Rucha Mahabal 7b3700b3ec
fix: handle custom statuses for the pause SLA configuration (#22349)
* fix: handle hold time for custom statuses

* fix: set total hold time only if hold configurations are enabled

Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
2020-06-25 13:29:14 +05:30
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2019-06-05 09:07:42 +05:30
2018-05-23 11:31:24 +05:30
2015-03-20 15:04:13 +05:30
2013-12-11 10:43:52 +05:30

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