37 lines
1.1 KiB
Python
37 lines
1.1 KiB
Python
# Copyright (c) 2013, Web Notes Technologies Pvt. Ltd. and Contributors
|
|
# License: GNU General Public License v3. See license.txt
|
|
|
|
from __future__ import unicode_literals
|
|
import webnotes
|
|
from webnotes import _
|
|
from webnotes.utils import today
|
|
|
|
no_cache = True
|
|
|
|
def get_context():
|
|
bean = webnotes.bean("Support Ticket", webnotes.form_dict.name)
|
|
if bean.doc.raised_by != webnotes.session.user:
|
|
return {
|
|
"doc": {"name": "Not Allowed"}
|
|
}
|
|
else:
|
|
return {
|
|
"doc": bean.doc,
|
|
"doclist": bean.doclist,
|
|
"webnotes": webnotes,
|
|
"utils": webnotes.utils
|
|
}
|
|
|
|
@webnotes.whitelist()
|
|
def add_reply(ticket, message):
|
|
if not message:
|
|
raise webnotes.throw(_("Please write something"))
|
|
|
|
bean = webnotes.bean("Support Ticket", ticket)
|
|
if bean.doc.raised_by != webnotes.session.user:
|
|
raise webnotes.throw(_("You are not allowed to reply to this ticket."), webnotes.PermissionError)
|
|
|
|
from webnotes.core.doctype.communication.communication import make
|
|
make(content=message, sender=bean.doc.raised_by, subject = bean.doc.subject,
|
|
doctype="Support Ticket", name=bean.doc.name,
|
|
date=today()) |