githaven-fork/docs/content/help/support.en-us.md

date	title	slug	sidebar_position	toc	draft	aliases	menu
2018-05-21T15:00:00+00:00	Support Options	support	20	false	false	/en-us/seek-help	sidebar parent name sidebar_position identifier help Support Options 20 support

Support Options

• Paid Commercial Support
• Discord
• Discourse Forum
• Matrix
  • NOTE: Most of the Matrix channels are bridged with their counterpart in Discord and may experience some degree of flakiness with the bridge process.
• Chinese Support
  • Discourse Chinese Category
  • QQ Group 328432459

Bug Report

If you found a bug, please create an issue on GitHub.

NOTE: When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:

1. Your app.ini (with any sensitive data scrubbed as necessary).
2. Any error messages you are seeing.
3. The Gitea logs, and all other related logs for the situation.
   • It's more useful to collect trace / debug level logs (see the next section).
   • When using systemd, use journalctl --lines 1000 --unit gitea to collect logs.
   • When using docker, use docker logs --tail 1000 <gitea-container> to collect logs.
4. Reproducible steps so that others could reproduce and understand the problem more quickly and easily.
   • try.gitea.io could be used to reproduce the problem.
5. If you encounter slow/hanging/deadlock problems, please report the stacktrace when the problem occurs. Go to the "Site Admin" -> "Monitoring" -> "Stacktrace" -> "Download diagnosis report".

Advanced Bug Report Tips

More Config Options for Logs

By default, the logs are outputted to console with info level. If you need to set log level and/or collect logs from files, you could just copy the following config into your app.ini (remove all other [log] sections), then you will find the *.log files in Gitea's log directory (default: %(GITEA_WORK_DIR)/log).

; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
[log]
LEVEL=debug
MODE=console,file

Collecting Stacktrace by Command Line

Gitea could use Golang's pprof handler and toolchain to collect stacktrace and other runtime information.

If the web UI stops working, you could try to collect the stacktrace by command line:

1. Set app.ini:

   [server]
   ENABLE_PPROF = true
   

2. Restart Gitea

3. Try to trigger the bug, when the requests get stuck for a while, use curl or browser to visit: http://127.0.0.1:6060/debug/pprof/goroutine?debug=1 to get the stacktrace.