From b44ea4c8dc78ac53dc72ed3005f70387ce1c9ca2 Mon Sep 17 00:00:00 2001 From: Prateeksha Singh Date: Tue, 22 May 2018 11:57:21 +0530 Subject: [PATCH] [website] Support Portal (#14144) * [init] support portal * [support-portal] Get started sections and forum activity * [support-portal] integrate API search for forums, docs, etc * [support-portal] integrate doctype docs search via global search * [support-portal] /help page UI --- .../doctype/support_search_source/__init__.py | 0 .../support_search_source.json | 668 ++++++++++++++++++ .../support_search_source.py | 9 + .../support_settings/support_settings.json | 630 ++++++++++++++--- .../support_settings/test_support_settings.js | 23 + .../support_settings/test_support_settings.py | 9 + erpnext/templates/pages/help.html | 62 ++ erpnext/templates/pages/help.py | 41 ++ erpnext/templates/pages/search_help.html | 7 + erpnext/templates/pages/search_help.py | 99 +++ 10 files changed, 1467 insertions(+), 81 deletions(-) create mode 100644 erpnext/support/doctype/support_search_source/__init__.py create mode 100644 erpnext/support/doctype/support_search_source/support_search_source.json create mode 100644 erpnext/support/doctype/support_search_source/support_search_source.py create mode 100644 erpnext/support/doctype/support_settings/test_support_settings.js create mode 100644 erpnext/support/doctype/support_settings/test_support_settings.py create mode 100644 erpnext/templates/pages/help.html create mode 100644 erpnext/templates/pages/help.py create mode 100644 erpnext/templates/pages/search_help.html create mode 100644 erpnext/templates/pages/search_help.py diff --git a/erpnext/support/doctype/support_search_source/__init__.py b/erpnext/support/doctype/support_search_source/__init__.py new file mode 100644 index 0000000000..e69de29bb2 diff --git a/erpnext/support/doctype/support_search_source/support_search_source.json b/erpnext/support/doctype/support_search_source/support_search_source.json new file mode 100644 index 0000000000..db3a7bb762 --- /dev/null +++ b/erpnext/support/doctype/support_search_source/support_search_source.json @@ -0,0 +1,668 @@ +{ + "allow_copy": 0, + "allow_guest_to_view": 0, + "allow_import": 0, + "allow_rename": 0, + "beta": 0, + "creation": "2018-05-16 21:15:21.207007", + "custom": 0, + "docstatus": 0, + "doctype": "DocType", + "document_type": "", + "editable_grid": 1, + "engine": "InnoDB", + "fields": [ + { + "allow_bulk_edit": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "source_name", + "fieldtype": "Data", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 1, + "in_standard_filter": 0, + "label": "Source Name", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "source_type", + "fieldtype": "Select", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 1, + "in_standard_filter": 0, + "label": "Source Type", + "length": 0, + "no_copy": 0, + "options": "API\nLink", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 1, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "depends_on": "eval:doc.source_type==\"API\"", + "fieldname": "api_sb", + "fieldtype": "Section Break", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, 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+ "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "search_term_param_name", + "fieldtype": "Data", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Search Term Param Name", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "collapsible_depends_on": "", + "columns": 0, + "depends_on": "eval:doc.source_type==\"API\"", + "fieldname": "response_options_sb", + "fieldtype": "Section Break", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Response Options", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "response_result_key_path", + "fieldtype": "Data", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Response Result Key Path", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + 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"unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "source_doctype", + "fieldtype": "Link", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Source DocType", + "length": 0, + "no_copy": 0, + "options": "DocType", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "result_title_field", + "fieldtype": "Data", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Result Title Field", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "result_preview_field", + "fieldtype": "Data", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Result