91 lines
2.9 KiB
JavaScript
91 lines
2.9 KiB
JavaScript
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wn.pages['support-analytics'].onload = function(wrapper) {
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wn.ui.make_app_page({
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parent: wrapper,
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title: 'Support Analytics',
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single_column: true
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});
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new erpnext.SupportAnalytics(wrapper);
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wrapper.appframe.add_home_breadcrumb()
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wrapper.appframe.add_module_breadcrumb("Support")
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wrapper.appframe.add_breadcrumb("icon-bar-chart")
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}
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erpnext.SupportAnalytics = wn.views.GridReportWithPlot.extend({
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init: function(wrapper) {
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this._super({
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title: "Support Analtyics",
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page: wrapper,
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parent: $(wrapper).find('.layout-main'),
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appframe: wrapper.appframe,
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doctypes: ["Support Ticket", "Fiscal Year"],
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});
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},
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filters: [
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{fieldtype:"Select", label: "Fiscal Year", link:"Fiscal Year",
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default_value: "Select Fiscal Year..."},
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{fieldtype:"Date", label: "From Date"},
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{fieldtype:"Label", label: "To"},
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{fieldtype:"Date", label: "To Date"},
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{fieldtype:"Select", label: "Range",
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options:["Daily", "Weekly", "Monthly", "Quarterly", "Yearly"]},
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{fieldtype:"Button", label: "Refresh", icon:"icon-refresh icon-white", cssClass:"btn-info"},
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{fieldtype:"Button", label: "Reset Filters"}
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],
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setup_columns: function() {
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var std_columns = [
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{id: "check", name: "Plot", field: "check", width: 30,
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formatter: this.check_formatter},
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{id: "status", name: "Status", field: "status", width: 100},
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];
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this.make_date_range_columns();
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this.columns = std_columns.concat(this.columns);
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},
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prepare_data: function() {
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// add Opening, Closing, Totals rows
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// if filtered by account and / or voucher
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var me = this;
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var total_tickets = {status:"All Tickets", "id": "all-tickets",
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checked:true};
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var days_to_close = {status:"Days to Close", "id":"days-to-close",
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checked:false};
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var hours_to_close = {status:"Hours to Close", "id":"hours-to-close",
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checked:false};
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$.each(wn.report_dump.data["Support Ticket"], function(i, d) {
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var dateobj = dateutil.str_to_obj(d.creation);
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var date = d.creation.split(" ")[0];
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var col = me.column_map[date];
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if(col) {
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// just count
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var day_diff = dateutil.get_diff(d.modified, d.creation);
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var hour_diff = dateutil.get_hour_diff(d.modified, d.creation);
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total_tickets[col.field] = flt(total_tickets[col.field]) + 1;
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days_to_close[col.field] = flt(days_to_close[col.field]) + day_diff;
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hours_to_close[col.field] = flt(hours_to_close[col.field]) + hour_diff;
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}
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});
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// make averages
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$.each(this.columns, function(i, col) {
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if(col.formatter==me.currency_formatter && total_tickets[col.field]) {
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days_to_close[col.field] = flt(days_to_close[col.field]) / flt(total_tickets[col.field]);
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hours_to_close[col.field] = flt(hours_to_close[col.field]) / flt(total_tickets[col.field]);
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}
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})
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this.data = [total_tickets, days_to_close, hours_to_close];
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},
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get_plot_points: function(item, col, idx) {
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return [[dateutil.str_to_obj(col.id).getTime(), item[col.field]],
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[dateutil.user_to_obj(col.name).getTime(), item[col.field]]];
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}
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});
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