabal
8993d38daf fix: set avg response time only when there are responses 2020-05-06 13:37:10 +05:30
Rucha Mahabal
3d891f8e89 fix: set SLA as Ongoing on Issue Reopen 2020-05-06 13:00:33 +05:30
Rucha Mahabal
f2d36364f5 fix: handle issue metrics on Reopen and Close 2020-05-06 12:32:55 +05:30
Rucha Mahabal
f77d7243dc fix: remove Service Level DocType 2020-05-06 11:47:52 +05:30
Rucha Mahabal
fc4c795661 fix: reset issue metrics on Reopen and Split 2020-05-06 11:42:43 +05:30
Rucha Mahabal
a2a1e257ae fix: set Issue metrics using Duration fieldtype 2020-05-06 11:09:33 +05:30
Rucha Mahabal
35d853a476 fix: SLA in issues with Duration Fieldtype 2020-05-05 18:54:50 +05:30
Rucha Mahabal
ec24afb283 fix: change response and resolution fieldtype to Duration in SLA 2020-05-05 10:02:14 +05:30
Rucha Mahabal
0e3a16e267 fix: set metrics duration 2020-04-29 00:13:33 +05:30
Rucha Mahabal
2c3f1677f8 fix: commonify SLA and Service Level Doctypes 2020-04-28 14:11:58 +05:30
Rucha Mahabal
d881dc4784 feat: metrics for Issue 2020-04-24 14:33:34 +05:30
Shivam Mishra
bd53f3b080 fix: filters as dictionary 2020-04-19 12:47:48 +05:30
Shivam Mishra
ebcc46d837
feat: updated desk pages (#21138) 2020-04-10 18:52:05 +05:30
Himanshu Warekar
c207c457a5 Merge branch 'develop' of https://github.com/frappe/erpnext into custom_append_to 2020-04-06 11:34:27 +05:30
Rohan Bansal
da54719b43 feat: add status filter in issue web form 2020-03-26 16:08:03 +05:30
Himanshu Warekar
841be6713b Merge branch 'develop' of https://github.com/frappe/erpnext into custom_append_to 2020-03-13 19:40:00 +05:30
Shivam Mishra
451382e08e feat: update desk pages 2020-03-12 16:34:34 +05:30
Shivam Mishra
1fd1852c6a
Merge branch 'develop' into yet-another-desk 2020-03-10 18:20:27 +05:30
Shivam Mishra
0310366d5a fix (cleanup): remove incomplete dependencies data 2020-03-05 11:28:40 +05:30
Shivam Mishra
8a8e8d6c5c feat: added base pages for desk 2020-03-02 16:56:31 +05:30
Rohan
d40a5d92c2
fix: sort Issues chronologically (#20741) 2020-02-26 18:54:14 +05:30
Rohan Bansal
e5b59c781f fix: show priority in Issue list view 2020-02-19 13:13:24 +05:30
Suraj Shetty
48e9bc3fc9 fix: Incorrect translation syntax 2020-01-29 15:06:18 +05:30
Himanshu Warekar
c9f497d7c0 feat: move subject and sender fields to json 2020-01-13 16:26:40 +05:30
Himanshu Warekar
c7feea830f feat: Email Append To 2019-12-12 21:12:17 +05:30
Pranav Nachnekar
6aa763221b fix: rename appointment booking route (#19886) 
* rename appoinment booking route

* fix: replace all references to book-appointment route
 2019-12-10 21:35:28 +05:30
Himanshu
bac50bc295 fix: remove validate for issue priority (#19522) 2019-11-07 18:04:50 +05:30
Shivam Mishra
8aa0a280b2 Revert "fix: Allow disabled links in issue doctype (#19265)" 
This reverts commit 29a5756f87.
 2019-10-15 19:17:20 +05:30
Deepesh Garg
29a5756f87 fix: Allow disabled links in issue doctype (#19265) 
* fix: Allow disabled links in issue doctype

* fix: Remove unwanted attribute
 2019-10-11 11:04:48 +05:30
Himanshu
e3ef56804c fix(Issue): track split from in issue (#18994) 
* fix: track split from in issue

