compose support ticket reply using markdown
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@ -1,4 +1,7 @@
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erpnext.updates = [
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["22nd November 2012", [
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"Support Ticket: Compose a reply using Markdown",
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]],
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["21st November 2012", [
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"Tree Report: Added missing expand / collapse buttons.",
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"List View: Do not show restricted records, as defined in Permission Manager.",
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@ -6,7 +9,7 @@ erpnext.updates = [
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"Customer Link Field: Show only ID in auto-suggest \
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if ID created using Customer Name (as defined in Global Defaults)",
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"Letter Head: Fixed bug causing cursor position to reset in Content",
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],
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]],
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["20th November 2012", [
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"Auto-suggest: Show main label in bold",
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"Data Import Tool: Fixed #Name error faced by MS Excel users in import template",
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@ -36,16 +36,19 @@ class DocType(TransactionBase):
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if not self.doc.new_response:
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webnotes.msgprint("Please write something as a response", raise_exception=1)
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import markdown2
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self.doc.new_response = markdown2.markdown(self.doc.new_response)
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subject = '[' + self.doc.name + '] ' + (self.doc.subject or 'No Subject Specified')
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response = self.doc.new_response + '\n\n[Please do not change the subject while responding.]'
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response = self.doc.new_response + '<p>[Please do not change the subject while responding.]</p>'
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# add last response to new response
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response += self.last_response()
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signature = webnotes.conn.get_value('Email Settings',None,'support_signature')
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if signature:
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response += '\n\n' + signature
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response += '<p>' + signature + '</p>'
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from webnotes.utils.email_lib import sendmail
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