Shiloh/brotherton-erpnext
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600 Commits

Author SHA1 Message Date
Rucha Mahabal
ea19434af4
feat: Issue Analytics Script Report (#23604) 
* feat: Issue Analytics Report

* feat: add more filters, code clean-up

* fix: add report link to desk page

* test: Issue Analytics Report

* fix: sider issues

* fix: test

* debug: travis

* debug: travis

* fix: travis

* fix: travis

Co-authored-by: Marica <maricadsouza221197@gmail.com>
Co-authored-by: Nabin Hait <nabinhait@gmail.com>
 2021-01-18 13:53:52 +05:30
Rucha Mahabal
ef5f0c0461
feat: Issue Summary Script Report (#23603) 
* feat: Issue Summary Report

* feat: Add Issue Metrics to Issue Summary Report

* fix: code clean-up

* feat: Added Report Summary

* feat: Add SLA status fields

* fix: add report link to desk page

* fix: sider issues

Co-authored-by: Marica <maricadsouza221197@gmail.com>
Co-authored-by: Nabin Hait <nabinhait@gmail.com>
 2021-01-13 19:59:16 +05:30
Anuja P
2e48cf7308 Merge branch 'issue_customer_filter' of https://github.com/Anuja-pawar/erpnext into issue_customer_filter 
Merge branch 'issue_customer_filter' of https://github.com/Anuja-pawar/erpnext into issue_customer_filter
 2020-12-04 15:19:06 +05:30
Anuja P
931f2e73a7 fix: sider changes 2020-12-04 14:57:23 +05:30
Anuja Pawar
84166a931e
Merge branch 'develop' into issue_customer_filter 2020-12-04 13:33:18 +05:30
Anuja P
0139109de2 fix: consistency check 2020-12-04 11:28:13 +05:30
Anuja P
25e058833a fix: sider changes 2020-12-03 18:13:24 +05:30
Anuja P
26cc662a78 feat: added filter for customer field 2020-12-03 17:45:34 +05:30
Rucha Mahabal
9db26155ad
fix: set SLA variance in seconds for Duration fieldtype (#23765) 
* fix: calculate SLA variance in seconds for Duration fieldtype

* fix: sider
 2020-10-29 22:39:21 +05:30
Rucha Mahabal
46d4180381
refactor: Issue form cleaned up and renamed Minutes to First Response field (#23066) 
* refactor: re-order fields in Issue DocType

* refactor: rename Mins to First Response to First Response Time

* refactor: First Response Time Reports for Issue and Opportunity

* fix: added patch for renamed fields and setting durations

* chore: update CRM and Support Desk Pages for Response Time reports

* fix: first response time for opportunity report

* fix: patch

Co-authored-by: Suraj Shetty <13928957+surajshetty3416@users.noreply.github.com>
 2020-09-23 16:53:16 +05:30
Abhishek Balam
4e6733293f
fix(DocTypes): Reset "owner" values in DocTypes to Administrator (#23350) 
* fix: reset owner values in doctype to Administrator

* fix: updated modified value

* fix: also fixed modified by

* fix: change modified_by to Administrator
 2020-09-18 18:27:24 +05:30
Anupam Kumar
91461a0016
fix: heading is hidden in the mobile view (#23145) 2020-08-25 21:01:17 +05:30
marination
6319073d81 fix: Move Issue List actions under 'Actions' dropdown 2020-07-16 15:38:51 +05:30
rohitwaghchaure
f16bd00463
Merge pull request #22608 from ruchamahabal/fix-sla-ui 
fix: allow creating SLA documents even if SLA tracking is not enabled
 2020-07-15 15:47:37 +05:30
Rucha Mahabal
88931f0677 fix(Support): TypeError while saving Service Level Agreement 2020-07-14 11:46:11 +05:30
Rucha Mahabal
3d14011d23 fix: allow creating SLA documents even if SLA tracking is not enabled 2020-07-07 18:30:54 +05:30
Michelle Alva
2f37c447dd
fix: change button label in issue 
Changed the label of the button from "Make" to "Create" so that it is consistent with other DocTypes.

