* fix: fix msgprint when creating new issues
* fix: use getdate
* fix: do not self save
* fix: test case
* fix: error due to comparing date and str
* fix: creation time for replicated issue
* feat: sla in support settings
* fix: remove sla settings
* feat: enable check in sla
* fix: throw if sla is disabled
* fix: enable sla
* fix: merge conflict
* fix: restored missing set_gst_state_and_state_number function
* fix: style linting as per codacy
* fix: Fixes related to customer/lead merging
* fix: merge conflict
* fix: Fixes related to customer/lead merging
* fix: Assign isue/opportunity to user
* fix: Assign isue/opportunity to user
* fix: Replaced Invoice type by GST Category
* fix: merge conflict
* fix: merge conflict
* fix: test cases
* fix: test cases
* fix: time left and display only if agreement
* fix: remove div if present
* code refactor
* use frappe.scrub
* code formatting
Co-Authored-By: hrwX <himanshuwarekar@yahoo.com>
* remove unused fields
* remove unsed return value
* init SLA
* Added more inputs to the forms
* set priority of issue
* Removed UOM in favor of hours for tracking
* updated js to autofill values
* Removed unwanted fields
* timer functionality
* code refactor
* parenthesis fix
* fixed typo
* added new fields
* Updated fields
* Updated fields for issue doctype
* Updated fields for issue doctype
* changed doctype structure
* added new fields to issue
* code refactor
* new function to set criticality level
* changed dropdown options
* set timer for sla
* calculation of resolution and response time
* stopwatch counter
* dashboard changes
* renamed sla to support contract
* countdown timer section
* issue doctype changes
* removed unwanted imports
* fixed wrong response time and resolution time
* update response and resolution time
* calculate time to respond and resolve
* feature enhancements
* probable scheduling bug fix
* fixed scheduling issue support sent out of support time
* removed issue criticality link from support
* Changed day order
* skip date validation when support contract is default
* removed mandatory field
* fix scheduling conditions for now
* code refactor
* removed duplicate doctypes
* fixed day inserted twice in service level
* check to not add another default contract
* default support contracts
* removed commented code
* removed unused imports
* fix sla for non-listed days
* reduced redundant code and optimized it and starting unit tests
* added condition check to compute days correctly
* renamed doc as per guidelines and added conditions for scheduling
* removed per day support timings
* added response and resolution time to support contract
* scheduling based on hours kinda fix
* set sla before_update and finally fixed time scheduling out of support time
* DocType Issue removed test_records and rewrote test cases
* test cases and codacy fixes
* Doctype SLA instead of Support Contract to avoid confusion with Contract
* fixed tests failing due to change in options for time period
* change naming to Prompt
* remove unknown doctype from help_desk
* revert unwanted changes to default
* refactor get_list for fetching service_level_agreement
* change datatypes
* fix tests
* refactored tests
* remove unused imports
* code and comments refactor for better understandability
* removed and renamed doctype to service days and minor fixes
* Refactor test cases for response and resolution time for issue
* add validation to check if response time < resolution time
* minor fix for checking if current day is start day
* calculate time in js rather than python
* fix: parenthesis fixing customer dashboard
* json changes to rename sections
* refactor: alignment
* refactor: beautify code
* fix: use frm api to get the element
* fix: replace '__' with '_'
* refactor: remove pointless test
* Patch to create Property Setter for existing naming series
* Update existing naming series options with new
* Add patch link to patches.txt
* Update patch
* Fix codacy
* Fix as per suggestions
* Remove old patch for property setter
* Improve as per suggested
- Modified the naming
- Also refactored naming for doctypes having autoname with series
- Added a patch to make property setter for autoname
* Fix Travis
* Rebase with develop
Bugs encountered:
Once the dialog pops up, filling in the subject and pressing RETURN
doesn't work. It fails to read the subject. The primary button needs to
be clicked on. This is a generic issue, not related to this PR
Behaviour:
-[x] Add button on communication to split thread
-[x] Popup asks for new subject
-[x] Copy "Customer", "Sender" and other relevant fields to this issue
-[x] Move thread and replies to new issue
fixes#14600
* on delete contact update isuue
remove contact from issue if the deleted contact exists
* moved issue update function to issue.py
* Update formatting and comment
* [init] support portal
* [support-portal] Get started sections and forum activity
* [support-portal] integrate API search for forums, docs, etc
* [support-portal] integrate doctype docs search via global search
* [support-portal] /help page UI
* [enhance] added & linked Issue Type & Opportunity Type with opportunity
* [patch] create issue and opportunity type from the custom field if available
* [minor] issue_type and opportunity type should be mandatory
* [patches] removed try catch from the patch
* [fix] patch
* [refactor] cleanup issue/opportunity type
Make the close / reopen button more flexible for customized user status.
For example, if the user has several status, it will now show the Close button every time the ticket is not closed! It will show Reopen only, if the ticket is closed, and not if it's on hold for example.
This will make it more flexible.
* Add to Knowledge Base button class updated to hide for mobile view.
* Updated code to avoid multiple occurance of Knowledge Base button while updating comment.
