[website] Support Portal (#14144)

* [init] support portal

* [support-portal] Get started sections and forum activity

* [support-portal] integrate API search for forums, docs, etc

* [support-portal] integrate doctype docs search via global search

* [support-portal] /help page UI
This commit is contained in:
Prateeksha Singh 2018-05-22 11:57:21 +05:30 committed by Rushabh Mehta
parent 24a169efb6
commit b44ea4c8dc
10 changed files with 1467 additions and 81 deletions

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# -*- coding: utf-8 -*-
# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
# For license information, please see license.txt
from __future__ import unicode_literals
from frappe.model.document import Document
class SupportSearchSource(Document):
pass

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"label": "Forum URL",
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"fieldtype": "Data",
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},
{
"allow_bulk_edit": 0,
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"fieldname": "post_title_key",
"fieldtype": "Data",
"hidden": 0,
"ignore_user_permissions": 0,
"ignore_xss_filter": 0,
"in_filter": 0,
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"allow_bulk_edit": 0,
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"allow_bulk_edit": 0,
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"fieldtype": "Data",
"hidden": 0,
"ignore_user_permissions": 0,
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"in_filter": 0,
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},
{
"allow_bulk_edit": 0,
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},
{
"allow_bulk_edit": 0,
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"fieldtype": "Section Break",
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],
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"modified": "2017-02-17 13:07:46.049536",
"modified_by": "Administrator",
"module": "Support",
"name": "Support Settings",
"name_case": "",
"owner": "Administrator",
],
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"modified": "2018-05-17 02:11:33.462444",
"modified_by": "Administrator",
"module": "Support",
"name": "Support Settings",
"name_case": "",
"owner": "Administrator",
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}
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],
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}

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@ -0,0 +1,23 @@
/* eslint-disable */
// rename this file from _test_[name] to test_[name] to activate
// and remove above this line
QUnit.test("test: Support Settings", function (assert) {
let done = assert.async();
// number of asserts
assert.expect(1);
frappe.run_serially([
// insert a new Support Settings
() => frappe.tests.make('Support Settings', [
// values to be set
{key: 'value'}
]),
() => {
assert.equal(cur_frm.doc.key, 'value');
},
() => done()
]);
});

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@ -0,0 +1,9 @@
# -*- coding: utf-8 -*-
# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and Contributors
# See license.txt
from __future__ import unicode_literals
import unittest
class TestSupportSettings(unittest.TestCase):
pass

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@ -0,0 +1,62 @@
{% extends "templates/web.html" %}
{% block title %} {{ _("Help") }} {% endblock %}
{% block header %}<h1>{{ _("Help") }}</h1>
<div style="margin-bottom: 20px;">
<form action='/search_help'>
<input name='q' class='form-control' type='text'
style='max-width: 400px; display: inline-block; margin-right: 10px;'
value='{{ frappe.form_dict.q or ''}}'
{% if not frappe.form_dict.q%}placeholder="{{ _("What do you need help with?") }}"{% endif %}>
<input type='submit'
class='btn btn-sm btn-primary btn-search' value="{{ _("Search") }}">
</form>
</div>
{% for section in get_started_sections %}
<div style="margin-bottom: 30px;">
<h2>{{ section["name"] }}</h2>
{% for item in section["items"] %}
<div style="margin: 20px 0;">
<a href="{{ item.link }}"><b>{{ item.title }}</b></a>
{% if item.description -%}
<p>{{ item.description }}</p>
{%- endif %}
</div>
{% endfor %}
<p><a href="/kb/support">{{ _("See All Articles") }}</a></p>
<hr>
</div>
{% endfor %}
<div style="margin-bottom: 30px;">
<h2>{{ _("Forum Activity") }}</h2>
{% for topic in topics %}
<div style="margin: 20px 0;">
<a href="{{ topic[post_params.link] }}">
<b>{{ topic[post_params.title] }}</b>
</a>
{% if topic[post_params.description] -%}
<p>{{ topic[post_params.description] }}</p>
{%- endif %}
</div>
{% endfor %}
<p><a href="{{ forum_url }}">{{ _("Visit the forums") }}</a></p>
<hr>
</div>
<div style="margin-bottom: 20px;">
<h2>{{ _("Your tickets") }}</h2>
{% for doc in issues %}
{% include "templates/includes/issue_row.html" %}
{% endfor %}
<p><a href="/issues">{{ _("See all open tickets") }}</a></p>
</div>
<a href="/issues?new=1" class="btn btn-primary btn-new btn-sm">
{{ _("Open a new ticket") }}
</a>
{% endblock %}

