brotherton-erpnext/docs/user/support/docs.user.support.customer_issue.md

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Customer Issue

If you are selling Items under warranty or if you have sold and extended service contract Annual Maintenance Contract (AMC), your Customer may call you about an issue or a bread-down and give you the Serial No of this Item.

To record this, you can create a new Customer Issue and add the Customer and Item / Serial No. The system will then automatically fetch the Serial No’s details and indicate whether this is under warranty or AMC.

You must also add a description of the Customer’s issue and assign it to the person who needs to look into solving the issue.

To create a new Customer Issue:

Support > Customer Issue > New Customer Issue

If a Customer visit is required to address the issue, you can create a new Maintenance Visit record from this.