Shiloh/brotherton-erpnext
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717 Commits

Author SHA1 Message Date
Rucha Mahabal
ea19434af4
feat: Issue Analytics Script Report (#23604) 
* feat: Issue Analytics Report

* feat: add more filters, code clean-up

* fix: add report link to desk page

* test: Issue Analytics Report

* fix: sider issues

* fix: test

* debug: travis

* debug: travis

* fix: travis

* fix: travis

Co-authored-by: Marica <maricadsouza221197@gmail.com>
Co-authored-by: Nabin Hait <nabinhait@gmail.com>
 2021-01-18 13:53:52 +05:30
Rucha Mahabal
ef5f0c0461
feat: Issue Summary Script Report (#23603) 
* feat: Issue Summary Report

* feat: Add Issue Metrics to Issue Summary Report

* fix: code clean-up

* feat: Added Report Summary

* feat: Add SLA status fields

* fix: add report link to desk page

* fix: sider issues

Co-authored-by: Marica <maricadsouza221197@gmail.com>
Co-authored-by: Nabin Hait <nabinhait@gmail.com>
 2021-01-13 19:59:16 +05:30
Rushabh Mehta
2cd41bca06 fix(routes): desk to app 2020-12-18 13:17:58 +05:30
Shivam Mishra
fd044b032f Merge branch 'rebrand-ui' of https://github.com/frappe/erpnext into desk-enhancements 2020-12-16 13:21:10 +05:30
Rushabh Mehta
fec8dba16c fix(merge): merge develop 2020-12-08 16:23:09 +05:30
Anuja P
2e48cf7308 Merge branch 'issue_customer_filter' of https://github.com/Anuja-pawar/erpnext into issue_customer_filter 
Merge branch 'issue_customer_filter' of https://github.com/Anuja-pawar/erpnext into issue_customer_filter
 2020-12-04 15:19:06 +05:30
Anuja P
931f2e73a7 fix: sider changes 2020-12-04 14:57:23 +05:30
Anuja Pawar
84166a931e
Merge branch 'develop' into issue_customer_filter 2020-12-04 13:33:18 +05:30
Anuja P
0139109de2 fix: consistency check 2020-12-04 11:28:13 +05:30
Anuja P
25e058833a fix: sider changes 2020-12-03 18:13:24 +05:30
Anuja P
26cc662a78 feat: added filter for customer field 2020-12-03 17:45:34 +05:30
Shivam Mishra
2fa3cac814 feat: update workspace folders 2020-12-03 15:48:57 +05:30
Shivam Mishra
2895645f86 feat: rename desk page to workspace 2020-12-03 15:39:53 +05:30
Shivam Mishra
9aaca25edb feat: update desk page json 2020-12-01 13:39:54 +05:30
Shivam Mishra
de68f74b4c chore: update all desk pages 2020-12-01 12:51:38 +05:30
Shivam Mishra
27e7c264f2 fix: link type 2020-11-30 14:58:16 +05:30
Shivam Mishra
61388d412b feat: update desk pages 2020-11-30 14:58:00 +05:30
Rushabh Mehta
542bc01718 fix(minor): update routes 2020-11-18 15:00:34 +05:30
Shivam Mishra
bed717b442 Merge branch 'develop' of https://github.com/frappe/erpnext into rebrand-ui 2020-11-12 11:32:59 +05:30
Rucha Mahabal
9db26155ad
fix: set SLA variance in seconds for Duration fieldtype (#23765) 
* fix: calculate SLA variance in seconds for Duration fieldtype

* fix: sider
 2020-10-29 22:39:21 +05:30
Shivam Mishra
9a4d603403 Merge branch 'develop' of https://github.com/frappe/erpnext into rebrand-ui 2020-09-25 11:44:37 +05:30
Rucha Mahabal
46d4180381
refactor: Issue form cleaned up and renamed Minutes to First Response field (#23066) 
* refactor: re-order fields in Issue DocType

* refactor: rename Mins to First Response to First Response Time

* refactor: First Response Time Reports for Issue and Opportunity

* fix: added patch for renamed fields and setting durations

* chore: update CRM and Support Desk Pages for Response Time reports

* fix: first response time for opportunity report

* fix: patch

Co-authored-by: Suraj Shetty <13928957+surajshetty3416@users.noreply.github.com>
 2020-09-23 16:53:16 +05:30
Abhishek Balam
4e6733293f
fix(DocTypes): Reset "owner" values in DocTypes to Administrator (#23350) 
* fix: reset owner values in doctype to Administrator

