fix: display sla indicators at the top
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898ab61dd4
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@ -1,12 +1,13 @@
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frappe.ui.form.on("Issue", {
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onload: function(frm) {
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frm.email_field = "raised_by";
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if (frm.doc.service_level_agreement) {
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set_time_to_resolve_and_response(frm);
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}
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},
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refresh: function (frm) {
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if (frm.doc.service_level_agreement) {
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set_time_to_resolve_and_response(frm);
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}
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if (frm.doc.status !== "Closed") {
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frm.add_custom_button(__("Close"), function () {
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frm.set_value("status", "Closed");
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@ -27,6 +28,16 @@ frappe.ui.form.on("Issue", {
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}
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},
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priority: function(frm) {
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if (frm.doc.service_level_agreement) {
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frm.call('change_sla_priority', {
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"priority": frm.doc.priority
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}).then(() => {
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frm.refresh()
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});
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}
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},
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timeline_refresh: function(frm) {
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// create button for "Help Article"
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if(frappe.model.can_create('Help Article')) {
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@ -81,36 +92,30 @@ frappe.ui.form.on("Issue", {
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});
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function set_time_to_resolve_and_response(frm) {
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frm.dashboard.clear_headline();
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const customer = frm.fields_dict['customer'].$wrapper;
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const email_account = frm.fields_dict['email_account'].$wrapper;
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var time_to_respond = get_time_left(frm.doc.response_by);
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var time_to_resolve = get_time_left(frm.doc.resolution_by);
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const time_to_respond = $(get_time_left_element(__('Time To Respond'), frm.doc.response_by));
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const time_to_resolve = $(get_time_left_element(__('Time To Resolve'), frm.doc.resolution_by));
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time_to_respond.insertAfter(customer);
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time_to_resolve.insertAfter(email_account);
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}
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function get_time_left_element(label, timestamp) {
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$('.'+ frappe.scrub(label) +'').remove();
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return `
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<div class="frappe-control input-max-width `+ frappe.scrub(label) +`" data-field_name="`+ frappe.scrub(label) +`">
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<div class="form-group">
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<div class="clearfix">
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<label class="control-label" style="padding-right: 0px;">
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${label}
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</label>
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</div>
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<div class="control-input-wrapper">
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<div class="control-value like-disabled-input">${get_time_left(timestamp)}</div>
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</div>
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</div>
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</div>
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`;
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frm.dashboard.set_headline_alert(
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'<div class="row">' +
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'<div class="col-xs-6">' +
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'<span class="indicator whitespace-nowrap '+ time_to_respond.indicator +'"><span class="hidden-xs">Time to Respond: '+ time_to_respond.diff_display +'</span></span> ' +
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'</div>' +
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'<div class="col-xs-6">' +
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'<span class="indicator whitespace-nowrap '+ time_to_resolve.indicator +'"><span class="hidden-xs">Time to Resolve: '+ time_to_resolve.diff_display +'</span></span> ' +
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'</div>' +
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'</div>'
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);
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}
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function get_time_left(timestamp) {
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const diff = moment(timestamp).diff(moment());
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return diff >= 44500 ? moment.duration(diff).humanize() : 0;
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const diff_display = diff >= 44500 ? moment.duration(diff).humanize() : moment(0, 'seconds').format('HH:mm');
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var indicator = "green";
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if (diff_display == '00:00') {
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indicator = "red";
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}
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return {"diff_display": diff_display,
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"indicator": indicator};
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}
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@ -150,6 +150,11 @@ class Issue(Document):
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self.response_by = get_expected_time_for(parameter='response', service_level=priority, start_date_time=start_date_time)
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self.resolution_by = get_expected_time_for(parameter='resolution', service_level=priority, start_date_time=start_date_time)
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@frappe.whitelist()
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def change_sla_priority(self, priority):
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self.set_response_and_resolution_time(priority=priority)
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self.save(ignore_permissions=True)
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def get_expected_time_for(parameter, service_level, start_date_time):
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current_date_time = start_date_time
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expected_time = current_date_time
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@ -27,6 +27,7 @@
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"depends_on": "eval: !doc.default_service_level_agreement",
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"fieldname": "customer",
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"fieldtype": "Link",
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"in_list_view": 1,
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"label": "Customer",
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"options": "Customer",
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"set_only_once": 1
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@ -35,6 +36,7 @@
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"depends_on": "eval: !doc.customer",
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"fieldname": "default_service_level_agreement",
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"fieldtype": "Check",
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"in_list_view": 1,
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"label": "Default Service Level Agreement",
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"set_only_once": 1
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},
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@ -121,8 +123,7 @@
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"fieldname": "support_and_resolution",
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"fieldtype": "Table",
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"label": "Support and Resolution",
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"options": "Service Day",
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"read_only": 1
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"options": "Service Day"
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},
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{
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"fieldname": "service_level_agreement_name",
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@ -132,7 +133,7 @@
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"unique": 1
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}
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],
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"modified": "2019-05-04 13:11:21.373147",
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"modified": "2019-05-05 12:17:02.793287",
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"modified_by": "Administrator",
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"module": "Support",
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"name": "Service Level Agreement",
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