33 lines
1.2 KiB
Python
33 lines
1.2 KiB
Python
import webnotes
|
|
|
|
def execute():
|
|
webnotes.reload_doc("core", "doctype", "docfield")
|
|
webnotes.reload_doc("support", "doctype", "support_ticket")
|
|
|
|
# customer issue resolved_by should be Profile
|
|
if webnotes.conn.sql("""select count(*) from `tabCustomer Issue`
|
|
where ifnull(resolved_by,"")!="" """)[0][0]:
|
|
webnotes.make_property_setter({
|
|
"doctype":"Customer Issue",
|
|
"fieldname": "resolved_by",
|
|
"property": "options",
|
|
"value": "Sales Person"
|
|
})
|
|
|
|
def get_communication_time(support_ticket, sort_order = 'asc'):
|
|
tmp = webnotes.conn.sql("""select creation from tabCommunication where
|
|
support_ticket=%s order by creation %s limit 1""" % ("%s", sort_order),
|
|
support_ticket)
|
|
return tmp and tmp[0][0] or None
|
|
|
|
# update in support ticket
|
|
webnotes.conn.auto_commit_on_many_writes = True
|
|
for st in webnotes.conn.sql("""select name, modified, status from
|
|
`tabSupport Ticket`""", as_dict=1):
|
|
|
|
webnotes.conn.sql("""update `tabSupport Ticket` set first_responded_on=%s where
|
|
name=%s""", (get_communication_time(st.name) or st.modified, st.name))
|
|
if st.status=="Closed":
|
|
webnotes.conn.sql("""update `tabSupport Ticket` set resolution_date=%s where
|
|
name=%s""", (get_communication_time(st.name, 'desc') or st.modified, st.name))
|