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719 Commits

Author SHA1 Message Date
Saqib
ec258551bf
fix: flaky test for SLA (#27051) 2021-08-20 19:09:31 +05:30
Ankush Menat
4551d7d602
chore: mass trailing whitespace and EOF fixes 2021-08-19 13:43:28 +05:30
Saqib
cab49254fc
fix: failing tests in issue doctype (#26998) 2021-08-18 14:53:32 +05:30
Saqib
fbc163cea6
feat: dynamic conditions for applying SLA (#26662) 2021-08-18 11:53:26 +05:30
Saqib
3c525e1136
fix(sla): 'doctype' is not defined (#26982) 2021-08-17 14:22:47 +05:30
Rohit Waghchaure
fbb328b84a chore: added missing fieldname 2021-08-17 13:07:03 +05:30
Rohit Waghchaure
eb1e3181a4 fix: conflicts while merging brnach version-13 to develop 2021-08-17 10:53:19 +05:30
Shariq Ansari
b32c2fa561
fix: updated erpnext wspace json files (#26380) 
* fix: updated erpnext wspace json files

* fix: updated wspace json files

* fix: updated wspace json files

* fix: removed padding code from  wspace json files

* fix: Updated restrict_to_domain in wspace json

Co-authored-by: Suraj Shetty <13928957+surajshetty3416@users.noreply.github.com>
 2021-08-13 12:19:16 +05:30
Saqib
5719198576
feat: dynamic conditions for applying SLA (#26806) 2021-08-10 13:56:48 +05:30
Subin Tom
2ab62a4484
fix: Missing method reset_issue_metrics added back to Issue doctype (#26574) 2021-08-10 11:43:59 +05:30
Subin Tom
8db0f07115
fix: Missing method reset_issue_metrics added back to Issue doctype (#26573) 2021-08-10 11:43:43 +05:30
Ankush
5e428f0447
perf(cache): fix active SLA doctype caching (#26861) 
If no SLA is configured then this query runs on EVERY `validate` call.

Root cause: if not active SLA doctypes exist then `not []` evalutes to
true and causes query to run again.
 2021-08-09 22:15:49 +05:30
Ganga Manoj
f4fc1384a5
fix(Issue): Calculate first_response_time based on working hours (#25991) 2021-07-14 11:43:10 +05:30
Saqib
0683337f14
fix: incorrect response by variance & resolution by variance (#26173) 2021-07-12 20:21:07 +05:30
Rucha Mahabal
091f41e986 fix: yet another fix for flaky SLA Test 2021-07-08 14:57:54 +05:30
Rucha Mahabal
f67c95d32f fix: flaky SLA test 2021-07-06 13:27:48 +05:30
Ankush
8ebf32e18f
fix: undo changes to issue.py (#26291) 
The fix ported from v13 to develop is not valid because of the new generic SLA feature.
Hard resetting the file to the previous version.
ec25d5938b
 2021-07-02 11:09:19 +05:30
Nabin Hait
fa006402b8 fix: merge conflict 2021-07-01 12:47:28 +05:30
Rucha Mahabal
a9b5dc6030
fix: chart not visible for First Response Time reports (#26032) (#26185) 2021-06-24 11:53:28 +05:30
Rucha Mahabal
7dbb032468
fix: chart not visible for First Response Time reports (#26032) 2021-06-24 10:41:56 +05:30
Ganga Manoj
3d8f82459b
fix(Issue): reset response_by and resolution_by if SLA is removed (#25997) 2021-06-18 11:42:28 +05:30
Nabin Hait
0950481253 fix: merge conflict 2021-06-15 20:18:06 +05:30
Himanshu
ec25d5938b
feat(SLA): Apply SLA to any document (#22449) 2021-06-14 19:05:52 +05:30
Ankush Menat
9891780f5a
perf(minor): remove unnecessary comprehensions (port #25645) 2021-06-11 18:40:22 +05:30
Ankush Menat
a9c84f749a
perf(minor): remove unnecessary comprehensions (#25645) 2021-06-11 16:00:48 +05:30
Anuja P
db5217e48e fix: renaming hold to on hold 2021-05-26 11:09:48 +05:30
Anuja P
3efd411ddb fix: Hold status is added in the report 2021-05-25 16:24:01 +05:30
Suraj Shetty
540c82712a
Merge pull request #25803 from surajshetty3416/fix-extend-cscript 2021-05-23 13:39:09 +05:30
Suraj Shetty
81d49e9c71 fix: Use extend_cscript function to properly extend class methods to cscript 2021-05-21 17:03:09 +05:30
Deepesh Garg
6a1e31c633 fix: Check if user can rread before querying Support Settings 2021-05-20 23:16:22 +05:30
Suraj Shetty
a83d2aacd9
Merge branch 'develop' into esbuild 2021-05-18 14:48:28 +05:30
Suraj Shetty
ec6b652cd4 refactor: Rename assertEquals to assertEqual to avoid deprecation warnings 2021-05-10 09:18:25 +05:30
Ankush Menat
90e671905a
chore: replace assertEquals with alias assertEqual (#25613) 
* chore: replace assertEquals with alias assertEqual