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@ -0,0 +1,41 @@
from __future__ import unicode_literals
import frappe, json
import requests
def get_context(context):
context.no_cache = 1
settings = frappe.get_doc("Support Settings", "Support Settings")
s = settings
# Get Started sections
sections = json.loads(s.get_started_sections)
context.get_started_sections = sections
# Forum posts
topics_data, post_params = get_forum_posts(s)
context.post_params = post_params
context.forum_url = s.forum_url
context.topics = topics_data[:3]
# Issues
context.issues = frappe.get_list("Issue")[:3]
def get_forum_posts(s):
response = requests.get(s.forum_url + '/' + s.get_latest_query)
response.raise_for_status()
response_json = response.json()
topics_data = {} # it will actually be an array
key_list = s.response_key_list.split(',')
for key in key_list:
topics_data = response_json.get(key) if not topics_data else topics_data.get(key)
for topic in topics_data:
topic["link"] = s.forum_url + '/' + s.post_route_string + '/' + str(topic.get(s.post_route_key))
post_params = {
"title": s.post_title_key,
"description": s.post_description_key
}
return topics_data, post_params

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@ -0,0 +1,7 @@
{% extends "templates/web.html" %}
{% block page_content %}
{% include "templates/includes/search_template.html" %}
{% endblock %}

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@ -0,0 +1,99 @@
from __future__ import unicode_literals
import frappe, requests
from frappe import _
from jinja2 import utils
from html2text import html2text
from frappe.utils import sanitize_html
from frappe.utils.global_search import search
def get_context(context):
context.no_cache = 1
if frappe.form_dict.q:
query = str(utils.escape(sanitize_html(frappe.form_dict.q)))
context.title = _('Help Results for "{0}"').format(query)
context.route = '/search_help'
d = frappe._dict()
d.results_sections = get_help_results_sections(query)
context.update(d)
else:
context.title = _('Docs Search')
@frappe.whitelist(allow_guest = True)
def get_help_results_sections(text):
out = []
settings = frappe.get_doc("Support Settings", "Support Settings")
for api in settings.search_apis:
results = []
if api.source_type == "API":
response_json = get_response(api, text)
topics_data = get_topics_data(api, response_json)
results = prepare_api_results(api, topics_data)
else:
# Source type is Doctype
doctype = api.source_doctype
raw = search(text, 0, 20, doctype)
results = prepare_doctype_results(api, raw)
if results:
# Add section
out.append({
"title": api.source_name,
"results": results
})
return out
def get_response(api, text):
response = requests.get(api.base_url + '/' + api.query_route, data={
api.search_term_param_name: text
})
response.raise_for_status()
return response.json()
def get_topics_data(api, response_json):
if not response_json:
response_json = {}
topics_data = {} # it will actually be an array
key_list = api.response_result_key_path.split(',')
for key in key_list:
topics_data = response_json.get(key) if not topics_data else topics_data.get(key)
return topics_data or []
def prepare_api_results(api, topics_data):
if not topics_data:
topics_data = []
results = []
for topic in topics_data:
route = api.base_url + '/' + (api.post_route + '/' if api.post_route else "")
for key in api.post_route_key_list.split(','):
route += unicode(topic[key])
results.append(frappe._dict({
'title': topic[api.post_title_key],
'preview': html2text(topic[api.post_description_key]),
'route': route
}))
return results[:5]
def prepare_doctype_results(api, raw):
results = []
for r in raw:
prepared_result = {}
parts = r["content"].split(' ||| ')
for part in parts:
pair = part.split(' : ', 1)
prepared_result[pair[0]] = pair[1]
results.append(frappe._dict({
'title': prepared_result[api.result_title_field],
'preview': prepared_result[api.result_preview_field],
'route': prepared_result[api.result_route_field]
}))
return results