* fix: updated modified value

* fix: also fixed modified by

* fix: change modified_by to Administrator
 2020-09-18 18:27:24 +05:30
Suraj Shetty
f39bb116cc Merge branch 'develop' of https://github.com/frappe/erpnext into rebrand-ui 2020-08-27 19:27:49 +05:30
Suraj Shetty
a49af09705 fix: Primary button icon 2020-08-27 18:57:43 +05:30
Suraj Shetty
b6ebcd7559 refactor: Replace darkgray indicator with gray indicator 2020-08-27 18:57:18 +05:30
prssanna
744169833c fix: replace indicator color darkgrey with darkgray 2020-08-27 17:06:10 +05:30
Anupam Kumar
91461a0016
fix: heading is hidden in the mobile view (#23145) 2020-08-25 21:01:17 +05:30
Shivam Mishra
1358efe896 feat: update icons 2020-07-23 17:02:32 +05:30
marination
6319073d81 fix: Move Issue List actions under 'Actions' dropdown 2020-07-16 15:38:51 +05:30
rohitwaghchaure
f16bd00463
Merge pull request #22608 from ruchamahabal/fix-sla-ui 
fix: allow creating SLA documents even if SLA tracking is not enabled
 2020-07-15 15:47:37 +05:30
Rucha Mahabal
88931f0677 fix(Support): TypeError while saving Service Level Agreement 2020-07-14 11:46:11 +05:30
Rucha Mahabal
3d14011d23 fix: allow creating SLA documents even if SLA tracking is not enabled 2020-07-07 18:30:54 +05:30
Michelle Alva
2f37c447dd
fix: change button label in issue 
Changed the label of the button from "Make" to "Create" so that it is consistent with other DocTypes.

Before:
 2020-06-27 09:27:45 +05:30
Rucha Mahabal
7b3700b3ec
fix: handle custom statuses for the pause SLA configuration (#22349) 
* fix: handle hold time for custom statuses

* fix: set total hold time only if hold configurations are enabled

Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
 2020-06-25 13:29:14 +05:30
Afshan
8546b71358
feat: /support (#22194) 
* added: /support

* refactor code and implemented fail checks

* removed unused imports

* changed filter from from title to name

* refactor code to move context inside main

* removed unused variable

* added: /support

* refactor code and implemented fail checks

* removed unused imports

* changed filter from from title to name

* refactor code to move context inside main

* removed unused variable

* refactor: renamed set to get

Co-authored-by: Shivam Mishra <scmmishra@users.noreply.github.com>
Co-authored-by: Anurag Mishra <32095923+Anurag810@users.noreply.github.com>
 2020-06-17 16:16:59 +05:30
Rohit Waghchaure
fa6e4f62e2 fix: travis for develop 2020-06-16 12:02:58 +05:30
Rucha Mahabal
30487bd854 fix: codacy issues 2020-06-15 13:49:58 +05:30
Rucha Mahabal
9c27d683ba
fix: priority column width 
Co-authored-by: Himanshu <himanshuwarekar@yahoo.com>
 2020-06-11 17:03:53 +05:30
Rucha Mahabal
1e49c6b68b fix: update duration options 2020-06-10 12:58:16 +05:30
Rucha Mahabal
bb3b616a04 fix: set valuesin db for handle hold time 2020-06-09 23:17:51 +05:30
Rucha Mahabal
73326d308b refactor: move pause SLA configuration to SLA DocType 2020-06-05 18:23:39 +05:30
Rucha Mahabal
d7d3ca4214 fix: tests 2020-06-05 16:57:37 +05:30
Rucha Mahabal
8d39928418 refactor: dashboard indicator when SLA is on hold 2020-06-05 16:36:31 +05:30
Rucha Mahabal
2c9f7cf371 feat: pause SLA on statuses configuration 2020-06-05 16:35:57 +05:30
Rucha Mahabal
b29cb87868 refactor: setting avg_response_time moved to communication 2020-06-05 13:35:38 +05:30
Rucha Mahabal
3f08350181 fix: retain Hold status 2020-06-04 15:56:59 +05:30
Rucha Mahabal
94d03c6100 fix: remove Service Level DocType from Support Desk Page 2020-06-04 12:35:36 +05:30
Rucha Mahabal
b3338a149b fix: code clean-up 2020-06-04 12:35:00 +05:30
Rucha Mahabal
43d4397003
Merge branch 'develop' into sla-enhancements 2020-05-29 11:43:49 +05:30
Shivam Mishra
6621e22c02
refactor: clean up desk pages (#22004) 
* refactor: clean up desk pages

