94 lines
3.4 KiB
Python
94 lines
3.4 KiB
Python
# Copyright (c) 2018, Frappe and Contributors
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# License: GNU General Public License v3. See license.txt
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import frappe
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def execute():
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# add holiday list and employee group fields in SLA
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# change response and resolution time in priorities child table
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if frappe.db.exists('DocType', 'Service Level Agreement'):
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sla_details = frappe.db.get_all('Service Level Agreement', fields=['name', 'service_level'])
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priorities = frappe.db.get_all('Service Level Priority', fields=['*'], filters={
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'parenttype': ('in', ['Service Level Agreement', 'Service Level'])
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})
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frappe.reload_doc('support', 'doctype', 'service_level_agreement')
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frappe.reload_doc('support', 'doctype', 'pause_sla_on_status')
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frappe.reload_doc('support', 'doctype', 'service_level_priority')
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frappe.reload_doc('support', 'doctype', 'service_day')
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for entry in sla_details:
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values = frappe.db.get_value('Service Level', entry.service_level, ['holiday_list', 'employee_group'])
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if values:
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holiday_list = values[0]
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employee_group = values[1]
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frappe.db.set_value('Service Level Agreement', entry.name, {
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'holiday_list': holiday_list,
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'employee_group': employee_group
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})
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priority_dict = {}
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for priority in priorities:
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if priority.parenttype == 'Service Level Agreement':
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response_time = convert_to_seconds(priority.response_time, priority.response_time_period)
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resolution_time = convert_to_seconds(priority.resolution_time, priority.resolution_time_period)
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frappe.db.set_value('Service Level Priority', priority.name, {
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'response_time': response_time,
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'resolution_time': resolution_time
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})
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if priority.parenttype == 'Service Level':
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if not priority.parent in priority_dict:
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priority_dict[priority.parent] = []
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priority_dict[priority.parent].append(priority)
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# copy Service Levels to Service Level Agreements
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sl = [entry.service_level for entry in sla_details]
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if frappe.db.exists('DocType', 'Service Level'):
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service_levels = frappe.db.get_all('Service Level', filters={'service_level': ('not in', sl)}, fields=['*'])
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for entry in service_levels:
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sla = frappe.new_doc('Service Level Agreement')
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sla.service_level = entry.service_level
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sla.holiday_list = entry.holiday_list
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sla.employee_group = entry.employee_group
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sla.flags.ignore_validate = True
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sla = sla.insert(ignore_mandatory=True)
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frappe.db.sql("""
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UPDATE
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`tabService Day`
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SET
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parent = %(new_parent)s , parentfield = 'support_and_resolution', parenttype = 'Service Level Agreement'
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WHERE
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parent = %(old_parent)s
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""", {'new_parent': sla.name, 'old_parent': entry.name}, as_dict = 1)
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priority_list = priority_dict.get(entry.name)
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if priority_list:
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sla = frappe.get_doc('Service Level Agreement', sla.name)
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for priority in priority_list:
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row = sla.append('priorities', {
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'priority': priority.priority,
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'default_priority': priority.default_priority,
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'response_time': convert_to_seconds(priority.response_time, priority.response_time_period),
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'resolution_time': convert_to_seconds(priority.resolution_time, priority.resolution_time_period)
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})
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row.db_update()
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sla.db_update()
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frappe.delete_doc_if_exists('DocType', 'Service Level')
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def convert_to_seconds(value, unit):
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seconds = 0
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if unit == "Hour":
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seconds = value * 3600
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if unit == "Day":
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seconds = value * 3600 * 24
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if unit == "Week":
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seconds = value * 3600 * 24 * 7
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return seconds
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