33 lines
1.1 KiB
Python
33 lines
1.1 KiB
Python
from __future__ import unicode_literals
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import frappe
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from frappe.core.doctype.communication.communication import set_avg_response_time
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from erpnext.support.doctype.issue.issue import set_resolution_time, set_user_resolution_time
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def execute():
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if frappe.db.exists('DocType', 'Issue'):
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frappe.reload_doctype('Issue')
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count = 0
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for parent in frappe.get_all('Issue', order_by='creation desc'):
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parent_doc = frappe.get_doc('Issue', parent.name)
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communication = frappe.get_all('Communication', filters={
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'reference_doctype': 'Issue',
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'reference_name': parent.name,
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'communication_medium': 'Email',
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'sent_or_received': 'Sent'
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}, order_by = 'creation asc', limit=1)
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if communication:
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communication_doc = frappe.get_doc('Communication', communication[0].name)
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set_avg_response_time(parent_doc, communication_doc)
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if parent_doc.status in ['Closed', 'Resolved']:
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set_resolution_time(parent_doc)
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set_user_resolution_time(parent_doc)
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# commit after every 100 records
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count += 1
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if count % 100 == 0:
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frappe.db.commit() |