* fix: fix msgprint when creating new issues
* fix: use getdate
* fix: do not self save
* fix: test case
* fix: error due to comparing date and str
* fix: creation time for replicated issue
* feat: sla in support settings
* fix: remove sla settings
* feat: enable check in sla
* fix: throw if sla is disabled
* fix: enable sla
* fix: merge conflict
* fix: restored missing set_gst_state_and_state_number function
* fix: style linting as per codacy
* fix: Fixes related to customer/lead merging
* fix: merge conflict
* fix: Fixes related to customer/lead merging
* fix: Assign isue/opportunity to user
* fix: Assign isue/opportunity to user
* fix: Replaced Invoice type by GST Category
* fix: merge conflict
* fix: merge conflict
* fix: test cases
* fix: test cases
* fix: time left and display only if agreement
* fix: remove div if present
* code refactor
* use frappe.scrub
* code formatting
Co-Authored-By: hrwX <himanshuwarekar@yahoo.com>
* remove unused fields
* remove unsed return value
* init SLA
* Added more inputs to the forms
* set priority of issue
* Removed UOM in favor of hours for tracking
* updated js to autofill values
* Removed unwanted fields
* timer functionality
* code refactor
* parenthesis fix
* fixed typo
* added new fields
* Updated fields
* Updated fields for issue doctype
* Updated fields for issue doctype
* changed doctype structure
* added new fields to issue
* code refactor
* new function to set criticality level
* changed dropdown options
* set timer for sla
* calculation of resolution and response time
* stopwatch counter
* dashboard changes
* renamed sla to support contract
* countdown timer section
* issue doctype changes
* removed unwanted imports
* fixed wrong response time and resolution time
* update response and resolution time
* calculate time to respond and resolve
* feature enhancements
* probable scheduling bug fix
* fixed scheduling issue support sent out of support time
* removed issue criticality link from support
* Changed day order
* skip date validation when support contract is default
* removed mandatory field
* fix scheduling conditions for now
* code refactor
* removed duplicate doctypes
* fixed day inserted twice in service level
* check to not add another default contract
* default support contracts
* removed commented code
* removed unused imports
* fix sla for non-listed days
* reduced redundant code and optimized it and starting unit tests
* added condition check to compute days correctly
* renamed doc as per guidelines and added conditions for scheduling
* removed per day support timings
* added response and resolution time to support contract
* scheduling based on hours kinda fix
* set sla before_update and finally fixed time scheduling out of support time
* DocType Issue removed test_records and rewrote test cases
* test cases and codacy fixes
* Doctype SLA instead of Support Contract to avoid confusion with Contract
* fixed tests failing due to change in options for time period
* change naming to Prompt
* remove unknown doctype from help_desk
* revert unwanted changes to default
* refactor get_list for fetching service_level_agreement
* change datatypes
* fix tests
* refactored tests
* remove unused imports
* code and comments refactor for better understandability
* removed and renamed doctype to service days and minor fixes
* Refactor test cases for response and resolution time for issue
* add validation to check if response time < resolution time
* minor fix for checking if current day is start day
* calculate time in js rather than python
* fix: parenthesis fixing customer dashboard
* json changes to rename sections
* refactor: alignment
* refactor: beautify code
* fix: use frm api to get the element
* fix: replace '__' with '_'
* refactor: remove pointless test
* Patch to create Property Setter for existing naming series
* Update existing naming series options with new
* Add patch link to patches.txt
* Update patch
* Fix codacy
* Fix as per suggestions
* Remove old patch for property setter
* Improve as per suggested
- Modified the naming
- Also refactored naming for doctypes having autoname with series
- Added a patch to make property setter for autoname
* Fix Travis
* Rebase with develop
Bugs encountered:
Once the dialog pops up, filling in the subject and pressing RETURN
doesn't work. It fails to read the subject. The primary button needs to
be clicked on. This is a generic issue, not related to this PR
Behaviour:
-[x] Add button on communication to split thread
-[x] Popup asks for new subject
-[x] Copy "Customer", "Sender" and other relevant fields to this issue
-[x] Move thread and replies to new issue
fixes#14600