* refactor: update label for CRM
 2020-05-28 14:48:50 +05:30
Rucha Mahabal
3a51a97b2d Merge branch 'develop' into sla-enhancements 2020-05-28 14:33:51 +05:30
Rucha Mahabal
376a46f1e5 test: hold time for Replied status 2020-05-28 14:33:30 +05:30
Rucha Mahabal
c8e8e29083 test: Issue Metrics 2020-05-28 13:48:09 +05:30
Rucha Mahabal
f91ed4ce24 fix: add default priority field in SLA 2020-05-26 16:03:47 +05:30
Rucha Mahabal
f3fc544918 fix: SLA tests 2020-05-26 15:03:15 +05:30
Rucha Mahabal
5379e87880 refactor: code cleanup, break functions 2020-05-26 12:48:03 +05:30
Rucha Mahabal
ec6246306c refactor: set variance and SLA as Ongoing on Issue reopen 2020-05-26 12:32:12 +05:30
Rucha Mahabal
899ec36532 feat: added Resolved status with same functionality as Closed 2020-05-26 12:23:28 +05:30
Rucha Mahabal
79ed5755be refactor: remove Hold status 2020-05-25 22:04:04 +05:30
Rucha Mahabal
372aa44b19 feat: implement hold time on Replied status for SLA 2020-05-25 21:37:58 +05:30
Shivam Mishra
8caffe2c71
refactor: use text editor in issue web form (#21767) 2020-05-19 16:37:34 +05:30
Rucha Mahabal
8993d38daf fix: set avg response time only when there are responses 2020-05-06 13:37:10 +05:30
Rucha Mahabal
3d891f8e89 fix: set SLA as Ongoing on Issue Reopen 2020-05-06 13:00:33 +05:30
Rucha Mahabal
f2d36364f5 fix: handle issue metrics on Reopen and Close 2020-05-06 12:32:55 +05:30
Rucha Mahabal
f77d7243dc fix: remove Service Level DocType 2020-05-06 11:47:52 +05:30
Rucha Mahabal
fc4c795661 fix: reset issue metrics on Reopen and Split 2020-05-06 11:42:43 +05:30
Rucha Mahabal
a2a1e257ae fix: set Issue metrics using Duration fieldtype 2020-05-06 11:09:33 +05:30
Rucha Mahabal
35d853a476 fix: SLA in issues with Duration Fieldtype 2020-05-05 18:54:50 +05:30
Rucha Mahabal
ec24afb283 fix: change response and resolution fieldtype to Duration in SLA 2020-05-05 10:02:14 +05:30
Rucha Mahabal
0e3a16e267 fix: set metrics duration 2020-04-29 00:13:33 +05:30
Rucha Mahabal
2c3f1677f8 fix: commonify SLA and Service Level Doctypes 2020-04-28 14:11:58 +05:30
Rucha Mahabal
d881dc4784 feat: metrics for Issue 2020-04-24 14:33:34 +05:30
Shivam Mishra
bd53f3b080 fix: filters as dictionary 2020-04-19 12:47:48 +05:30
Shivam Mishra
ebcc46d837
feat: updated desk pages (#21138) 2020-04-10 18:52:05 +05:30
Himanshu Warekar
c207c457a5 Merge branch 'develop' of https://github.com/frappe/erpnext into custom_append_to 2020-04-06 11:34:27 +05:30
Rohan Bansal
da54719b43 feat: add status filter in issue web form 2020-03-26 16:08:03 +05:30
Himanshu Warekar
841be6713b Merge branch 'develop' of https://github.com/frappe/erpnext into custom_append_to 2020-03-13 19:40:00 +05:30
Shivam Mishra
451382e08e feat: update desk pages 2020-03-12 16:34:34 +05:30
Shivam Mishra
1fd1852c6a
Merge branch 'develop' into yet-another-desk 2020-03-10 18:20:27 +05:30
Shivam Mishra
0310366d5a fix (cleanup): remove incomplete dependencies data 2020-03-05 11:28:40 +05:30
Shivam Mishra
8a8e8d6c5c feat: added base pages for desk 2020-03-02 16:56:31 +05:30
Rohan
d40a5d92c2
fix: sort Issues chronologically (#20741) 2020-02-26 18:54:14 +05:30
Rohan Bansal
e5b59c781f fix: show priority in Issue list view 2020-02-19 13:13:24 +05:30
Suraj Shetty
48e9bc3fc9 fix: Incorrect translation syntax 2020-01-29 15:06:18 +05:30
Himanshu Warekar
c9f497d7c0 feat: move subject and sender fields to json 2020-01-13 16:26:40 +05:30
Himanshu Warekar
c7feea830f feat: Email Append To 2019-12-12 21:12:17 +05:30
Pranav Nachnekar
6aa763221b fix: rename appointment booking route (#19886) 
* rename appoinment booking route

