Merge pull request #5330 from IAGAdmin/patch-2

Update concepts-and-terms.md
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Rushabh Mehta 2016-05-11 10:54:25 +05:30
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@ -145,13 +145,19 @@ A classification of Customers, usually based on market segment.
A person who could be a future source of business. A Lead may generate
Opportunities. (from: “may lead to a sale”).
> Selling > Lead
> CRM > Lead
#### Opportunity
A potential sale. (from: “opportunity for a business”).
> Selling > Opportunity
> CRM > Opportunity
#### Quotation
Customer's request to price an item or service.
> Selling > Quotation
#### Sales Order