42 lines
1.0 KiB
Python
42 lines
1.0 KiB
Python
# Copyright (c) 2015, Frappe Technologies Pvt. Ltd. and Contributors
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# License: GNU General Public License v3. See license.txt
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from __future__ import unicode_literals
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import frappe
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from frappe import _
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from frappe.utils import today
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no_cache = 1
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no_sitemap = 1
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def get_context(context):
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doc = frappe.get_doc("Issue", frappe.form_dict.name)
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if doc.raised_by == frappe.session.user:
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ticket_context = {
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"title": doc.name,
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"doc": doc
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}
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else:
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ticket_context = {"title": "Not Allowed", "doc": {}}
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return ticket_context
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@frappe.whitelist()
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def add_reply(ticket, message):
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if not message:
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raise frappe.throw(_("Please write something"))
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doc = frappe.get_doc("Issue", ticket)
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if doc.raised_by != frappe.session.user:
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raise frappe.throw(_("You are not allowed to reply to this ticket."), frappe.PermissionError)
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comm = frappe.get_doc({
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"doctype":"Communication",
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"subject": doc.subject,
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"content": message,
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"sender": doc.raised_by,
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"sent_or_received": "Received"
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})
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comm.insert(ignore_permissions=True)
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