Manual Feedback Request

We can also send the feedback request to Customer/User without configuring the Feedback Trigger.

To request a feedback manually go to respective document e.g. Sales Order, Issue etc. and click on Ask a Feedback option in Menu.

Then, user can enter the feedback request details like email id, message and send the feedback request mail.

Note. If Feedback Trigger is already configured for the document then system will fetch Feedback Request details (email id, message)