Shiloh/brotherton-erpnext
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703 Commits

Author SHA1 Message Date
Saqib
f6d5534627
fix: set resolution by only if not on hold (#28995) 2021-12-22 19:05:18 +05:30
Saqib Ansari
0add80b02f fix: failing tests 2021-12-14 20:24:29 +05:30
Saqib Ansari
c5fcbeff7a fix: reset_expected_response_and_resolution on hold 2021-12-14 18:45:27 +05:30
Saqib Ansari
2f7d8ac29e fix: indentation 2021-12-06 19:19:34 +05:30
Saqib Ansari
3446f7545f fix: remove 'ongoing' status from issue summary report 2021-12-06 19:17:38 +05:30
Saqib Ansari
91aa78707c fix: remove missed 'ongoing' references 2021-12-06 19:13:31 +05:30
Saqib Ansari
1a76b3801a fix: test 2021-12-06 17:06:20 +05:30
Saqib Ansari
32c81818f6 fix: transalations 2021-12-06 15:38:01 +05:30
Saqib Ansari
812572d250 feat: record assignment on first response failure 2021-12-06 14:46:51 +05:30
Saqib Ansari
c1d8877a83 refactor: handle special cases on communication creation 2021-12-06 14:34:59 +05:30
Saqib Ansari
defa01edac fix: undo removing of resolution_time fields 2021-12-03 16:22:10 +05:30
Saqib Ansari
1e550d3e46 fix: failing tests 2021-12-03 11:36:53 +05:30
Saqib Ansari
6736a89b4e fix: failing tests 2021-12-02 15:54:02 +05:30
Saqib Ansari
a1cedc3ea0 fix: failing tests 2021-12-02 14:48:24 +05:30
Saqib Ansari
6f67bbca69 refactor(SLA): remove response_by_variance & resolution_by_variance 2021-12-02 13:39:05 +05:30
Saqib Ansari
79f8159ab9 test: issue closing after being on hold 2021-11-27 17:14:58 +05:30
Saqib Ansari
267cc35850 fix: failing tests 2021-11-27 16:47:45 +05:30
Saqib Ansari
214d0e367f fix: remove leading whitespace 2021-11-26 20:20:38 +05:30
Saqib Ansari
a8c75b6862 refactor: application of SLA and its metrics 2021-11-26 20:16:21 +05:30
Saqib Ansari
210f593a49 refactor: SLA form fields 2021-11-26 15:49:17 +05:30
Saqib Ansari
c46c8dd6c5 feat: do not change variance if response or resolution is set 2021-11-24 19:23:31 +05:30
Saqib Ansari
1f060c0b0a feat: find SLA based on customer group's ancestors 2021-11-24 14:00:18 +05:30
Saqib Ansari
9047e2b9dd refactor: do not set default priority in isssues 2021-11-24 13:52:20 +05:30
Wolfram Schmidt
6907ad8adb
fix: add Email option to contact email field (#28296) 
* Update warranty_claim.json

Added the Email in option field of Contact Email so you are able to create a notification mapping to this field as reciever.

* Update warranty_claim.json
 2021-11-09 17:32:57 +05:30
Ankush Menat
8fe5feb6a4 chore: remove all six compat code 2021-11-05 11:16:29 +05:30
Ankush Menat
6098e92ba9 chore: remove utf-8 compat code 2021-11-05 11:16:29 +05:30
Ankush Menat
4437eb0c4b
fix: remove bad description (#27963) 2021-10-14 20:03:37 +05:30
Shariq Ansari
790c1cda6f
fix: Removing unused fields from workspace JSON files #27612 
fix: Removing unused fields from workspace JSON files
 2021-10-13 16:18:20 +05:30
Ganga Manoj
ad03eb25df
fix: Only calculate first_respone_time if SLA is set (#27789) 
Co-authored-by: Afshan <33727827+AfshanKhan@users.noreply.github.com>
 2021-10-05 12:26:59 +05:30
Saqib Ansari
7ac02de613 fix: sync_jobs fails 2021-10-02 11:34:47 +05:30
Ganga Manoj
64fcd1a092
fix: make datetime objects readable (#27301) 
* fix: Make datetime objects readable

* fix: Remove unused imports
 2021-09-03 12:54:47 +05:30
Chillar Anand
915b34391c
chore: Clean up imports (#27302) 
* chore: Added isort to pre-commit config

* chore: Sort imports with isort

* chore: Clean up imports with pycln

* chore: Sort imports with isort

* chore: Fix import issues

* chore: Clean up sider issues

* chore: Remove import errors from flake8 ignore list

* chore: Clean up lint issues
 2021-09-02 16:44:59 +05:30
Ankush Menat
7d9819f352
fix: remove duplicate imports 2021-09-01 15:33:35 +05:30
Ankush Menat
ae55eab599
chore: remove deprecated and empty QUnit tests (#27179) 
* chore: remove deprecated and empty QUnit tests

* ci: fix UI test config

Testing library was added on Frappe, in order to reuse command testing
library has to be installed during setup process.
 2021-08-26 20:43:06 +05:30
Saqib
ec258551bf
fix: flaky test for SLA (#27051) 2021-08-20 19:09:31 +05:30
Ankush Menat
4551d7d602
chore: mass trailing whitespace and EOF fixes 2021-08-19 13:43:28 +05:30
Saqib
cab49254fc
fix: failing tests in issue doctype (#26998) 2021-08-18 14:53:32 +05:30
Saqib
fbc163cea6
feat: dynamic conditions for applying SLA (#26662) 2021-08-18 11:53:26 +05:30
Saqib
3c525e1136
fix(sla): 'doctype' is not defined (#26982) 2021-08-17 14:22:47 +05:30
Rohit Waghchaure
fbb328b84a chore: added missing fieldname 2021-08-17 13:07:03 +05:30
Rohit Waghchaure
eb1e3181a4 fix: conflicts while merging brnach version-13 to develop 2021-08-17 10:53:19 +05:30
Shariq Ansari
b32c2fa561
fix: updated erpnext wspace json files (#26380) 
* fix: updated erpnext wspace json files

* fix: updated wspace json files

* fix: updated wspace json files

* fix: removed padding code from  wspace json files

* fix: Updated restrict_to_domain in wspace json

Co-authored-by: Suraj Shetty <13928957+surajshetty3416@users.noreply.github.com>
 2021-08-13 12:19:16 +05:30
Saqib
5719198576
feat: dynamic conditions for applying SLA (#26806) 2021-08-10 13:56:48 +05:30
Subin Tom
2ab62a4484
fix: Missing method reset_issue_metrics added back to Issue doctype (#26574) 2021-08-10 11:43:59 +05:30
Subin Tom
8db0f07115
fix: Missing method reset_issue_metrics added back to Issue doctype (#26573) 2021-08-10 11:43:43 +05:30
Ankush
5e428f0447
perf(cache): fix active SLA doctype caching (#26861) 
If no SLA is configured then this query runs on EVERY `validate` call.

Root cause: if not active SLA doctypes exist then `not []` evalutes to
true and causes query to run again.
 2021-08-09 22:15:49 +05:30
Ganga Manoj
f4fc1384a5
fix(Issue): Calculate first_response_time based on working hours (#25991) 2021-07-14 11:43:10 +05:30
Saqib
0683337f14
fix: incorrect response by variance & resolution by variance (#26173) 2021-07-12 20:21:07 +05:30
Rucha Mahabal
091f41e986 fix: yet another fix for flaky SLA Test 2021-07-08 14:57:54 +05:30
Rucha Mahabal
f67c95d32f fix: flaky SLA test 2021-07-06 13:27:48 +05:30