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brotherton-erpnext/erpnext/docs/current/models/support/issue.html
Umair Sayyed 8eaf5eee74 [docs] Added videos
2015-12-10 17:58:12 +05:30

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<!-- title: Issue -->
<div class="dev-header">
<a class="btn btn-default btn-sm" disabled style="margin-bottom: 10px;">
Version 6.x.x</a>
<a class="btn btn-default btn-sm" href="https://github.com/frappe/erpnext/tree/develop/erpnext/support/doctype/issue"
target="_blank" style="margin-left: 10px; margin-bottom: 10px;"><i class="octicon octicon-mark-github"></i> Source</a>
</div>
<p><b>Table Name:</b> <code>tabIssue</code></p>
<h3>Fields</h3>
<table class="table table-bordered">
<thead>
<tr>
<th style="width: 5%">Sr</th>
<th style="width: 25%">Fieldname</th>
<th style="width: 20%">Type</th>
<th style="width: 25%">Label</th>
<th style="width: 25%">Options</th>
</tr>
</thead>
<tbody>
<tr class="info">
<td>1</td>
<td ><code>subject_section</code></td>
<td >
Section Break</td>
<td >
Subject
</td>
<td>
<pre>icon-flag</pre>
</td>
</tr>
<tr >
<td>2</td>
<td ><code>naming_series</code></td>
<td >
Select</td>
<td >
Series
</td>
<td>
<pre>ISS-</pre>
</td>
</tr>
<tr >
<td>3</td>
<td class="danger" title="Mandatory"><code>subject</code></td>
<td >
Data</td>
<td >
Subject
</td>
<td></td>
</tr>
<tr >
<td>4</td>
<td ><code>cb00</code></td>
<td class="info">
Column Break</td>
<td >
</td>
<td></td>
</tr>
<tr >
<td>5</td>
<td ><code>status</code></td>
<td >
Select</td>
<td >
Status
</td>
<td>
<pre>Open
Replied
Hold
Closed</pre>
</td>
</tr>
<tr >
<td>6</td>
<td ><code>raised_by</code></td>
<td >
Data</td>
<td >
Raised By (Email)
</td>
<td>
<pre>Email</pre>
</td>
</tr>
<tr >
<td>7</td>
<td ><code>fold</code></td>
<td >
Fold</td>
<td >
</td>
<td></td>
</tr>
<tr class="info">
<td>8</td>
<td ><code>section_break_7</code></td>
<td >
Section Break</td>
<td >
</td>
<td></td>
</tr>
<tr >
<td>9</td>
<td ><code>description</code></td>
<td >
Text</td>
<td >
Description
</td>
<td></td>
</tr>
<tr >
<td>10</td>
<td ><code>column_break_9</code></td>
<td class="info">
Column Break</td>
<td >
</td>
<td></td>
</tr>
<tr >
<td>11</td>
<td ><code>resolution_date</code></td>
<td >
Datetime</td>
<td >
Resolution Date
</td>
<td></td>
</tr>
<tr >
<td>12</td>
<td ><code>first_responded_on</code></td>
<td >
Datetime</td>
<td >
First Responded On
</td>
<td></td>
</tr>
<tr class="info">
<td>13</td>
<td ><code>additional_info</code></td>
<td >
Section Break</td>
<td >
</td>
<td>
<pre>icon-pushpin</pre>
</td>
</tr>
<tr >
<td>14</td>
<td ><code>lead</code></td>
<td >
Link</td>
<td >
Lead
</td>
<td>
<a href="https://frappe.github.io/erpnext/current/models/crm/lead">Lead</a>
</td>
</tr>
<tr >
<td>15</td>
<td ><code>contact</code></td>
<td >
Link</td>
<td >
Contact
</td>
<td>
<a href="https://frappe.github.io/erpnext/current/models/utilities/contact">Contact</a>
</td>
</tr>
<tr >
<td>16</td>
<td ><code>column_break_16</code></td>
<td class="info">
Column Break</td>
<td >
</td>
<td></td>
</tr>
<tr >
<td>17</td>
<td ><code>customer</code></td>
<td >
Link</td>
<td >
Customer
</td>
<td>
<a href="https://frappe.github.io/erpnext/current/models/selling/customer">Customer</a>
</td>
</tr>
<tr >
<td>18</td>
<td ><code>customer_name</code></td>
<td >
Data</td>
<td >
Customer Name
</td>
<td></td>
</tr>
<tr class="info">
<td>19</td>
<td ><code>section_break_19</code></td>
<td >
Section Break</td>
<td >
</td>
<td></td>
</tr>
<tr >
<td>20</td>
<td ><code>resolution_details</code></td>
<td >
Small Text</td>
<td >
Resolution Details
</td>
<td></td>
</tr>
<tr >
<td>21</td>
<td ><code>column_break1</code></td>
<td class="info">
Column Break</td>
<td >
</td>
<td></td>
</tr>
<tr >
<td>22</td>
<td ><code>opening_date</code></td>
<td >
Date</td>
<td >
Opening Date
</td>
<td></td>
</tr>
<tr >
<td>23</td>
<td ><code>opening_time</code></td>
<td >
Time</td>
<td >
Opening Time
</td>
<td></td>
</tr>
<tr >
<td>24</td>
<td ><code>company</code></td>
<td >
Link</td>
<td >
Company
</td>
<td>
<a href="https://frappe.github.io/erpnext/current/models/setup/company">Company</a>
</td>
</tr>
<tr >
<td>25</td>
<td ><code>content_type</code></td>
<td >
Data</td>
<td class="text-muted" title="Hidden">
Content Type
</td>
<td></td>
</tr>
<tr >
<td>26</td>
<td ><code>attachment</code></td>
<td >
Attach</td>
<td class="text-muted" title="Hidden">
Attachment
</td>
<td></td>
</tr>
</tbody>
</table>
<hr>
<h3>Controller</h3>
