import frappe from erpnext.crm.doctype.utils import get_employee_emails_for_popup import requests # api/method/erpnext.erpnext_integrations.exotel_integration.handle_incoming_call # api/method/erpnext.erpnext_integrations.exotel_integration.handle_end_call # api/method/erpnext.erpnext_integrations.exotel_integration.handle_missed_call @frappe.whitelist(allow_guest=True) def handle_incoming_call(*args, **kwargs): exotel_settings = get_exotel_settings() if not exotel_settings.enabled: return status = kwargs.get('Status') if status == 'free': # call disconnected for agent # "and get_call_status(kwargs.get('CallSid')) in ['in-progress']" - additional check to ensure if the call was redirected return call_log = get_call_log(kwargs) employee_emails = get_employee_emails_for_popup(kwargs.get('To')) for email in employee_emails: frappe.publish_realtime('show_call_popup', call_log, user=email) @frappe.whitelist(allow_guest=True) def handle_end_call(*args, **kwargs): call_log = update_call_log(kwargs, 'Completed') frappe.publish_realtime('call_disconnected', call_log) @frappe.whitelist(allow_guest=True) def handle_missed_call(*args, **kwargs): call_log = update_call_log(kwargs, 'Missed') frappe.publish_realtime('call_disconnected', call_log) def update_call_log(call_payload, status): call_log = get_call_log(call_payload, False) if call_log: call_log.status = status call_log.duration = call_payload.get('DialCallDuration') or 0 call_log.save(ignore_permissions=True) frappe.db.commit() return call_log def get_call_log(call_payload, create_new_if_not_found=True): call_log = frappe.get_all('Call Log', { 'id': call_payload.get('CallSid'), }, limit=1) if call_log: return frappe.get_doc('Call Log', call_log[0].name) elif create_new_if_not_found: call_log = frappe.new_doc('Call Log') call_log.id = call_payload.get('CallSid') call_log.to = call_payload.get('To') call_log.status = 'Ringing' setattr(call_log, 'from', call_payload.get('CallFrom')) call_log.save(ignore_permissions=True) frappe.db.commit() return call_log @frappe.whitelist() def get_call_status(call_id): print(call_id) settings = get_exotel_settings() response = requests.get('https://{api_key}:{api_token}@api.exotel.com/v1/Accounts/erpnext/Calls/{call_id}.json'.format( api_key=settings.api_key, api_token=settings.api_token, call_id=call_id )) status = response.json().get('Call', {}).get('Status') return status @frappe.whitelist() def make_a_call(from_number, to_number, caller_id): settings = get_exotel_settings() response = requests.post('https://{api_key}:{api_token}@api.exotel.com/v1/Accounts/{sid}/Calls/connect.json?details=true'.format( api_key=settings.api_key, api_token=settings.api_token, sid=settings.account_sid ), data={ 'From': from_number, 'To': to_number, 'CallerId': caller_id }) return response.json() def get_exotel_settings(): return frappe.get_single('Exotel Settings') @frappe.whitelist(allow_guest=True) def get_phone_numbers(): numbers = 'some number' whitelist_numbers(numbers, 'for number') return numbers def whitelist_numbers(numbers, caller_id): settings = get_exotel_settings() query = 'https://{api_key}:{api_token}@api.exotel.com/v1/Accounts/{sid}/CustomerWhitelist'.format( api_key=settings.api_key, api_token=settings.api_token, sid=settings.account_sid ) response = requests.post(query, data={ 'VirtualNumber': caller_id, 'Number': numbers, }) return response