* fix: rename field name

* fix: remove first_mins to response
 2019-09-11 19:20:20 +05:30
Himanshu Warekar
05425d414c fix: change agreement fulfilled to ongoing 2019-07-23 16:58:13 +05:30
Himanshu
94a0d45b77 fix: do not add an extra day (#18311) 2019-07-15 14:06:50 +05:30
Anurag Mishra
70dbca2263 fix: enable track changes for issue doctype (#18290) 2019-07-12 14:29:20 +05:30
Rushabh Mehta
64897d26a4 fix(minor): open colour status for issue 2019-07-12 12:55:28 +05:30
Himanshu
7d1d9aa46b feat(Issue): Reset SLA (#18244) 
* feat: reset sla

* fix: db.get_single_value

* feat: timeline entry for reset sla

* fix: remove communication from support config

* fix: reset sla on split_issue
 2019-07-12 12:19:35 +05:30
Himanshu Warekar
523d0ab0d4 fix: resolution by indicator 2019-07-11 13:24:28 +05:30
Himanshu
e7bb54ed76 feat(Issue): Settings to stop SLA tracking (#18112) 
* fix: fix msgprint when creating new issues

* fix: use getdate

* fix: do not self save

* fix: test case

* fix: error due to comparing date and str

* fix: creation time for replicated issue

* feat: sla in support settings

* fix: remove sla settings

* feat: enable check in sla

* fix: throw if sla is disabled

* fix: enable sla
 2019-07-10 17:15:59 +05:30
Himanshu
35f15148fb fix: do not update modified (#18193) 2019-07-08 10:25:28 +05:30
Nabin Hait
34c551d9a5
fix: Missing commits from hotfix branch (#17997) 
* fix: merge conflict