Preview Field", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "result_route_field", + "fieldtype": "Data", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Result Route Field", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + } + ], + "has_web_view": 0, + "hide_heading": 0, + "hide_toolbar": 0, + "idx": 0, + "image_view": 0, + "in_create": 0, + "is_submittable": 0, + "issingle": 0, + "istable": 1, + "max_attachments": 0, + "modified": "2018-05-18 18:36:37.129830", + "modified_by": "Administrator", + "module": "Support", + "name": "Support Search Source", + "name_case": "", + "owner": "Administrator", + "permissions": [], + "quick_entry": 1, + "read_only": 0, + "read_only_onload": 0, + "show_name_in_global_search": 0, + "sort_field": "modified", + "sort_order": "DESC", + "track_changes": 1, + "track_seen": 0 +} \ No newline at end of file diff --git a/erpnext/support/doctype/support_search_source/support_search_source.py b/erpnext/support/doctype/support_search_source/support_search_source.py new file mode 100644 index 0000000000..93e503a436 --- /dev/null +++ b/erpnext/support/doctype/support_search_source/support_search_source.py @@ -0,0 +1,9 @@ +# -*- coding: utf-8 -*- +# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors +# For license information, please see license.txt + +from __future__ import unicode_literals +from frappe.model.document import Document + +class SupportSearchSource(Document): + pass diff --git a/erpnext/support/doctype/support_settings/support_settings.json b/erpnext/support/doctype/support_settings/support_settings.json index 7adfd4d08f..2b79107269 100644 --- a/erpnext/support/doctype/support_settings/support_settings.json +++ b/erpnext/support/doctype/support_settings/support_settings.json @@ -1,92 +1,560 @@ { - "allow_copy": 0, - "allow_import": 0, - "allow_rename": 0, - "beta": 0, - "creation": "2017-02-17 13:07:35.686409", - "custom": 0, - "docstatus": 0, - "doctype": "DocType", - "document_type": "", - "editable_grid": 1, - "engine": "InnoDB", + "allow_copy": 0, + "allow_guest_to_view": 0, + "allow_import": 0, + "allow_rename": 0, + "beta": 0, + "creation": "2017-02-17 13:07:35.686409", + "custom": 0, + "docstatus": 0, + "doctype": "DocType", + "document_type": "", + "editable_grid": 1, + "engine": "InnoDB", "fields": [ { - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, - "default": "7", - "description": "Auto close Issue after 7 days", - "fieldname": "close_issue_after_days", - "fieldtype": "Int", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Close Issue After Days", - "length": 0, - "no_copy": 0, - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, + "allow_bulk_edit": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "issues_sb", + "fieldtype": "Section Break", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + 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a/erpnext/support/doctype/support_settings/test_support_settings.js b/erpnext/support/doctype/support_settings/test_support_settings.js new file mode 100644 index 0000000000..0787306c3e --- /dev/null +++ b/erpnext/support/doctype/support_settings/test_support_settings.js @@ -0,0 +1,23 @@ +/* eslint-disable */ +// rename this file from _test_[name] to test_[name] to activate +// and remove above this line + +QUnit.test("test: Support Settings", function (assert) { + let done = assert.async(); + + // number of asserts + assert.expect(1); + + frappe.run_serially([ + // insert a new Support Settings + () => frappe.tests.make('Support Settings', [ + // values to be set + {key: 'value'} + ]), + () => { + assert.equal(cur_frm.doc.key, 'value'); + }, + () => done() + ]); + +}); diff --git a/erpnext/support/doctype/support_settings/test_support_settings.py b/erpnext/support/doctype/support_settings/test_support_settings.py new file mode 100644 index 0000000000..9c47f96811 --- /dev/null +++ b/erpnext/support/doctype/support_settings/test_support_settings.py @@ -0,0 +1,9 @@ +# -*- coding: utf-8 -*- +# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and Contributors +# See license.txt +from __future__ import unicode_literals + +import unittest + +class TestSupportSettings(unittest.TestCase): + pass diff --git a/erpnext/templates/pages/help.html b/erpnext/templates/pages/help.html new file mode 100644 index 0000000000..f7568d55b0 --- /dev/null +++ b/erpnext/templates/pages/help.html @@ -0,0 +1,62 @@ +{% extends "templates/web.html" %} + +{% block title %} {{ _("Help") }} {% endblock %} + +{% block header %}

