From b3cb970eefaf133b707f714c9bfee00929c3d088 Mon Sep 17 00:00:00 2001
From: Anand Doshi <anand@iwebnotes.com>
Date: Thu, 22 Nov 2012 12:23:50 +0530
Subject: [PATCH] compose support ticket reply using markdown

---
 home/page/latest_updates/latest_updates.js       | 5 ++++-
 support/doctype/support_ticket/support_ticket.py | 7 +++++--
 2 files changed, 9 insertions(+), 3 deletions(-)

diff --git a/home/page/latest_updates/latest_updates.js b/home/page/latest_updates/latest_updates.js
index a99185cd42..dfd6c10e42 100644
--- a/home/page/latest_updates/latest_updates.js
+++ b/home/page/latest_updates/latest_updates.js
@@ -1,4 +1,7 @@
 erpnext.updates = [
+	["22nd November 2012", [
+		"Support Ticket: Compose a reply using Markdown",
+	]],
 	["21st November 2012", [
 		"Tree Report: Added missing expand / collapse buttons.",
 		"List View: Do not show restricted records, as defined in Permission Manager.",
@@ -6,7 +9,7 @@ erpnext.updates = [
 		"Customer Link Field: Show only ID in auto-suggest \
 			if ID created using Customer Name (as defined in Global Defaults)",
 		"Letter Head: Fixed bug causing cursor position to reset in Content",
-	],
+	]],
 	["20th November 2012", [
 		"Auto-suggest: Show main label in bold",
 		"Data Import Tool: Fixed #Name error faced by MS Excel users in import template",
diff --git a/support/doctype/support_ticket/support_ticket.py b/support/doctype/support_ticket/support_ticket.py
index dde4fd2c7b..39686187b6 100644
--- a/support/doctype/support_ticket/support_ticket.py
+++ b/support/doctype/support_ticket/support_ticket.py
@@ -36,16 +36,19 @@ class DocType(TransactionBase):
 		if not self.doc.new_response:
 			webnotes.msgprint("Please write something as a response", raise_exception=1)
 		
+		import markdown2
+		self.doc.new_response = markdown2.markdown(self.doc.new_response)
+		
 		subject = '[' + self.doc.name + '] ' + (self.doc.subject or 'No Subject Specified')
 		
-		response = self.doc.new_response + '\n\n[Please do not change the subject while responding.]'
+		response = self.doc.new_response + '<p>[Please do not change the subject while responding.]</p>'
 
 		# add last response to new response
 		response += self.last_response()
 
 		signature = webnotes.conn.get_value('Email Settings',None,'support_signature')
 		if signature:
-			response += '\n\n' + signature
+			response += '<p>' + signature + '</p>'
 
 		from webnotes.utils.email_lib import sendmail