f3e5213190
* init SLA * Added more inputs to the forms * set priority of issue * Removed UOM in favor of hours for tracking * updated js to autofill values * Removed unwanted fields * timer functionality * code refactor * parenthesis fix * fixed typo * added new fields * Updated fields * Updated fields for issue doctype * Updated fields for issue doctype * changed doctype structure * added new fields to issue * code refactor * new function to set criticality level * changed dropdown options * set timer for sla * calculation of resolution and response time * stopwatch counter * dashboard changes * renamed sla to support contract * countdown timer section * issue doctype changes * removed unwanted imports * fixed wrong response time and resolution time * update response and resolution time * calculate time to respond and resolve * feature enhancements * probable scheduling bug fix * fixed scheduling issue support sent out of support time * removed issue criticality link from support * Changed day order * skip date validation when support contract is default * removed mandatory field * fix scheduling conditions for now * code refactor * removed duplicate doctypes * fixed day inserted twice in service level * check to not add another default contract * default support contracts * removed commented code * removed unused imports * fix sla for non-listed days * reduced redundant code and optimized it and starting unit tests * added condition check to compute days correctly * renamed doc as per guidelines and added conditions for scheduling * removed per day support timings * added response and resolution time to support contract * scheduling based on hours kinda fix * set sla before_update and finally fixed time scheduling out of support time * DocType Issue removed test_records and rewrote test cases * test cases and codacy fixes * Doctype SLA instead of Support Contract to avoid confusion with Contract * fixed tests failing due to change in options for time period * change naming to Prompt * remove unknown doctype from help_desk * revert unwanted changes to default * refactor get_list for fetching service_level_agreement * change datatypes * fix tests * refactored tests * remove unused imports * code and comments refactor for better understandability * removed and renamed doctype to service days and minor fixes * Refactor test cases for response and resolution time for issue * add validation to check if response time < resolution time * minor fix for checking if current day is start day * calculate time in js rather than python * fix: parenthesis fixing customer dashboard * json changes to rename sections * refactor: alignment * refactor: beautify code * fix: use frm api to get the element * fix: replace '__' with '_' * refactor: remove pointless test |
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| web_form | ||
| __init__.py | ||
| README.md | ||
Customer Support / After sales service / Maintenance Module.