githaven/docs/content/doc/help/seek-help.en-us.md

---
date: "2018-05-21T15:00:00+00:00"
title: "Support Options"
slug: "seek-help"
weight: 10
toc: false
draft: false
menu:
  sidebar:
    parent: "help"
    name: "Support Options"
    weight: 20
    identifier: "seek-help"
---

# Support Options

- [Discord](https://discord.gg/Gitea)
- [Discourse Forum](https://discourse.gitea.io/)

**NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:

1. Your `app.ini` (with any sensitive data scrubbed as necessary)
2. The `gitea.log` (and any other appropriate log files for the situation)
    * e.g. If the error is related to the database, the `xorm.log` might be helpful
3. Any error messages you are seeing
4. When possible, try to replicate the issue on [try.gitea.io](https://try.gitea.io) and include steps so that others can reproduce the issue.
    * This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
5. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:
    1. Enable pprof in `app.ini` and restart Gitea
    ```
    [server]
    ENABLE_PPROF = true
    ```
    2. Trigger the bug, when Gitea gets stuck, use curl or browser to visit: `http://127.0.0.1:6060/debug/pprof/goroutine?debug=1` (IP is `127.0.0.1` and port is `6060`)
    3. Report the output (the stack trace doesn't contain sensitive data)

## Bugs

If you found a bug, please create an [issue on GitHub](https://github.com/go-gitea/gitea/issues).

## Chinese Support

Support for the Chinese language is provided at [Our discourse](https://discourse.gitea.io/c/5-category/5) or QQ Group 328432459.