* fix: restored missing set_gst_state_and_state_number function

* fix: style linting as per codacy

* fix: Fixes related to customer/lead merging

* fix: merge conflict

* fix: Fixes related to customer/lead merging

* fix: Assign isue/opportunity to user

* fix: Assign isue/opportunity to user

* fix: Replaced Invoice type by GST Category

* fix: merge conflict

* fix: merge conflict

* fix: test cases

* fix: test cases
 2019-07-03 10:34:31 +05:30
Aditya Hase
8d70073cf8 refactor: Remove implicit auto assignment feature (#18124) 
This behaviour now can be replicated with Assignment Rule configurations.
 2019-07-01 19:35:17 +05:30
Himanshu
2d0fd9f519 fix: travis (#18116) 2019-07-01 10:24:02 +05:30
Himanshu Warekar
115da67713 fix: include standalone sla in issues 2019-06-28 22:26:58 +05:30
Himanshu Warekar
5cec89d1ab fix: remove frm call for priority change 2019-06-28 19:07:13 +05:30
Himanshu Warekar
43e3dacba2 fix: remove whitelisted method 2019-06-28 00:00:48 +05:30
Himanshu Warekar
be0001ece6 fix: change to link field 2019-06-27 22:59:52 +05:30
Himanshu
27c1e844c7
Merge branch 'develop' into sla_fix 2019-06-26 18:24:29 +05:30
Faris Ansari
df7a6520b9 fix: Allow Rename in Issue Type 2019-06-26 16:57:33 +05:30
Himanshu Warekar
54ece39aef fix: review changes 2019-06-24 15:18:56 +05:30
Himanshu Warekar
de8c38f0fe fix: datetime import 2019-06-24 00:31:33 +05:30
Himanshu Warekar
d1ca820e1e fix: add function for timedelta conversion 2019-06-21 22:57:06 +05:30
Himanshu Warekar
9f19a82ec9 fix: scheduling bug if out of bussiness hours 2019-06-20 23:29:56 +05:30
Himanshu Warekar
a03aa0014e feat: update sla using custom script 2019-06-20 11:32:49 +05:30
Himanshu Warekar
bbe84ac0ef feat: change apply_to to entity 2019-06-20 10:53:34 +05:30
Himanshu Warekar
41bf0c6855 feat: filter sla based on customer in issue 2019-06-20 10:00:11 +05:30
Himanshu Warekar
874326dc7b patch: set apply_to as customer 2019-06-10 12:33:30 +05:30
Himanshu Warekar
0b36d324ee fix: display depends for apply_to in sla 2019-06-10 11:36:51 +05:30
Himanshu Warekar
65e0ae2171 test: new test cases for sla 2019-06-10 11:24:24 +05:30
Himanshu Warekar
88becdd869 test: test cases for sla with apply_to 2019-06-09 19:33:55 +05:30
Himanshu Warekar
0674d16fee feat: sla based on customer/group/territory 2019-06-07 15:28:42 +05:30
Himanshu Warekar
ab97cd4db1 feat: dashboards 2019-06-06 14:13:10 +05:30
Himanshu Warekar
b318b83bb7 patch: fixes 2019-06-06 12:03:37 +05:30
Himanshu Warekar
e119a713fd Merge develop into sla_fix 2019-06-06 10:46:36 +05:30
Himanshu Warekar
b903da6bfd fix: remove priorities list 2019-06-05 13:42:03 +05:30
deepeshgarg007
a87c545907 fix: Remove support analytics report 2019-06-05 09:07:42 +05:30
Himanshu Warekar
68ed272bfa feat: show priorities listed in sla in issue 2019-06-03 18:59:55 +05:30
Himanshu Warekar
da91cfe1e2 fix: set default priority on sla change 2019-05-28 23:38:43 +05:30
Himanshu Warekar
fee2fee83a fix: test cases 2019-05-28 11:47:51 +05:30
Himanshu Warekar
24f8310ece fix: test cases 2019-05-28 00:01:55 +05:30
Nabin Hait
39490ca0c5
Merge branch 'develop' into sla_fix 2019-05-27 13:59:56 +05:30
Himanshu Warekar
6feb12d333 fix: miscellaneous fixes 2019-05-26 00:03:40 +05:30
Rushabh Mehta
7e4fb49c61 fix(minor): after manual testing 2019-05-24 11:22:31 +05:30
Rushabh Mehta
04e89ce808 refactor: deprecate old API 2019-05-22 16:52:36 +05:30
Himanshu Warekar
323ea2d33a feat: change SLA as well as priorities 2019-05-21 22:39:42 +05:30
Himanshu Warekar
f38486b22c Merge develop into sla_fix 2019-05-20 23:25:26 +05:30
Himanshu Warekar
23a574d794 fix: codacy 2019-05-19 19:34:45 +05:30
Himanshu Warekar
22d8b3037a tests: fix issue tests 2019-05-19 11:56:37 +05:30
Himanshu Warekar
97b05e8b58 test: fixes 2019-05-19 11:14:59 +05:30
Himanshu Warekar
f77fe313e3 feat: change sla on the fly 2019-05-19 11:06:00 +05:30
Himanshu Warekar
628ea47c6d Merge branch 'develop' of https://github.com/frappe/erpnext into sla_fix 2019-05-17 00:48:23 +05:30
Himanshu
abcb6aea00 fix: do not remove assignment when closed (#17613) 2019-05-14 20:07:53 +00:00
Himanshu Warekar
c4fe98391b fix: set now_datetime 2019-05-11 09:38:08 +05:30
Himanshu Warekar
a8f9698082 fix: call the correct function 2019-05-11 00:01:43 +05:30
Himanshu Warekar
6e6148be39 fix: calculate variance 2019-05-10 23:49:42 +05:30
Himanshu Warekar
488432c0e8 fix: display sla status 2019-05-09 11:50:09 +05:30
Himanshu Warekar
5aba75d74d fix: show priority change dialog 2019-05-08 00:22:26 +05:30
Himanshu Warekar
fc3232a9db fix: compare timedeltas directly 2019-05-07 23:42:38 +05:30
Himanshu Warekar
1bfef6a600 fix: code fixes 2019-05-07 10:46:52 +05:30
Himanshu Warekar
9563835b61 fix: miscellaneous fixes 2019-05-07 10:40:02 +05:30
Himanshu Warekar
cf37e401f8 fix: change agreement status only if ongoing 2019-05-07 10:27:01 +05:30
Himanshu Warekar
c5999154e6 fix: test cases and use orm 2019-05-06 23:43:16 +05:30
Himanshu Warekar
aa0eaab3df fix: codacy 2019-05-06 01:35:11 +05:30
Himanshu Warekar
785f98efd9 minor: change autoname for sla 2019-05-06 00:43:38 +05:30
Himanshu Warekar
f8b9c849a1 fix: test cases for sla 2019-05-05 22:51:18 +05:30
Himanshu Warekar
b3070ca765 fix: display sla indicators at the top 2019-05-05 12:19:08 +05:30
Himanshu Warekar
898ab61dd4 fix: Child table for priority 2019-05-04 23:16:02 +05:30
Himanshu Warekar
00a494f07b fix: change sla on priority 2019-05-03 12:44:35 +05:30
Audacityy
bf8d3658c9 Issue form reorder (#17346) 
* fix: Issue form reorder
 2019-04-23 18:55:42 +05:30
Rohit Waghchaure
270d4e9f4e fix: moved erpnext related methods from frappe to erpnext 2019-04-22 14:11:43 +05:30
Rushabh Mehta
4f49ce4124 feat: auto assign lead/opportunity to lead owner, customer account manager 2019-04-12 09:04:17 +05:30
Himanshu Warekar
5ccc4731d0 fix: typo fix 2019-04-04 11:02:05 +05:30
Rushabh Mehta
cf33f4fd53 fix(sla): update agreement status on save' 2019-03-28 18:49:23 +05:30
Himanshu
4d45ca08de fix(Issue): Time left and display only if Agreement exists (#17014) 
* fix: time left and display only if agreement

