112 lines
3.4 KiB
Python
112 lines
3.4 KiB
Python
import frappe
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from erpnext.crm.doctype.utils import get_employee_emails_for_popup
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import requests
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# api/method/erpnext.erpnext_integrations.exotel_integration.handle_incoming_call
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# api/method/erpnext.erpnext_integrations.exotel_integration.handle_end_call
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# api/method/erpnext.erpnext_integrations.exotel_integration.handle_missed_call
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@frappe.whitelist(allow_guest=True)
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def handle_incoming_call(*args, **kwargs):
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exotel_settings = get_exotel_settings()
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if not exotel_settings.enabled: return
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status = kwargs.get('Status')
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if status == 'free':
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# call disconnected for agent
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# "and get_call_status(kwargs.get('CallSid')) in ['in-progress']" - additional check to ensure if the call was redirected
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return
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call_log = get_call_log(kwargs)
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employee_emails = get_employee_emails_for_popup(kwargs.get('To'))
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for email in employee_emails:
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frappe.publish_realtime('show_call_popup', call_log, user=email)
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@frappe.whitelist(allow_guest=True)
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def handle_end_call(*args, **kwargs):
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call_log = update_call_log(kwargs, 'Completed')
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frappe.publish_realtime('call_disconnected', call_log)
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@frappe.whitelist(allow_guest=True)
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def handle_missed_call(*args, **kwargs):
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call_log = update_call_log(kwargs, 'Missed')
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frappe.publish_realtime('call_disconnected', call_log)
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def update_call_log(call_payload, status):
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call_log = get_call_log(call_payload, False)
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if call_log:
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call_log.status = status
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call_log.duration = call_payload.get('DialCallDuration') or 0
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call_log.save(ignore_permissions=True)
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frappe.db.commit()
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return call_log
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def get_call_log(call_payload, create_new_if_not_found=True):
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call_log = frappe.get_all('Call Log', {
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'id': call_payload.get('CallSid'),
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}, limit=1)
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if call_log:
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return frappe.get_doc('Call Log', call_log[0].name)
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elif create_new_if_not_found:
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call_log = frappe.new_doc('Call Log')
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call_log.id = call_payload.get('CallSid')
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call_log.to = call_payload.get('To')
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call_log.status = 'Ringing'
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setattr(call_log, 'from', call_payload.get('CallFrom'))
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call_log.save(ignore_permissions=True)
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frappe.db.commit()
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return call_log
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@frappe.whitelist()
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def get_call_status(call_id):
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print(call_id)
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settings = get_exotel_settings()
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response = requests.get('https://{api_key}:{api_token}@api.exotel.com/v1/Accounts/erpnext/Calls/{call_id}.json'.format(
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api_key=settings.api_key,
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api_token=settings.api_token,
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call_id=call_id
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))
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status = response.json().get('Call', {}).get('Status')
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return status
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@frappe.whitelist()
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def make_a_call(from_number, to_number, caller_id):
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settings = get_exotel_settings()
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response = requests.post('https://{api_key}:{api_token}@api.exotel.com/v1/Accounts/{sid}/Calls/connect.json?details=true'.format(
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api_key=settings.api_key,
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api_token=settings.api_token,
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sid=settings.account_sid
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), data={
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'From': from_number,
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'To': to_number,
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'CallerId': caller_id
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})
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return response.json()
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def get_exotel_settings():
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return frappe.get_single('Exotel Settings')
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@frappe.whitelist(allow_guest=True)
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def get_phone_numbers():
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numbers = 'some number'
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whitelist_numbers(numbers, 'for number')
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return numbers
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def whitelist_numbers(numbers, caller_id):
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settings = get_exotel_settings()
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query = 'https://{api_key}:{api_token}@api.exotel.com/v1/Accounts/{sid}/CustomerWhitelist'.format(
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api_key=settings.api_key,
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api_token=settings.api_token,
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sid=settings.account_sid
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)
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response = requests.post(query, data={
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'VirtualNumber': caller_id,
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'Number': numbers,
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})
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return response |