<h4>erpnext.support.doctype.issue.issue</h4>
<h3 style="font-weight: normal;">Class <b>Issue</b></h3>
<p style="padding-left: 30px;"><i>Inherits from frappe.model.document.Document</i></h4>
<div class="docs-attr-desc"><p></p>
</div>
<div style="padding-left: 30px;">
<p class="docs-attr-name">
<a name="get_feed" href="#get_feed" class="text-muted small">
<i class="icon-link small" style="color: #ccc;"></i></a>
<b>get_feed</b>
<i class="text-muted">(self)</i>
</p>
<div class="docs-attr-desc"><p><span class="text-muted">No docs</span></p>
</div>
<br>
<p class="docs-attr-name">
<a name="set_lead_contact" href="#set_lead_contact" class="text-muted small">
<i class="icon-link small" style="color: #ccc;"></i></a>
<b>set_lead_contact</b>
<i class="text-muted">(self, email_id)</i>
</p>
<div class="docs-attr-desc"><p><span class="text-muted">No docs</span></p>
</div>
<br>
<p class="docs-attr-name">
<a name="update_status" href="#update_status" class="text-muted small">
<i class="icon-link small" style="color: #ccc;"></i></a>
<b>update_status</b>
<i class="text-muted">(self)</i>
</p>
<div class="docs-attr-desc"><p><span class="text-muted">No docs</span></p>
</div>
<br>
<p class="docs-attr-name">
<a name="validate" href="#validate" class="text-muted small">
<i class="icon-link small" style="color: #ccc;"></i></a>
<b>validate</b>
<i class="text-muted">(self)</i>
</p>
<div class="docs-attr-desc"><p><span class="text-muted">No docs</span></p>
</div>
<br>
</div>
<hr>
<p class="docs-attr-name">
<a name="erpnext.support.doctype.issue.issue.auto_close_tickets" href="#erpnext.support.doctype.issue.issue.auto_close_tickets" class="text-muted small">
<i class="icon-link small" style="color: #ccc;"></i></a>
erpnext.support.doctype.issue.issue.<b>auto_close_tickets</b>
<i class="text-muted">()</i>
</p>
<div class="docs-attr-desc"><p><span class="text-muted">No docs</span></p>
</div>
<br>
<p class="docs-attr-name">
<a name="erpnext.support.doctype.issue.issue.get_issue_list" href="#erpnext.support.doctype.issue.issue.get_issue_list" class="text-muted small">
<i class="icon-link small" style="color: #ccc;"></i></a>
erpnext.support.doctype.issue.issue.<b>get_issue_list</b>
<i class="text-muted">(doctype, txt, filters, limit_start, limit_page_length=20)</i>
</p>
<div class="docs-attr-desc"><p><span class="text-muted">No docs</span></p>
</div>
<br>
<p class="docs-attr-name">
<a name="erpnext.support.doctype.issue.issue.get_list_context" href="#erpnext.support.doctype.issue.issue.get_list_context" class="text-muted small">
<i class="icon-link small" style="color: #ccc;"></i></a>
erpnext.support.doctype.issue.issue.<b>get_list_context</b>
<i class="text-muted">(context=None)</i>
</p>
<div class="docs-attr-desc"><p><span class="text-muted">No docs</span></p>
</div>
<br>
<p class="docs-attr-name">
<a name="erpnext.support.doctype.issue.issue.has_website_permission" href="#erpnext.support.doctype.issue.issue.has_website_permission" class="text-muted small">
<i class="icon-link small" style="color: #ccc;"></i></a>
erpnext.support.doctype.issue.issue.<b>has_website_permission</b>
<i class="text-muted">(doc, ptype, user, verbose=False)</i>
</p>
<div class="docs-attr-desc"><p><span class="text-muted">No docs</span></p>
</div>
<br>
<p><span class="label label-info">Public API</span>
<br><code>/api/method/erpnext.support.doctype.issue.issue.set_multiple_status</code>
</p>
<p class="docs-attr-name">
<a name="erpnext.support.doctype.issue.issue.set_multiple_status" href="#erpnext.support.doctype.issue.issue.set_multiple_status" class="text-muted small">
<i class="icon-link small" style="color: #ccc;"></i></a>
erpnext.support.doctype.issue.issue.<b>set_multiple_status</b>
<i class="text-muted">(names, status)</i>
</p>
<div class="docs-attr-desc"><p><span class="text-muted">No docs</span></p>
</div>
<br>
<p><span class="label label-info">Public API</span>
<br><code>/api/method/erpnext.support.doctype.issue.issue.set_status</code>
</p>
<p class="docs-attr-name">
<a name="erpnext.support.doctype.issue.issue.set_status" href="#erpnext.support.doctype.issue.issue.set_status" class="text-muted small">
<i class="icon-link small" style="color: #ccc;"></i></a>
erpnext.support.doctype.issue.issue.<b>set_status</b>
<i class="text-muted">(name, status)</i>
</p>
<div class="docs-attr-desc"><p><span class="text-muted">No docs</span></p>
</div>
<br>
<!-- autodoc -->
<!-- jinja -->
<!-- static -->
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