{{ _("Help") }}

+ +
+
+ + +
+
+ +{% for section in get_started_sections %} +
+

{{ section["name"] }}

+ {% for item in section["items"] %} +
+ {{ item.title }} + {% if item.description -%} +

{{ item.description }}

+ {%- endif %} +
+ {% endfor %} +

{{ _("See All Articles") }}

+
+
+{% endfor %} + +
+

{{ _("Forum Activity") }}

+ {% for topic in topics %} +
+ + {{ topic[post_params.title] }} + + {% if topic[post_params.description] -%} +

{{ topic[post_params.description] }}

+ {%- endif %} +
+ {% endfor %} +

{{ _("Visit the forums") }}

+
+
+ +
+

{{ _("Your tickets") }}

+ {% for doc in issues %} + {% include "templates/includes/issue_row.html" %} + {% endfor %} +

{{ _("See all open tickets") }}

+
+ + + {{ _("Open a new ticket") }} + + +{% endblock %} diff --git a/erpnext/templates/pages/help.py b/erpnext/templates/pages/help.py new file mode 100644 index 0000000000..754a09c30c --- /dev/null +++ b/erpnext/templates/pages/help.py @@ -0,0 +1,41 @@ +from __future__ import unicode_literals +import frappe, json + +import requests + +def get_context(context): + context.no_cache = 1 + settings = frappe.get_doc("Support Settings", "Support Settings") + s = settings + + # Get Started sections + sections = json.loads(s.get_started_sections) + context.get_started_sections = sections + + # Forum posts + topics_data, post_params = get_forum_posts(s) + context.post_params = post_params + context.forum_url = s.forum_url + context.topics = topics_data[:3] + + # Issues + context.issues = frappe.get_list("Issue")[:3] + +def get_forum_posts(s): + response = requests.get(s.forum_url + '/' + s.get_latest_query) + response.raise_for_status() + response_json = response.json() + + topics_data = {} # it will actually be an array + key_list = s.response_key_list.split(',') + for key in key_list: + topics_data = response_json.get(key) if not topics_data else topics_data.get(key) + + for topic in topics_data: + topic["link"] = s.forum_url + '/' + s.post_route_string + '/' + str(topic.get(s.post_route_key)) + + post_params = { + "title": s.post_title_key, + "description": s.post_description_key + } + return topics_data, post_params diff --git a/erpnext/templates/pages/search_help.html b/erpnext/templates/pages/search_help.html new file mode 100644 index 0000000000..bf19540e12 --- /dev/null +++ b/erpnext/templates/pages/search_help.html @@ -0,0 +1,7 @@ +{% extends "templates/web.html" %} + +{% block page_content %} + +{% include "templates/includes/search_template.html" %} + +{% endblock %} diff --git a/erpnext/templates/pages/search_help.py b/erpnext/templates/pages/search_help.py new file mode 100644 index 0000000000..e564e217c7 --- /dev/null +++ b/erpnext/templates/pages/search_help.py @@ -0,0 +1,99 @@ +from __future__ import unicode_literals +import frappe, requests +from frappe import _ +from jinja2 import utils +from html2text import html2text +from frappe.utils import sanitize_html +from frappe.utils.global_search import search + +def get_context(context): + context.no_cache = 1 + if frappe.form_dict.q: + query = str(utils.escape(sanitize_html(frappe.form_dict.q))) + context.title = _('Help Results for "{0}"').format(query) + context.route = '/search_help' + d = frappe._dict() + d.results_sections = get_help_results_sections(query) + context.update(d) + else: + context.title = _('Docs Search') + +@frappe.whitelist(allow_guest = True) +def get_help_results_sections(text): + out = [] + settings = frappe.get_doc("Support Settings", "Support Settings") + + for api in settings.search_apis: + results = [] + if api.source_type == "API": + response_json = get_response(api, text) + topics_data = get_topics_data(api, response_json) + results = prepare_api_results(api, topics_data) + else: + # Source type is Doctype + doctype = api.source_doctype + raw = search(text, 0, 20, doctype) + results = prepare_doctype_results(api, raw) + + if results: + # Add section + out.append({ + "title": api.source_name, + "results": results + }) + + return out + +def get_response(api, text): + response = requests.get(api.base_url + '/' + api.query_route, data={ + api.search_term_param_name: text + }) + + response.raise_for_status() + return response.json() + +def get_topics_data(api, response_json): + if not response_json: + response_json = {} + topics_data = {} # it will actually be an array + key_list = api.response_result_key_path.split(',') + + for key in key_list: + topics_data = response_json.get(key) if not topics_data else topics_data.get(key) + + return topics_data or [] + +def prepare_api_results(api, topics_data): + if not topics_data: + topics_data = [] + + results = [] + for topic in topics_data: + route = api.base_url + '/' + (api.post_route + '/' if api.post_route else "") + for key in api.post_route_key_list.split(','): + route += unicode(topic[key]) + + results.append(frappe._dict({ + 'title': topic[api.post_title_key], + 'preview': html2text(topic[api.post_description_key]), + 'route': route + })) + return results[:5] + +def prepare_doctype_results(api, raw): + results = [] + for r in raw: + prepared_result = {} + parts = r["content"].split(' ||| ') + + for part in parts: + pair = part.split(' : ', 1) + prepared_result[pair[0]] = pair[1] + + results.append(frappe._dict({ + 'title': prepared_result[api.result_title_field], + 'preview': prepared_result[api.result_preview_field], + 'route': prepared_result[api.result_route_field] + })) + + return results