2eb456dde2
This PR adds our matrix space to the support options and alphabetizes the list. I also considered adding our Mastodon, however that isn't as suitable as the other options because it's just whoever has access to the account vs a community chat/forum. --------- Signed-off-by: jolheiser <john.olheiser@gmail.com> Co-authored-by: Giteabot <teabot@gitea.io>
56 lines
2.2 KiB
Markdown
56 lines
2.2 KiB
Markdown
---
|
|
date: "2018-05-21T15:00:00+00:00"
|
|
title: "Support Options"
|
|
slug: "support"
|
|
sidebar_position: 20
|
|
toc: false
|
|
draft: false
|
|
aliases:
|
|
- /en-us/seek-help
|
|
menu:
|
|
sidebar:
|
|
parent: "help"
|
|
name: "Support Options"
|
|
sidebar_position: 20
|
|
identifier: "support"
|
|
---
|
|
|
|
# Support Options
|
|
|
|
- [Paid Commercial Support](https://about.gitea.com/)
|
|
- [Discord](https://discord.gg/Gitea)
|
|
- [Discourse Forum](https://discourse.gitea.io/)
|
|
- [Matrix](https://matrix.to/#/#gitea-space:matrix.org)
|
|
- NOTE: Most of the Matrix channels are bridged with their counterpart in Discord and may experience some degree of flakiness with the bridge process.
|
|
|
|
**NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
|
|
|
|
1. Your `app.ini` (with any sensitive data scrubbed as necessary).
|
|
2. The Gitea logs, and any other appropriate log files for the situation.
|
|
- When using systemd, use `journalctl --lines 1000 --unit gitea` to collect logs.
|
|
- When using docker, use `docker logs --tail 1000 <gitea-container>` to collect logs.
|
|
- By default, the logs are outputted to console. If you need to collect logs from files,
|
|
you could copy the following config into your `app.ini` (remove all other `[log]` sections),
|
|
then you can find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`).
|
|
|
|
```ini
|
|
; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
|
|
[log]
|
|
LEVEL=debug
|
|
MODE=console,file
|
|
```
|
|
|
|
3. Any error messages you are seeing.
|
|
4. When possible, try to replicate the issue on [try.gitea.io](https://try.gitea.io) and include steps so that others can reproduce the issue.
|
|
- This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
|
|
5. If you encounter slow/hanging/deadlock problems, please report the stack trace when the problem occurs.
|
|
Go to the "Site Admin" -> "Monitoring" -> "Stacktrace" -> "Download diagnosis report".
|
|
|
|
## Bugs
|
|
|
|
If you found a bug, please create an [issue on GitHub](https://github.com/go-gitea/gitea/issues).
|
|
|
|
## Chinese Support
|
|
|
|
Support for the Chinese language is provided at [Our discourse](https://discourse.gitea.io/c/5-category/5) or QQ Group 328432459.
|