* fix: remove div if present

* code refactor

* use frappe.scrub

* code formatting

Co-Authored-By: hrwX <himanshuwarekar@yahoo.com>

* remove unused fields

* remove unsed return value
 2019-03-28 07:24:54 +05:30
Himanshu
f3e5213190 feat(Support): Service Level Agreements (#16828) 
* init SLA

* Added more inputs to the forms

* set priority of issue

* Removed UOM in favor of hours for tracking

* updated js to autofill values

* Removed unwanted fields

* timer functionality

* code refactor

* parenthesis fix

* fixed typo

* added new fields

* Updated fields

* Updated fields for issue doctype

* Updated fields for issue doctype

* changed doctype structure

* added new fields to issue

* code refactor

* new function to set criticality level

* changed dropdown options

* set timer for sla

* calculation of resolution and response time

* stopwatch counter

* dashboard changes

* renamed sla to support contract

* countdown timer section

* issue doctype changes

* removed unwanted imports

* fixed wrong response time and resolution time

* update response and resolution time

* calculate time to respond and resolve

* feature enhancements

* probable scheduling bug fix

* fixed scheduling issue support sent out of support time

* removed issue criticality link from support

* Changed day order

* skip date validation when support contract is default

* removed mandatory field

* fix scheduling conditions for now

* code refactor

* removed duplicate doctypes

* fixed day inserted twice in service level

* check to not add another default contract

* default support contracts

* removed commented code

* removed unused imports

* fix sla for non-listed days

* reduced redundant code and optimized it and starting unit tests

* added condition check to compute days correctly

* renamed doc as per guidelines and added conditions for scheduling

* removed per day support timings

* added response and resolution time to support contract

* scheduling based on hours kinda fix

* set sla before_update and finally fixed time scheduling out of support time

* DocType Issue removed test_records and rewrote test cases

* test cases and codacy fixes

* Doctype SLA instead of Support Contract to avoid confusion with Contract

* fixed tests failing due to change in options for time period

* change naming to Prompt

* remove unknown doctype from help_desk

* revert unwanted changes to default

* refactor get_list for fetching service_level_agreement

* change datatypes

* fix tests

* refactored tests

* remove unused imports

* code and comments refactor for better understandability

* removed and renamed doctype to service days and minor fixes

* Refactor test cases for response and resolution time for issue

* add validation to check if response time < resolution time

* minor fix for checking if current day is start day

* calculate time in js rather than python

* fix: parenthesis fixing customer dashboard

* json changes to rename sections

* refactor: alignment

* refactor: beautify code

* fix: use frm api to get the element

* fix: replace '__' with '_'

