# Maintenance Visit

A Maintenance Visit is a record of a visit made by an engineer to a
Customer’s premise usually against a Customer Issue. You can create a new
Maintenance Visit from:

> Support > Maintenance Visit > New Maintenance Visit

<img class="screenshot" alt="Maintenance Visit" src="{{docs_base_url}}/assets/img/support/maintenance-visit.png">

The Maintenance Visit contains information about the:

  * Customer.
  * The Items that were inspected / maintenance activity was carried out on.
  * Details of actions taken.
  * The person who carried out the actions.
  * Feedback from the Customer.

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