forked from Shiloh/githaven
83208b4991
* `/help/support` is a better document than
`/administration/logging-config` for bug reporting
* Improve `support.en-us.md`
* Move/add detailed contents into `Advanced Bug Report Tips` section
* Merge `Chinese Support` section into `Support Options`
79 lines
2.8 KiB
Markdown
79 lines
2.8 KiB
Markdown
---
|
|
date: "2018-05-21T15:00:00+00:00"
|
|
title: "Support Options"
|
|
slug: "support"
|
|
sidebar_position: 20
|
|
toc: false
|
|
draft: false
|
|
aliases:
|
|
- /en-us/seek-help
|
|
menu:
|
|
sidebar:
|
|
parent: "help"
|
|
name: "Support Options"
|
|
sidebar_position: 20
|
|
identifier: "support"
|
|
---
|
|
|
|
# Support Options
|
|
|
|
- [Paid Commercial Support](https://about.gitea.com/)
|
|
- [Discord](https://discord.gg/Gitea)
|
|
- [Discourse Forum](https://discourse.gitea.io/)
|
|
- [Matrix](https://matrix.to/#/#gitea-space:matrix.org)
|
|
- NOTE: Most of the Matrix channels are bridged with their counterpart in Discord and may experience some degree of flakiness with the bridge process.
|
|
- Chinese Support
|
|
- [Discourse Chinese Category](https://discourse.gitea.io/c/5-category/5)
|
|
- QQ Group 328432459
|
|
|
|
# Bug Report
|
|
|
|
If you found a bug, please [create an issue on GitHub](https://github.com/go-gitea/gitea/issues).
|
|
|
|
**NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
|
|
|
|
1. Your `app.ini` (with any sensitive data scrubbed as necessary).
|
|
2. Any error messages you are seeing.
|
|
3. The Gitea logs, and all other related logs for the situation.
|
|
- It's more useful to collect `trace` / `debug` level logs (see the next section).
|
|
- When using systemd, use `journalctl --lines 1000 --unit gitea` to collect logs.
|
|
- When using docker, use `docker logs --tail 1000 <gitea-container>` to collect logs.
|
|
4. Reproducible steps so that others could reproduce and understand the problem more quickly and easily.
|
|
- [try.gitea.io](https://try.gitea.io) could be used to reproduce the problem.
|
|
5. If you encounter slow/hanging/deadlock problems, please report the stacktrace when the problem occurs.
|
|
Go to the "Site Admin" -> "Monitoring" -> "Stacktrace" -> "Download diagnosis report".
|
|
|
|
# Advanced Bug Report Tips
|
|
|
|
## More Config Options for Logs
|
|
|
|
By default, the logs are outputted to console with `info` level.
|
|
If you need to set log level and/or collect logs from files,
|
|
you could just copy the following config into your `app.ini` (remove all other `[log]` sections),
|
|
then you will find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`).
|
|
|
|
```ini
|
|
; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
|
|
[log]
|
|
LEVEL=debug
|
|
MODE=console,file
|
|
```
|
|
|
|
## Collecting Stacktrace by Command Line
|
|
|
|
Gitea could use Golang's pprof handler and toolchain to collect stacktrace and other runtime information.
|
|
|
|
If the web UI stops working, you could try to collect the stacktrace by command line:
|
|
|
|
1. Set `app.ini`:
|
|
|
|
```
|
|
[server]
|
|
ENABLE_PPROF = true
|
|
```
|
|
|
|
2. Restart Gitea
|
|
|
|
3. Try to trigger the bug, when the requests get stuck for a while,
|
|
use `curl` or browser to visit: `http://127.0.0.1:6060/debug/pprof/goroutine?debug=1` to get the stacktrace.
|