* refactor: remove pointless test
 2019-03-19 16:47:56 +05:30
Rohan Bansal
f4bce6a66e fix(issue): Replace Make buttons on Issue and Task with a dashboard 2019-03-12 12:48:13 +05:30
Rohan Bansal
bf7c69f3c4 fix(issue): Don't auto-set project 2019-03-12 12:48:13 +05:30
Rohan Bansal
fa77b591ac fix(issue): View Tasks against an Issue 2019-03-12 12:48:13 +05:30
Rohan Bansal
2ba21fb66c fix(issue): Add issue name in Task and fix description in Issue 2019-03-12 12:48:13 +05:30
Rohan Bansal
5327d0253d feat(issue): Create tasks from issues 2019-03-12 12:40:32 +05:30
Shreya Shah
a5add289bb Refactor Naming Series (#15070) 
* Patch to create Property Setter for existing naming series

* Update existing naming series options with new

* Add patch link to patches.txt

* Update patch

* Fix codacy

* Fix as per suggestions

* Remove old patch for property setter

* Improve as per suggested

- Modified the naming
- Also refactored naming for doctypes having autoname with series
- Added a patch to make property setter for autoname

* Fix Travis

* Rebase with develop
 2018-08-28 13:44:48 +05:30
Faris Ansari
427a1301b7 Issues on the Portal should be editable (#15181) 2018-08-22 14:43:32 +05:30
Ameya Shenoy
f2e73dd687 [fix] Split issue 
take reference name from communication
 2018-08-07 16:34:37 +05:30
Shreya Shah
f71d18a35a Increase margin (#15016) 2018-07-27 10:57:32 +05:30
Ameya Shenoy
218f2f841e
Merge pull request #14920 from codingCoffee/split_issue 
Split a given Issue into 2
 2018-07-23 16:09:05 +05:30
Ameya Shenoy
769054e00d
Split a given Issue into 2 
Bugs encountered:
Once the dialog pops up, filling in the subject and pressing RETURN
doesn't work. It fails to read the subject. The primary button needs to
be clicked on. This is a generic issue, not related to this PR

Behaviour:
-[x] Add button on communication to split thread
-[x] Popup asks for new subject
-[x] Copy "Customer", "Sender" and other relevant fields to this issue
-[x] Move thread and replies to new issue

fixes #14600
 2018-07-23 10:31:38 +00:00
Shreya Shah
83dfc0a2b1 Add Priority field in issue webform and portal (#14967) 2018-07-23 11:14:00 +05:30
Nabin Hait
9c5afc3620 website permission for support portal 2018-07-19 13:02:36 +05:30
Shreya Shah
9baa3bef8b [Portal] Display issues raised by all users of a customer (#14947) 
* Display issues raised by all users of a customer

* Fixed as per review
 2018-07-18 12:25:38 +05:30
Rushabh Mehta
c1b430c8bd
[enhance] added priority to issue (#14815) 2018-07-05 11:38:02 +05:30
Shridhar Patil
4987c4ef53 on delete contact update issue (#14770) 
* on delete contact update isuue

remove contact from issue if the deleted contact exists

* moved issue update function to issue.py

* Update formatting and comment
 2018-07-03 10:10:04 +05:30
Achilles Rasquinha
efb731941d ran 2to3, evaluation (#13499) 
* ran 2to3, evaluation

* Update update_gstin.py

* Update accounts_receivable_summary.py
 2018-05-23 11:31:24 +05:30
Ameya Shenoy
1cc7500be9
Merge branch 'master' into develop 2018-05-22 09:18:38 +00:00
Prateeksha Singh
b44ea4c8dc [website] Support Portal (#14144) 
* [init] support portal

* [support-portal] Get started sections and forum activity

* [support-portal] integrate API search for forums, docs, etc

* [support-portal] integrate doctype docs search via global search

* [support-portal] /help page UI
 2018-05-22 11:57:21 +05:30
Rushabh Mehta
0b628386de [minor] remove in_dialog old property 2018-05-16 12:51:22 +05:30
Manas Solanki
1b48fde986 Make the communication from the issue webform (#14015) 2018-05-16 10:47:02 +05:30
Nabin Hait
00efeb26f4 Email Account field added in Issue 2018-04-13 14:30:26 +05:30
Nabin Hait
4566d1f60c Email Account field added in Issue 2018-04-13 13:26:06 +05:30
Faris Ansari
34dd079a68
Remove unnecessary columns Analytics Reports (#13344) 2018-03-22 11:12:02 +05:30
Prateeksha Singh
9362cf37e0 [charts] update charts API 2018-03-12 09:54:56 +05:30
Rushabh Mehta
b5a3df920c [fix] primary button color for make 2018-01-23 16:08:52 +05:30
Manas Solanki
6c3082591c change the resolution field to the text editor (#12449) 2018-01-12 12:00:13 +05:30
Rushabh Mehta
a5ebebd09c
[enhance] Add Issue Type and Opportunity Type masters (#11598) 
* [enhance] added & linked Issue Type & Opportunity Type with opportunity