assertEquals has been deprecated.

ref: https://docs.python.org/3/library/unittest.html#deprecated-aliases

* chore: sider fixes
 2021-05-07 20:28:51 +05:30
Faris Ansari
69eb6d476e Merge remote-tracking branch 'upstream/develop' into esbuild 2021-05-07 15:21:33 +05:30
Faris Ansari
1fe891b287 refactor: Replace Class.extend with native class 2021-04-23 08:04:00 +05:30
Deepesh Garg
c05f4ee1aa
Merge pull request #25082 from AfshanKhan/add-blank-for-status-issue-reports 
fix: added blank option for status in report related to issue
 2021-04-13 14:59:01 +05:30
Rushabh Mehta
65f25c27b3 fix(minor): fix dynamically changing grid properties 2021-04-13 11:58:16 +05:30
Deepesh Garg
8a01dbe8e1
Merge pull request #25261 from ankush/issue_status_banner_fix 
fix: condition for SLA status banner
 2021-04-10 17:56:51 +05:30
Ankush Menat
5451bbf7d2
fix: condition for SLA status banner 
If the document is NOT in the closed state and fulfilled then there
won't be any banner. This bug was introduced while fixing a bug related
to buttons, so separated out code for showing buttons and showing
banners.
 2021-04-09 17:19:02 +05:30
Saqib Ansari
e7813b69c4 fix: condition for setting agreement status 2021-04-09 11:46:16 +05:30
Afshan
b07de03ddb fix: added blank option for status in report related to issue 2021-03-31 13:39:04 +05:30
Walstan Baptista
d6360755b9
chore: frappe.whitelist for doc methods (#25068) 
* chore: frappe.whitelist for doc methods

* fix: incorrect spelling

* fix: sider issue

Co-authored-by: Sagar Vora <sagar@resilient.tech>
 2021-03-31 12:30:32 +05:30
Anuja P
2c8a38d9fa fix: report issue summary fix for zero issues 2021-03-18 10:36:46 +05:30
Sagar Vora
bce904cf97
test: fix Employee Not Found errors (#24906) 2021-03-17 10:03:30 +05:30
pateljannat
1e2772d389 fix: custom buttons in issue 2021-02-23 17:55:51 +05:30
Nabin Hait
7177579051
fix: Dependant sle logic fixes (#24489) 
* fix: Dependant sle logic fixes

* fix: negative qty validation

* fix: Travis fixes
 2021-02-02 22:03:07 +05:30
Suraj Shetty
0a8939e1c1 Merge branch 'develop' of https://github.com/frappe/erpnext into rebrand-ui 2021-01-29 08:56:22 +05:30
Rucha Mahabal
ee28328006
fix(travis): Issue Analytics Report Test (#24453) 2021-01-23 13:26:24 +05:30
Rucha Mahabal
6058ea88e8
fix: SLA not applied automatically when priority is missing (#24447) 2021-01-22 13:35:08 +05:30
Suraj Shetty
5f52f8d473 fix: Temporarily comment out help article link in issue timeline 2021-01-21 16:50:47 +05:30
Suraj Shetty
bbc6bfd3c3 Merge branch 'develop' of https://github.com/frappe/erpnext into rebrand-ui 2021-01-19 09:34:06 +05:30
Suraj Shetty
e560d7428e fix: Update split issue & help article 2021-01-18 16:43:22 +05:30
Rucha Mahabal
ea19434af4
feat: Issue Analytics Script Report (#23604) 
* feat: Issue Analytics Report