Before:
 2020-06-27 09:27:45 +05:30
Rucha Mahabal
7b3700b3ec
fix: handle custom statuses for the pause SLA configuration (#22349) 
* fix: handle hold time for custom statuses

* fix: set total hold time only if hold configurations are enabled

Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
 2020-06-25 13:29:14 +05:30
Afshan
8546b71358
feat: /support (#22194) 
* added: /support

* refactor code and implemented fail checks

* removed unused imports

* changed filter from from title to name

* refactor code to move context inside main

* removed unused variable

* added: /support

* refactor code and implemented fail checks

* removed unused imports

* changed filter from from title to name

* refactor code to move context inside main

* removed unused variable

* refactor: renamed set to get

Co-authored-by: Shivam Mishra <scmmishra@users.noreply.github.com>
Co-authored-by: Anurag Mishra <32095923+Anurag810@users.noreply.github.com>
 2020-06-17 16:16:59 +05:30
Rohit Waghchaure
fa6e4f62e2 fix: travis for develop 2020-06-16 12:02:58 +05:30
Rucha Mahabal
30487bd854 fix: codacy issues 2020-06-15 13:49:58 +05:30
Rucha Mahabal
9c27d683ba
fix: priority column width 
Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
 2020-06-11 17:03:53 +05:30
Rucha Mahabal
1e49c6b68b fix: update duration options 2020-06-10 12:58:16 +05:30
Rucha Mahabal
bb3b616a04 fix: set valuesin db for handle hold time 2020-06-09 23:17:51 +05:30
Rucha Mahabal
73326d308b refactor: move pause SLA configuration to SLA DocType 2020-06-05 18:23:39 +05:30
Rucha Mahabal
d7d3ca4214 fix: tests 2020-06-05 16:57:37 +05:30
Rucha Mahabal
8d39928418 refactor: dashboard indicator when SLA is on hold 2020-06-05 16:36:31 +05:30
Rucha Mahabal
2c9f7cf371 feat: pause SLA on statuses configuration 2020-06-05 16:35:57 +05:30
Rucha Mahabal
b29cb87868 refactor: setting avg_response_time moved to communication 2020-06-05 13:35:38 +05:30
Rucha Mahabal
3f08350181 fix: retain Hold status 2020-06-04 15:56:59 +05:30
Rucha Mahabal
94d03c6100 fix: remove Service Level DocType from Support Desk Page 2020-06-04 12:35:36 +05:30
Rucha Mahabal
b3338a149b fix: code clean-up 2020-06-04 12:35:00 +05:30
Rucha Mahabal
43d4397003
Merge branch 'develop' into sla-enhancements 2020-05-29 11:43:49 +05:30
Shivam Mishra
6621e22c02
refactor: clean up desk pages (#22004) 
* refactor: clean up desk pages

* refactor: update label for CRM
 2020-05-28 14:48:50 +05:30
Rucha Mahabal
3a51a97b2d Merge branch 'develop' into sla-enhancements 2020-05-28 14:33:51 +05:30
Rucha Mahabal
376a46f1e5 test: hold time for Replied status 2020-05-28 14:33:30 +05:30
Rucha Mahabal
c8e8e29083 test: Issue Metrics 2020-05-28 13:48:09 +05:30
Rucha Mahabal
f91ed4ce24 fix: add default priority field in SLA 2020-05-26 16:03:47 +05:30
Rucha Mahabal
f3fc544918 fix: SLA tests 2020-05-26 15:03:15 +05:30
Rucha Mahabal
5379e87880 refactor: code cleanup, break functions 2020-05-26 12:48:03 +05:30
Rucha Mahabal
ec6246306c refactor: set variance and SLA as Ongoing on Issue reopen 2020-05-26 12:32:12 +05:30
Rucha Mahabal
899ec36532 feat: added Resolved status with same functionality as Closed 2020-05-26 12:23:28 +05:30
Rucha Mahabal
79ed5755be refactor: remove Hold status 2020-05-25 22:04:04 +05:30
Rucha Mahabal
372aa44b19 feat: implement hold time on Replied status for SLA 2020-05-25 21:37:58 +05:30
Shivam Mishra
8caffe2c71
refactor: use text editor in issue web form (#21767) 2020-05-19 16:37:34 +05:30
Rucha Mahabal
8993d38daf fix: set avg response time only when there are responses 2020-05-06 13:37:10 +05:30
Rucha Mahabal
3d891f8e89 fix: set SLA as Ongoing on Issue Reopen 2020-05-06 13:00:33 +05:30
Rucha Mahabal
f2d36364f5 fix: handle issue metrics on Reopen and Close 2020-05-06 12:32:55 +05:30
Rucha Mahabal
f77d7243dc fix: remove Service Level DocType 2020-05-06 11:47:52 +05:30
Rucha Mahabal
fc4c795661 fix: reset issue metrics on Reopen and Split 2020-05-06 11:42:43 +05:30