Anuja P
25e058833a
fix: sider changes
2020-12-03 18:13:24 +05:30
Anuja P
26cc662a78
feat: added filter for customer field
2020-12-03 17:45:34 +05:30
Rucha Mahabal
46d4180381
refactor: Issue form cleaned up and renamed Minutes to First Response field ( #23066 )
...
* refactor: re-order fields in Issue DocType
* refactor: rename Mins to First Response to First Response Time
* refactor: First Response Time Reports for Issue and Opportunity
* fix: added patch for renamed fields and setting durations
* chore: update CRM and Support Desk Pages for Response Time reports
* fix: first response time for opportunity report
* fix: patch
Co-authored-by: Suraj Shetty <13928957+surajshetty3416@users.noreply.github.com>
2020-09-23 16:53:16 +05:30
Abhishek Balam
4e6733293f
fix(DocTypes): Reset "owner" values in DocTypes to Administrator ( #23350 )
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* fix: reset owner values in doctype to Administrator
* fix: updated modified value
* fix: also fixed modified by
* fix: change modified_by to Administrator
2020-09-18 18:27:24 +05:30
Anupam Kumar
91461a0016
fix: heading is hidden in the mobile view ( #23145 )
2020-08-25 21:01:17 +05:30
marination
6319073d81
fix: Move Issue List actions under 'Actions' dropdown
2020-07-16 15:38:51 +05:30
rohitwaghchaure
f16bd00463
Merge pull request #22608 from ruchamahabal/fix-sla-ui
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fix: allow creating SLA documents even if SLA tracking is not enabled
2020-07-15 15:47:37 +05:30
Rucha Mahabal
88931f0677
fix(Support): TypeError while saving Service Level Agreement
2020-07-14 11:46:11 +05:30
Rucha Mahabal
3d14011d23
fix: allow creating SLA documents even if SLA tracking is not enabled
2020-07-07 18:30:54 +05:30
Michelle Alva
2f37c447dd
fix: change button label in issue
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Changed the label of the button from "Make" to "Create" so that it is consistent with other DocTypes.
Before:
2020-06-27 09:27:45 +05:30
Rucha Mahabal
7b3700b3ec
fix: handle custom statuses for the pause SLA configuration ( #22349 )
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* fix: handle hold time for custom statuses
* fix: set total hold time only if hold configurations are enabled
Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
2020-06-25 13:29:14 +05:30
Afshan
8546b71358
feat: /support ( #22194 )
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* added: /support
* refactor code and implemented fail checks
* removed unused imports
* changed filter from from title to name
* refactor code to move context inside main
* removed unused variable
* added: /support
* refactor code and implemented fail checks
* removed unused imports
* changed filter from from title to name
* refactor code to move context inside main
* removed unused variable
* refactor: renamed set to get
Co-authored-by: Shivam Mishra <scmmishra@users.noreply.github.com>
Co-authored-by: Anurag Mishra <32095923+Anurag810@users.noreply.github.com>
2020-06-17 16:16:59 +05:30
Rohit Waghchaure
fa6e4f62e2
fix: travis for develop
2020-06-16 12:02:58 +05:30
Rucha Mahabal
30487bd854
fix: codacy issues
2020-06-15 13:49:58 +05:30
Rucha Mahabal
9c27d683ba
fix: priority column width
...
Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
2020-06-11 17:03:53 +05:30
Rucha Mahabal
1e49c6b68b
fix: update duration options
2020-06-10 12:58:16 +05:30
Rucha Mahabal
bb3b616a04
fix: set valuesin db for handle hold time
2020-06-09 23:17:51 +05:30
Rucha Mahabal
73326d308b
refactor: move pause SLA configuration to SLA DocType
2020-06-05 18:23:39 +05:30
Rucha Mahabal
d7d3ca4214
fix: tests
2020-06-05 16:57:37 +05:30
Rucha Mahabal
8d39928418
refactor: dashboard indicator when SLA is on hold
2020-06-05 16:36:31 +05:30
Rucha Mahabal
2c9f7cf371
feat: pause SLA on statuses configuration
2020-06-05 16:35:57 +05:30
Rucha Mahabal
b29cb87868
refactor: setting avg_response_time moved to communication
2020-06-05 13:35:38 +05:30
Rucha Mahabal
3f08350181
fix: retain Hold status
2020-06-04 15:56:59 +05:30
Rucha Mahabal
94d03c6100
fix: remove Service Level DocType from Support Desk Page
2020-06-04 12:35:36 +05:30
Rucha Mahabal
b3338a149b
fix: code clean-up
2020-06-04 12:35:00 +05:30
Rucha Mahabal
43d4397003
Merge branch 'develop' into sla-enhancements
2020-05-29 11:43:49 +05:30
Shivam Mishra
6621e22c02
refactor: clean up desk pages ( #22004 )
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* refactor: clean up desk pages
* refactor: update label for CRM
2020-05-28 14:48:50 +05:30
Rucha Mahabal
3a51a97b2d
Merge branch 'develop' into sla-enhancements
2020-05-28 14:33:51 +05:30
Rucha Mahabal
376a46f1e5
test: hold time for Replied status
2020-05-28 14:33:30 +05:30
Rucha Mahabal
c8e8e29083
test: Issue Metrics
2020-05-28 13:48:09 +05:30
Rucha Mahabal
f91ed4ce24
fix: add default priority field in SLA
2020-05-26 16:03:47 +05:30
Rucha Mahabal
f3fc544918
fix: SLA tests
2020-05-26 15:03:15 +05:30
Rucha Mahabal
5379e87880
refactor: code cleanup, break functions
2020-05-26 12:48:03 +05:30
Rucha Mahabal
ec6246306c
refactor: set variance and SLA as Ongoing on Issue reopen
2020-05-26 12:32:12 +05:30
Rucha Mahabal
899ec36532
feat: added Resolved status with same functionality as Closed
2020-05-26 12:23:28 +05:30
Rucha Mahabal
79ed5755be
refactor: remove Hold status
2020-05-25 22:04:04 +05:30
Rucha Mahabal
372aa44b19
feat: implement hold time on Replied status for SLA
2020-05-25 21:37:58 +05:30
Shivam Mishra
8caffe2c71
refactor: use text editor in issue web form ( #21767 )
2020-05-19 16:37:34 +05:30
Rucha Mahabal
8993d38daf
fix: set avg response time only when there are responses
2020-05-06 13:37:10 +05:30
Rucha Mahabal
3d891f8e89
fix: set SLA as Ongoing on Issue Reopen
2020-05-06 13:00:33 +05:30
Rucha Mahabal
f2d36364f5
fix: handle issue metrics on Reopen and Close
2020-05-06 12:32:55 +05:30
Rucha Mahabal
f77d7243dc
fix: remove Service Level DocType
2020-05-06 11:47:52 +05:30
Rucha Mahabal
fc4c795661
fix: reset issue metrics on Reopen and Split
2020-05-06 11:42:43 +05:30
Rucha Mahabal
a2a1e257ae
fix: set Issue metrics using Duration fieldtype
2020-05-06 11:09:33 +05:30
Rucha Mahabal
35d853a476
fix: SLA in issues with Duration Fieldtype
2020-05-05 18:54:50 +05:30
Rucha Mahabal
ec24afb283
fix: change response and resolution fieldtype to Duration in SLA
2020-05-05 10:02:14 +05:30
Rucha Mahabal
0e3a16e267
fix: set metrics duration
2020-04-29 00:13:33 +05:30
Rucha Mahabal
2c3f1677f8
fix: commonify SLA and Service Level Doctypes
2020-04-28 14:11:58 +05:30
Rucha Mahabal
d881dc4784
feat: metrics for Issue
2020-04-24 14:33:34 +05:30
Shivam Mishra
bd53f3b080
fix: filters as dictionary
2020-04-19 12:47:48 +05:30