* feat: add more filters, code clean-up

* fix: add report link to desk page

* test: Issue Analytics Report

* fix: sider issues

* fix: test

* debug: travis

* debug: travis

* fix: travis

* fix: travis

Co-authored-by: Marica <maricadsouza221197@gmail.com>
Co-authored-by: Nabin Hait <nabinhait@gmail.com>
 2021-01-18 13:53:52 +05:30
Rucha Mahabal
ef5f0c0461
feat: Issue Summary Script Report (#23603) 
* feat: Issue Summary Report

* feat: Add Issue Metrics to Issue Summary Report

* fix: code clean-up

* feat: Added Report Summary

* feat: Add SLA status fields

* fix: add report link to desk page

* fix: sider issues

Co-authored-by: Marica <maricadsouza221197@gmail.com>
Co-authored-by: Nabin Hait <nabinhait@gmail.com>
 2021-01-13 19:59:16 +05:30
Rushabh Mehta
2cd41bca06 fix(routes): desk to app 2020-12-18 13:17:58 +05:30
Shivam Mishra
fd044b032f Merge branch 'rebrand-ui' of https://github.com/frappe/erpnext into desk-enhancements 2020-12-16 13:21:10 +05:30
Rushabh Mehta
fec8dba16c fix(merge): merge develop 2020-12-08 16:23:09 +05:30
Anuja P
2e48cf7308 Merge branch 'issue_customer_filter' of https://github.com/Anuja-pawar/erpnext into issue_customer_filter 
Merge branch 'issue_customer_filter' of https://github.com/Anuja-pawar/erpnext into issue_customer_filter
 2020-12-04 15:19:06 +05:30
Anuja P
931f2e73a7 fix: sider changes 2020-12-04 14:57:23 +05:30
Anuja Pawar
84166a931e
Merge branch 'develop' into issue_customer_filter 2020-12-04 13:33:18 +05:30
Anuja P
0139109de2 fix: consistency check 2020-12-04 11:28:13 +05:30
Anuja P
25e058833a fix: sider changes 2020-12-03 18:13:24 +05:30
Anuja P
26cc662a78 feat: added filter for customer field 2020-12-03 17:45:34 +05:30
Shivam Mishra
2fa3cac814 feat: update workspace folders 2020-12-03 15:48:57 +05:30
Shivam Mishra
2895645f86 feat: rename desk page to workspace 2020-12-03 15:39:53 +05:30
Shivam Mishra
9aaca25edb feat: update desk page json 2020-12-01 13:39:54 +05:30
Shivam Mishra
de68f74b4c chore: update all desk pages 2020-12-01 12:51:38 +05:30
Shivam Mishra
27e7c264f2 fix: link type 2020-11-30 14:58:16 +05:30
Shivam Mishra
61388d412b feat: update desk pages 2020-11-30 14:58:00 +05:30
Rushabh Mehta
542bc01718 fix(minor): update routes 2020-11-18 15:00:34 +05:30
Shivam Mishra
bed717b442 Merge branch 'develop' of https://github.com/frappe/erpnext into rebrand-ui 2020-11-12 11:32:59 +05:30
Rucha Mahabal
9db26155ad
fix: set SLA variance in seconds for Duration fieldtype (#23765) 
* fix: calculate SLA variance in seconds for Duration fieldtype

* fix: sider
 2020-10-29 22:39:21 +05:30
Shivam Mishra
9a4d603403 Merge branch 'develop' of https://github.com/frappe/erpnext into rebrand-ui 2020-09-25 11:44:37 +05:30
Rucha Mahabal
46d4180381
refactor: Issue form cleaned up and renamed Minutes to First Response field (#23066) 
* refactor: re-order fields in Issue DocType

* refactor: rename Mins to First Response to First Response Time

* refactor: First Response Time Reports for Issue and Opportunity

* fix: added patch for renamed fields and setting durations

* chore: update CRM and Support Desk Pages for Response Time reports

* fix: first response time for opportunity report

* fix: patch

Co-authored-by: Suraj Shetty <13928957+surajshetty3416@users.noreply.github.com>
 2020-09-23 16:53:16 +05:30
Abhishek Balam
4e6733293f
fix(DocTypes): Reset "owner" values in DocTypes to Administrator (#23350) 
* fix: reset owner values in doctype to Administrator

