added support analytics and some other minor updates
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363e177e0a
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@ -1,4 +1,8 @@
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erpnext.updates = [
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["4th January 2013", [
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"Support Analytics: Simple Tool to Plot Number Tickets and time to Closing",
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"Workflow: Added Workflow Help",
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]],
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["2nd January 2013", [
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"Permission Manager: New Design with better help and better advanced permission selection.",
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"User Properties: Better way to set User Properties (defaults).",
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@ -215,6 +215,13 @@ data_map = {
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"parent": ["Purchase Invoice", "name"],
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"item_code": ["Item", "name"]
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}
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},
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# Support
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"Support Ticket": {
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"columns": ["name","status","creation","modified"],
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"conditions": ["docstatus < 2"],
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"order_by": "creation"
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}
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}
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0
support/page/support_analytics/__init__.py
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0
support/page/support_analytics/__init__.py
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91
support/page/support_analytics/support_analytics.js
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support/page/support_analytics/support_analytics.js
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@ -0,0 +1,91 @@
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wn.pages['support-analytics'].onload = function(wrapper) {
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wn.ui.make_app_page({
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parent: wrapper,
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title: 'Support Analytics',
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single_column: true
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});
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new erpnext.SupportAnalytics(wrapper);
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wrapper.appframe.add_home_breadcrumb()
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wrapper.appframe.add_module_breadcrumb("Support")
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wrapper.appframe.add_breadcrumb("icon-bar-chart")
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}
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erpnext.SupportAnalytics = wn.views.GridReportWithPlot.extend({
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init: function(wrapper) {
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this._super({
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title: "Support Analtyics",
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page: wrapper,
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parent: $(wrapper).find('.layout-main'),
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appframe: wrapper.appframe,
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doctypes: ["Support Ticket", "Fiscal Year"],
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});
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},
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filters: [
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{fieldtype:"Select", label: "Fiscal Year", link:"Fiscal Year",
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default_value: "Select Fiscal Year..."},
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{fieldtype:"Date", label: "From Date"},
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{fieldtype:"Label", label: "To"},
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{fieldtype:"Date", label: "To Date"},
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{fieldtype:"Select", label: "Range",
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options:["Daily", "Weekly", "Monthly", "Quarterly", "Yearly"]},
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{fieldtype:"Button", label: "Refresh", icon:"icon-refresh icon-white", cssClass:"btn-info"},
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{fieldtype:"Button", label: "Reset Filters"}
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],
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setup_columns: function() {
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var std_columns = [
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{id: "check", name: "Plot", field: "check", width: 30,
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formatter: this.check_formatter},
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{id: "status", name: "Status", field: "status", width: 100},
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];
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this.make_date_range_columns();
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this.columns = std_columns.concat(this.columns);
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},
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prepare_data: function() {
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// add Opening, Closing, Totals rows
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// if filtered by account and / or voucher
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var me = this;
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var total_tickets = {status:"All Tickets", "id": "all-tickets",
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checked:true};
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var days_to_close = {status:"Days to Close", "id":"days-to-close",
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checked:false};
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var hours_to_close = {status:"Hours to Close", "id":"hours-to-close",
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checked:false};
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$.each(wn.report_dump.data["Support Ticket"], function(i, d) {
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var dateobj = dateutil.str_to_obj(d.creation);
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var date = d.creation.split(" ")[0];
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var col = me.column_map[date];
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if(col) {
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// just count
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var day_diff = dateutil.get_diff(d.modified, d.creation);
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var hour_diff = dateutil.get_hour_diff(d.modified, d.creation);
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total_tickets[col.field] = flt(total_tickets[col.field]) + 1;
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days_to_close[col.field] = flt(days_to_close[col.field]) + day_diff;
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hours_to_close[col.field] = flt(hours_to_close[col.field]) + hour_diff;
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}
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});
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// make averages
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$.each(this.columns, function(i, col) {
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if(col.formatter==me.currency_formatter && total_tickets[col.field]) {
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days_to_close[col.field] = flt(days_to_close[col.field]) / flt(total_tickets[col.field]);
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hours_to_close[col.field] = flt(hours_to_close[col.field]) / flt(total_tickets[col.field]);
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}
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})
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this.data = [total_tickets, days_to_close, hours_to_close];
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},
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get_plot_points: function(item, col, idx) {
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return [[dateutil.str_to_obj(col.id).getTime(), item[col.field]],
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[dateutil.user_to_obj(col.name).getTime(), item[col.field]]];
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}
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});
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32
support/page/support_analytics/support_analytics.txt
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32
support/page/support_analytics/support_analytics.txt
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@ -0,0 +1,32 @@
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[
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{
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"owner": "Administrator",
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"docstatus": 0,
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"creation": "2013-01-04 15:31:45",
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"modified_by": "Administrator",
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"modified": "2013-01-04 15:38:44"
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},
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{
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"name": "__common__",
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"title": "Support Analytics",
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"doctype": "Page",
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"module": "Support",
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"standard": "Yes",
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"page_name": "support-analytics"
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},
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{
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"name": "__common__",
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"parent": "support-analytics",
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"doctype": "Page Role",
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"parenttype": "Page",
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"role": "Support Team",
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"parentfield": "roles"
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},
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{
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"name": "support-analytics",
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"doctype": "Page"
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},
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{
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"doctype": "Page Role"
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}
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]
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@ -27,6 +27,17 @@
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<div style="clear: both"></div>
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<hr>
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<h4>Reports</h4>
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<div style="width: 48%; float: left;">
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<h5><a href="#support-analytics" data-role="Analytics, Support Manager">
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Support Analytics</a>
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</h5>
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<p class="help">Support Ticket trends and response.</p>
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</div>
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<div style="width: 48%; float: right;">
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</div>
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<div style="clear: both;"></div>
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<hr>
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<h4>Reports</h4>
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<div class="reports-list"></div>
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</div>
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<div class="layout-side-section">
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