Shiloh/brotherton-erpnext
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585 Commits

Author SHA1 Message Date
Rucha Mahabal
88931f0677 fix(Support): TypeError while saving Service Level Agreement 2020-07-14 11:46:11 +05:30
Michelle Alva
2f37c447dd
fix: change button label in issue 
Changed the label of the button from "Make" to "Create" so that it is consistent with other DocTypes.

Before:
 2020-06-27 09:27:45 +05:30
Rucha Mahabal
7b3700b3ec
fix: handle custom statuses for the pause SLA configuration (#22349) 
* fix: handle hold time for custom statuses

* fix: set total hold time only if hold configurations are enabled

Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
 2020-06-25 13:29:14 +05:30
Afshan
8546b71358
feat: /support (#22194) 
* added: /support

* refactor code and implemented fail checks

* removed unused imports

* changed filter from from title to name

* refactor code to move context inside main

* removed unused variable

* added: /support

* refactor code and implemented fail checks

* removed unused imports

* changed filter from from title to name

* refactor code to move context inside main

* removed unused variable

* refactor: renamed set to get

Co-authored-by: Shivam Mishra <scmmishra@users.noreply.github.com>
Co-authored-by: Anurag Mishra <32095923+Anurag810@users.noreply.github.com>
 2020-06-17 16:16:59 +05:30
Rohit Waghchaure
fa6e4f62e2 fix: travis for develop 2020-06-16 12:02:58 +05:30
Rucha Mahabal
30487bd854 fix: codacy issues 2020-06-15 13:49:58 +05:30
Rucha Mahabal
9c27d683ba
fix: priority column width 
Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
 2020-06-11 17:03:53 +05:30
Rucha Mahabal
1e49c6b68b fix: update duration options 2020-06-10 12:58:16 +05:30
Rucha Mahabal
bb3b616a04 fix: set valuesin db for handle hold time 2020-06-09 23:17:51 +05:30
Rucha Mahabal
73326d308b refactor: move pause SLA configuration to SLA DocType 2020-06-05 18:23:39 +05:30
Rucha Mahabal
d7d3ca4214 fix: tests 2020-06-05 16:57:37 +05:30
Rucha Mahabal
8d39928418 refactor: dashboard indicator when SLA is on hold 2020-06-05 16:36:31 +05:30
Rucha Mahabal
2c9f7cf371 feat: pause SLA on statuses configuration 2020-06-05 16:35:57 +05:30
Rucha Mahabal
b29cb87868 refactor: setting avg_response_time moved to communication 2020-06-05 13:35:38 +05:30
Rucha Mahabal
3f08350181 fix: retain Hold status 2020-06-04 15:56:59 +05:30
Rucha Mahabal
94d03c6100 fix: remove Service Level DocType from Support Desk Page 2020-06-04 12:35:36 +05:30
Rucha Mahabal
b3338a149b fix: code clean-up 2020-06-04 12:35:00 +05:30
Rucha Mahabal
43d4397003
Merge branch 'develop' into sla-enhancements 2020-05-29 11:43:49 +05:30
Shivam Mishra
6621e22c02
refactor: clean up desk pages (#22004) 
* refactor: clean up desk pages

* refactor: update label for CRM
 2020-05-28 14:48:50 +05:30
Rucha Mahabal
3a51a97b2d Merge branch 'develop' into sla-enhancements 2020-05-28 14:33:51 +05:30
Rucha Mahabal
376a46f1e5 test: hold time for Replied status 2020-05-28 14:33:30 +05:30
Rucha Mahabal
c8e8e29083 test: Issue Metrics 2020-05-28 13:48:09 +05:30
Rucha Mahabal
f91ed4ce24 fix: add default priority field in SLA 2020-05-26 16:03:47 +05:30
Rucha Mahabal
f3fc544918 fix: SLA tests 2020-05-26 15:03:15 +05:30
Rucha Mahabal
5379e87880 refactor: code cleanup, break functions 2020-05-26 12:48:03 +05:30
Rucha Mahabal
ec6246306c refactor: set variance and SLA as Ongoing on Issue reopen 2020-05-26 12:32:12 +05:30
Rucha Mahabal
899ec36532 feat: added Resolved status with same functionality as Closed 2020-05-26 12:23:28 +05:30
Rucha Mahabal
79ed5755be refactor: remove Hold status 2020-05-25 22:04:04 +05:30
Rucha Mahabal
372aa44b19 feat: implement hold time on Replied status for SLA 2020-05-25 21:37:58 +05:30
Shivam Mishra
8caffe2c71
refactor: use text editor in issue web form (#21767) 2020-05-19 16:37:34 +05:30
Rucha Mahabal
8993d38daf fix: set avg response time only when there are responses 2020-05-06 13:37:10 +05:30
Rucha Mahabal
3d891f8e89 fix: set SLA as Ongoing on Issue Reopen 2020-05-06 13:00:33 +05:30
Rucha Mahabal
f2d36364f5 fix: handle issue metrics on Reopen and Close 2020-05-06 12:32:55 +05:30
Rucha Mahabal
f77d7243dc fix: remove Service Level DocType 2020-05-06 11:47:52 +05:30
Rucha Mahabal
fc4c795661 fix: reset issue metrics on Reopen and Split 2020-05-06 11:42:43 +05:30
Rucha Mahabal
a2a1e257ae fix: set Issue metrics using Duration fieldtype 2020-05-06 11:09:33 +05:30
Rucha Mahabal
35d853a476 fix: SLA in issues with Duration Fieldtype 2020-05-05 18:54:50 +05:30
Rucha Mahabal
ec24afb283 fix: change response and resolution fieldtype to Duration in SLA 2020-05-05 10:02:14 +05:30
Rucha Mahabal
0e3a16e267 fix: set metrics duration 2020-04-29 00:13:33 +05:30
Rucha Mahabal
2c3f1677f8 fix: commonify SLA and Service Level Doctypes 2020-04-28 14:11:58 +05:30
Rucha Mahabal
d881dc4784 feat: metrics for Issue 2020-04-24 14:33:34 +05:30
Shivam Mishra
bd53f3b080 fix: filters as dictionary 2020-04-19 12:47:48 +05:30
Shivam Mishra
ebcc46d837
feat: updated desk pages (#21138) 2020-04-10 18:52:05 +05:30
Himanshu Warekar
c207c457a5 Merge branch 'develop' of https://github.com/frappe/erpnext into custom_append_to 2020-04-06 11:34:27 +05:30
Rohan Bansal
da54719b43 feat: add status filter in issue web form 2020-03-26 16:08:03 +05:30
Himanshu Warekar
841be6713b Merge branch 'develop' of https://github.com/frappe/erpnext into custom_append_to 2020-03-13 19:40:00 +05:30
Shivam Mishra
451382e08e feat: update desk pages 2020-03-12 16:34:34 +05:30
Shivam Mishra
1fd1852c6a
Merge branch 'develop' into yet-another-desk 2020-03-10 18:20:27 +05:30
Shivam Mishra
0310366d5a fix (cleanup): remove incomplete dependencies data 2020-03-05 11:28:40 +05:30
Shivam Mishra
8a8e8d6c5c feat: added base pages for desk 2020-03-02 16:56:31 +05:30