* fix: updated modified value

* fix: also fixed modified by

* fix: change modified_by to Administrator
 2020-09-18 18:27:24 +05:30
Suraj Shetty
f39bb116cc Merge branch 'develop' of https://github.com/frappe/erpnext into rebrand-ui 2020-08-27 19:27:49 +05:30
Suraj Shetty
a49af09705 fix: Primary button icon 2020-08-27 18:57:43 +05:30
Suraj Shetty
b6ebcd7559 refactor: Replace darkgray indicator with gray indicator 2020-08-27 18:57:18 +05:30
prssanna
744169833c fix: replace indicator color darkgrey with darkgray 2020-08-27 17:06:10 +05:30
Anupam Kumar
91461a0016
fix: heading is hidden in the mobile view (#23145) 2020-08-25 21:01:17 +05:30
Shivam Mishra
1358efe896 feat: update icons 2020-07-23 17:02:32 +05:30
marination
6319073d81 fix: Move Issue List actions under 'Actions' dropdown 2020-07-16 15:38:51 +05:30
rohitwaghchaure
f16bd00463
Merge pull request #22608 from ruchamahabal/fix-sla-ui 
fix: allow creating SLA documents even if SLA tracking is not enabled
 2020-07-15 15:47:37 +05:30
Rucha Mahabal
88931f0677 fix(Support): TypeError while saving Service Level Agreement 2020-07-14 11:46:11 +05:30
Rucha Mahabal
3d14011d23 fix: allow creating SLA documents even if SLA tracking is not enabled 2020-07-07 18:30:54 +05:30
Michelle Alva
2f37c447dd
fix: change button label in issue 
Changed the label of the button from "Make" to "Create" so that it is consistent with other DocTypes.

Before:
 2020-06-27 09:27:45 +05:30
Rucha Mahabal
7b3700b3ec
fix: handle custom statuses for the pause SLA configuration (#22349) 
* fix: handle hold time for custom statuses

* fix: set total hold time only if hold configurations are enabled

Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
 2020-06-25 13:29:14 +05:30
Afshan
8546b71358
feat: /support (#22194) 
* added: /support

* refactor code and implemented fail checks

* removed unused imports

* changed filter from from title to name

* refactor code to move context inside main

* removed unused variable

* added: /support

* refactor code and implemented fail checks

* removed unused imports

* changed filter from from title to name

* refactor code to move context inside main

* removed unused variable

* refactor: renamed set to get

Co-authored-by: Shivam Mishra <scmmishra@users.noreply.github.com>
Co-authored-by: Anurag Mishra <32095923+Anurag810@users.noreply.github.com>
 2020-06-17 16:16:59 +05:30
Rohit Waghchaure
fa6e4f62e2 fix: travis for develop 2020-06-16 12:02:58 +05:30
Rucha Mahabal
30487bd854 fix: codacy issues 2020-06-15 13:49:58 +05:30
Rucha Mahabal
9c27d683ba
fix: priority column width 
Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
 2020-06-11 17:03:53 +05:30
Rucha Mahabal
1e49c6b68b fix: update duration options 2020-06-10 12:58:16 +05:30
Rucha Mahabal
bb3b616a04 fix: set valuesin db for handle hold time 2020-06-09 23:17:51 +05:30
Rucha Mahabal
73326d308b refactor: move pause SLA configuration to SLA DocType 2020-06-05 18:23:39 +05:30
Rucha Mahabal
d7d3ca4214 fix: tests 2020-06-05 16:57:37 +05:30
Rucha Mahabal
8d39928418 refactor: dashboard indicator when SLA is on hold 2020-06-05 16:36:31 +05:30
Rucha Mahabal
2c9f7cf371 feat: pause SLA on statuses configuration 2020-06-05 16:35:57 +05:30
Rucha Mahabal
b29cb87868 refactor: setting avg_response_time moved to communication 2020-06-05 13:35:38 +05:30
Rucha Mahabal
3f08350181 fix: retain Hold status 2020-06-04 15:56:59 +05:30
Rucha Mahabal
94d03c6100 fix: remove Service Level DocType from Support Desk Page 2020-06-04 12:35:36 +05:30