* fix: replace all references to book-appointment route
 2019-12-10 21:35:28 +05:30
Himanshu
bac50bc295 fix: remove validate for issue priority (#19522) 2019-11-07 18:04:50 +05:30
Shivam Mishra
8aa0a280b2 Revert "fix: Allow disabled links in issue doctype (#19265)" 
This reverts commit 29a5756f87.
 2019-10-15 19:17:20 +05:30
Deepesh Garg
29a5756f87 fix: Allow disabled links in issue doctype (#19265) 
* fix: Allow disabled links in issue doctype

* fix: Remove unwanted attribute
 2019-10-11 11:04:48 +05:30
Himanshu
e3ef56804c fix(Issue): track split from in issue (#18994) 
* fix: track split from in issue

* fix: rename field name

* fix: remove first_mins to response
 2019-09-11 19:20:20 +05:30
Himanshu Warekar
05425d414c fix: change agreement fulfilled to ongoing 2019-07-23 16:58:13 +05:30
Himanshu
94a0d45b77 fix: do not add an extra day (#18311) 2019-07-15 14:06:50 +05:30
Anurag Mishra
70dbca2263 fix: enable track changes for issue doctype (#18290) 2019-07-12 14:29:20 +05:30
Rushabh Mehta
64897d26a4 fix(minor): open colour status for issue 2019-07-12 12:55:28 +05:30
Himanshu
7d1d9aa46b feat(Issue): Reset SLA (#18244) 
* feat: reset sla

* fix: db.get_single_value

* feat: timeline entry for reset sla

* fix: remove communication from support config

* fix: reset sla on split_issue
 2019-07-12 12:19:35 +05:30
Himanshu Warekar
523d0ab0d4 fix: resolution by indicator 2019-07-11 13:24:28 +05:30
Himanshu
e7bb54ed76 feat(Issue): Settings to stop SLA tracking (#18112) 
* fix: fix msgprint when creating new issues

* fix: use getdate

* fix: do not self save

* fix: test case

* fix: error due to comparing date and str

* fix: creation time for replicated issue

* feat: sla in support settings

* fix: remove sla settings

* feat: enable check in sla

* fix: throw if sla is disabled

* fix: enable sla
 2019-07-10 17:15:59 +05:30
Himanshu
35f15148fb fix: do not update modified (#18193) 2019-07-08 10:25:28 +05:30
Nabin Hait
34c551d9a5
fix: Missing commits from hotfix branch (#17997) 
* fix: merge conflict