* [patch] create issue and opportunity type from the custom field if available

* [minor] issue_type and opportunity type should be mandatory

* [patches] removed try catch from the patch

* [fix] patch

* [refactor] cleanup issue/opportunity type
 2017-11-16 17:03:52 +05:30
Saurabh
3be72ef187 Merge branch 'master' into develop 2017-11-02 12:14:41 +05:30
Rohit Waghchaure
816ce33daf [Fix] Customer is manadatory even if customer has selected in the Issue 2017-11-01 19:02:09 +05:30
ci2014
e741b91f1d Update issue.js (#11381) 
Make the close / reopen button more flexible for customized user status.

For example, if the user has several status, it will now show the Close button every time the ticket is not closed! It will show Reopen only, if the ticket is closed, and not if it's on hold for example.

This will make it more flexible.
 2017-10-30 10:13:05 +05:30
Prateeksha Singh
bfb108d722 Replace c3 (#11112) 
* [charts] replace in asset.js

* replace in reports
 2017-10-17 12:03:02 +05:30
Ashwini Save
e33a1e0515 Hide "Help Article" button for timeline Communication type "Comment". (#10541) 2017-08-25 12:44:33 +05:30
Ashwini Save
cbef770ed7 Changed Text of Knowledge base button to Help Article 2017-08-04 16:14:38 +05:30
Britlog
4c7709efbd Portal breadcrumbs (#10095) 2017-07-28 18:54:22 +05:30
Ashwini Save
2ffe878999 Timeline Title for small resolution Add to knowledge base button. (#9926) 
* Add to Knowledge Base button class updated to hide for mobile view.

* Updated code to avoid multiple occurance of Knowledge Base button while updating comment.
 2017-07-25 14:16:48 +05:30
rohitwaghchaure
ea4497c8d2 Renamed the report Support Hours to Support Hours Distribution (#9874) 2017-07-17 14:55:42 +05:30
Makarand Bauskar
ef8d6dc8f8 [minor] ingore mandatory while auto closing issues and opportunity (#9783) 2017-07-12 14:52:32 +05:30
Rohit Waghchaure
67526f244e [enhance] Report for analysis of support hours count 2017-06-26 17:04:52 +05:30
mbauskar
f9e2bf1ab4 fixed merge conflicts 2017-06-15 13:42:47 +05:30
tundebabzy
f5604c101c Once primary key is generated, do not allow changing Series #8911 (#9265) 
* changes set_only_once field for tabDocField to 1

* changes all affected doctypes `set_only_once` option to 1

* add patch name to text file

* adds test cases

* Revert "add patch name to text file"

This reverts commit fc7cb6b4557217cee61abfbbf42ff6f40099f23c.

* Revert "changes set_only_once field for tabDocField to 1"

