Update concepts-and-terms.md
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@ -145,13 +145,19 @@ A classification of Customers, usually based on market segment.
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A person who could be a future source of business. A Lead may generate
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Opportunities. (from: “may lead to a sale”).
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> Selling > Lead
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> CRM > Lead
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#### Opportunity
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A potential sale. (from: “opportunity for a business”).
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> Selling > Opportunity
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> CRM > Opportunity
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#### Quotation
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Customer's request to price an item or service.
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> Selling > Quotation
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#### Sales Order
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