Update concepts-and-terms.md

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IAGAdmin 2016-05-11 09:43:10 +08:00
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@ -145,13 +145,19 @@ A classification of Customers, usually based on market segment.
A person who could be a future source of business. A Lead may generate
Opportunities. (from: “may lead to a sale”).
> Selling > Lead
> CRM > Lead
#### Opportunity
A potential sale. (from: “opportunity for a business”).
> Selling > Opportunity
> CRM > Opportunity
#### Quotation
Customer's request to price an item or service.
> Selling > Quotation
#### Sales Order