This reverts commit 2b1f7f31a0d6491056d809f319bae0f7b84be435.
 2017-06-14 16:10:09 +05:30
Faris Ansari
ab74ca7fff Lint and fix JS files 2017-05-30 12:54:42 +05:30
Javier Wong
fc11fce990 [enhancement] Changed Issue Description and Resolution to Text Editor (#8346) 2017-04-06 14:56:44 +05:30
Rushabh Mehta
a07c43fd68 [feature] ability to have variants based on manufacturer 2017-03-21 17:48:34 +01:00
Rohit Waghchaure
611a70a12a changes in the report roles 2017-03-06 16:36:46 +05:30
Rohit Waghchaure
e7485150a1 added roles in the report 2017-03-06 14:26:09 +05:30
Nabin Hait
0d66579e83 Merge branch 'develop' into develop 2017-02-20 19:22:03 +05:30
Nabin Hait
fd3ec066ce Added fields in global search 2017-02-20 13:38:31 +05:30
mbauskar
90818080b1 [minor] Configured Auto Close days for Opportunity and Issue 2017-02-17 14:56:00 +05:30
mbauskar
2ecfd9be5d [minor] fetched tickets to closed using sql instead of get_all 2017-02-14 08:41:09 +05:30
mbauskar
9c0bf73d25 [minor] auto close issue using ORM (document save method) 2017-02-07 12:50:05 +05:30
Rushabh Mehta
8d39fd9790 [fix] address queries + tests 2017-01-16 13:06:15 +05:30
Rushabh Mehta
4ad121e1a4 [minor] fixes for Contact 2017-01-16 12:19:21 +05:30
Rushabh Mehta
b92087cb2d [cleanup] move contact, address to frappe 💥 2017-01-13 18:54:47 +05:30
Nabin Hait
f02f1bb0c7 Added standard filters 2016-12-15 14:57:20 +05:30
Nabin Hait
201af80706 Fixed merge conflict 2016-12-13 14:30:32 +05:30
Kanchan Chauhan
d917b66a31 [Fix] Salary Slip test cases fix 2016-12-13 12:12:49 +05:30
Rushabh Mehta
81af229466 [minor] google analytics id in docs and minor fixes to web forms 2016-12-09 17:29:36 +05:30
Rushabh Mehta
b78fc37ce9 [minor] Add button to add help article from Issue #7132 (#7154) 2016-12-07 14:41:23 +05:30
Rushabh Mehta
323c06ebbf [minor] rename icons as per FontAwesome 4 (#7136) 2016-12-05 14:17:26 +05:30
Maxwell Morais
2f948530cb Bug due Translation support in Support Analytics 
I think no one that don't speak english use this!
But today talking about this report, I discovered that it dont work!

For my surprise, it don't work have 2 years, if you aren't a english speaker!
 2016-11-24 20:36:40 -06:00
Rushabh Mehta
13fc52d713 [minor] added default standard filters (#6854) 2016-11-07 17:19:19 +05:30
Rohit Waghchaure
0d2f7e62c0 set remember last selected value as true for company field 2016-11-03 16:19:34 +05:30
Nabin Hait
33fafb7728 Set warranty claim resolution date as today only if it is not set 2016-10-05 16:43:20 +05:30
Rohit Waghchaure
1d0b18661e [Fix] Minor changes in warranty claim 2016-09-29 18:55:45 +05:30
Nabin Hait
d8a372587d [fix] Legend in support analytics chart 2016-08-18 16:14:23 +05:30
Kanchan Chauhan
fb3eb13ca4 New Maintenance Module 2016-06-29 15:51:02 +05:30
Rushabh Mehta
bd9680f82e [added] web-forms 2016-06-24 16:41:33 +05:30
Rushabh Mehta
a334062b03 [redesign] website routing system 2016-06-24 16:18:07 +05:30
Rushabh Mehta
4cf914d902 [minor] added mins to first response for opportunity 2016-06-22 11:22:12 +05:30
Rushabh Mehta
b5f2c78f8f [list] reports for item list 2016-06-15 12:57:22 +05:30
Rushabh Mehta
dc1758b36e [report] minutes to first response for issues 2016-06-14 18:26:09 +05:30
Rushabh Mehta
f7e6ec0654 [report] minutes to first response for issues 2016-06-14 18:08:51 +05:30
Rushabh Mehta
57f35ddb4a [minor] fix update_mins_to_first_response patch 2016-06-14 16:29:33 +05:30
Rushabh Mehta
a55fb6426c [patch] mins_to_first_response in opporutnity and issue 2016-06-14 15:54:54 +05:30
Nabin Hait
1df75c930f Merge pull request #5390 from MaxMorais/patch-5 
get_address_display cannot be called directly
 2016-06-14 11:32:06 +05:30
Rushabh Mehta
e0686b32f3 [minor] cleanups 2016-06-10 12:38:52 +05:30
Rushabh Mehta
7ce345a827 [minor] re-organize issue 2016-06-08 11:10:34 +05:30
Maxwell Morais
1ea13f1f49 Set get_contact_details and get_address_display to the right standard! 2016-06-07 02:35:11 -03:00