githaven/docs/content/doc/help/seek-help.en-us.md

date	title	slug	weight	toc	draft	menu
2018-05-21T15:00:00+00:00	Support Options	seek-help	10	false	false	sidebar parent name weight identifier help Support Options 20 seek-help

Support Options

• Discord
• Discourse Forum

NOTE: When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:

1. Your app.ini (with any sensitive data scrubbed as necessary).

2. The Gitea logs, and any other appropriate log files for the situation.

   • When using systemd, use journalctl --lines 1000 --unit gitea to collect logs.
   • When using docker, use docker logs --tail 1000 <gitea-container> to collect logs.
   • By default, the logs are outputted to console. If you need to collect logs from files, you could copy the following config into your app.ini (remove all other [log] sections), then you can find the *.log files in Gitea's log directory (default: %(GITEA_WORK_DIR)/log).

   ; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
   [log]
   LEVEL=debug
   MODE=console,file
   ROUTER=console,file
   XORM=console,file
   ENABLE_XORM_LOG=true
   FILE_NAME=gitea.log
   [log.file.router]
   FILE_NAME=router.log
   [log.file.xorm]
   FILE_NAME=xorm.log
   

3. Any error messages you are seeing.

4. When possible, try to replicate the issue on try.gitea.io and include steps so that others can reproduce the issue.

   • This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.

5. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:

   1. Enable pprof in app.ini and restart Gitea

      [server]
      ENABLE_PPROF = true
      

   2. Trigger the bug, when Gitea gets stuck, use curl or browser to visit: http://127.0.0.1:6060/debug/pprof/goroutine?debug=1 (IP must be 127.0.0.1 and port must be 6060).

   3. If you are using Docker, please use docker exec -it <container-name> curl "http://127.0.0.1:6060/debug/pprof/goroutine?debug=1".

   4. Report the output (the stack trace doesn't contain sensitive data)

Bugs

If you found a bug, please create an issue on GitHub.

Chinese Support

Support for the Chinese language is provided at Our discourse or QQ Group 328432459.