* fix: restored missing set_gst_state_and_state_number function

* fix: style linting as per codacy

* fix: Fixes related to customer/lead merging

* fix: merge conflict

* fix: Fixes related to customer/lead merging

* fix: Assign isue/opportunity to user

* fix: Assign isue/opportunity to user

* fix: Replaced Invoice type by GST Category

* fix: merge conflict

* fix: merge conflict

* fix: test cases

* fix: test cases
 2019-07-03 10:34:31 +05:30
Aditya Hase
8d70073cf8 refactor: Remove implicit auto assignment feature (#18124) 
This behaviour now can be replicated with Assignment Rule configurations.
 2019-07-01 19:35:17 +05:30
Himanshu
2d0fd9f519 fix: travis (#18116) 2019-07-01 10:24:02 +05:30
Himanshu Warekar
115da67713 fix: include standalone sla in issues 2019-06-28 22:26:58 +05:30
Himanshu Warekar
5cec89d1ab fix: remove frm call for priority change 2019-06-28 19:07:13 +05:30
Himanshu Warekar
43e3dacba2 fix: remove whitelisted method 2019-06-28 00:00:48 +05:30
Himanshu Warekar
be0001ece6 fix: change to link field 2019-06-27 22:59:52 +05:30
Himanshu
27c1e844c7
Merge branch 'develop' into sla_fix 2019-06-26 18:24:29 +05:30
Faris Ansari
df7a6520b9 fix: Allow Rename in Issue Type 2019-06-26 16:57:33 +05:30
Himanshu Warekar
54ece39aef fix: review changes 2019-06-24 15:18:56 +05:30
Himanshu Warekar
de8c38f0fe fix: datetime import 2019-06-24 00:31:33 +05:30
Himanshu Warekar
d1ca820e1e fix: add function for timedelta conversion 2019-06-21 22:57:06 +05:30
Himanshu Warekar
9f19a82ec9 fix: scheduling bug if out of bussiness hours 2019-06-20 23:29:56 +05:30
Himanshu Warekar
a03aa0014e feat: update sla using custom script 2019-06-20 11:32:49 +05:30
Himanshu Warekar
bbe84ac0ef feat: change apply_to to entity 2019-06-20 10:53:34 +05:30
Himanshu Warekar
41bf0c6855 feat: filter sla based on customer in issue 2019-06-20 10:00:11 +05:30
Himanshu Warekar
874326dc7b patch: set apply_to as customer 2019-06-10 12:33:30 +05:30
Himanshu Warekar
0b36d324ee fix: display depends for apply_to in sla 2019-06-10 11:36:51 +05:30
Himanshu Warekar
65e0ae2171 test: new test cases for sla 2019-06-10 11:24:24 +05:30
Himanshu Warekar
88becdd869 test: test cases for sla with apply_to 2019-06-09 19:33:55 +05:30
Himanshu Warekar
0674d16fee feat: sla based on customer/group/territory 2019-06-07 15:28:42 +05:30
Himanshu Warekar
ab97cd4db1 feat: dashboards 2019-06-06 14:13:10 +05:30
Himanshu Warekar
b318b83bb7 patch: fixes 2019-06-06 12:03:37 +05:30
Himanshu Warekar
e119a713fd Merge develop into sla_fix 2019-06-06 10:46:36 +05:30
Himanshu Warekar
b903da6bfd fix: remove priorities list 2019-06-05 13:42:03 +05:30
deepeshgarg007
a87c545907 fix: Remove support analytics report 2019-06-05 09:07:42 +05:30
Himanshu Warekar
68ed272bfa feat: show priorities listed in sla in issue 2019-06-03 18:59:55 +05:30
Himanshu Warekar
da91cfe1e2 fix: set default priority on sla change 2019-05-28 23:38:43 +05:30
Himanshu Warekar
fee2fee83a fix: test cases 2019-05-28 11:47:51 +05:30
Himanshu Warekar
24f8310ece fix: test cases 2019-05-28 00:01:55 +05:30
Nabin Hait
39490ca0c5
Merge branch 'develop' into sla_fix 2019-05-27 13:59:56 +05:30
Himanshu Warekar
6feb12d333 fix: miscellaneous fixes 2019-05-26 00:03:40 +05:30
Rushabh Mehta
7e4fb49c61 fix(minor): after manual testing 2019-05-24 11:22:31 +05:30
Rushabh Mehta
04e89ce808 refactor: deprecate old API 2019-05-22 16:52:36 +05:30
Himanshu Warekar
323ea2d33a feat: change SLA as well as priorities 2019-05-21 22:39:42 +05:30
Himanshu Warekar
f38486b22c Merge develop into sla_fix 2019-05-20 23:25:26 +05:30
Himanshu Warekar
23a574d794 fix: codacy 2019-05-19 19:34:45 +05:30
Himanshu Warekar
22d8b3037a tests: fix issue tests 2019-05-19 11:56:37 +05:30
Himanshu Warekar
97b05e8b58 test: fixes 2019-05-19 11:14:59 +05:30
Himanshu Warekar
f77fe313e3 feat: change sla on the fly 2019-05-19 11:06:00 +05:30
Himanshu Warekar
628ea47c6d Merge branch 'develop' of https://github.com/frappe/erpnext into sla_fix 2019-05-17 00:48:23 +05:30
Himanshu
abcb6aea00 fix: do not remove assignment when closed (#17613) 2019-05-14 20:07:53 +00:00
Himanshu Warekar
c4fe98391b fix: set now_datetime 2019-05-11 09:38:08 +05:30
Himanshu Warekar
a8f9698082 fix: call the correct function 2019-05-11 00:01:43 +05:30
Himanshu Warekar
6e6148be39 fix: calculate variance 2019-05-10 23:49:42 +05:30
Himanshu Warekar
488432c0e8 fix: display sla status 2019-05-09 11:50:09 +05:30
Himanshu Warekar
5aba75d74d fix: show priority change dialog 2019-05-08 00:22:26 +05:30
Himanshu Warekar
fc3232a9db fix: compare timedeltas directly 2019-05-07 23:42:38 +05:30
Himanshu Warekar
1bfef6a600 fix: code fixes 2019-05-07 10:46:52 +05:30
Himanshu Warekar
9563835b61 fix: miscellaneous fixes 2019-05-07 10:40:02 +05:30