Commit Graph

23 Commits

Author SHA1 Message Date
Himanshu
7d1d9aa46b feat(Issue): Reset SLA (#18244)
* feat: reset sla

* fix: db.get_single_value

* feat: timeline entry for reset sla

* fix: remove communication from support config

* fix: reset sla on split_issue
2019-07-12 12:19:35 +05:30
Himanshu
e7bb54ed76 feat(Issue): Settings to stop SLA tracking (#18112)
* fix: fix msgprint when creating new issues

* fix: use getdate

* fix: do not self save

* fix: test case

* fix: error due to comparing date and str

* fix: creation time for replicated issue

* feat: sla in support settings

* fix: remove sla settings

* feat: enable check in sla

* fix: throw if sla is disabled

* fix: enable sla
2019-07-10 17:15:59 +05:30
Nabin Hait
39490ca0c5
Merge branch 'develop' into sla_fix 2019-05-27 13:59:56 +05:30
Rushabh Mehta
7e4fb49c61 fix(minor): after manual testing 2019-05-24 11:22:31 +05:30
Himanshu Warekar
f38486b22c Merge develop into sla_fix 2019-05-20 23:25:26 +05:30
Himanshu Warekar
00a494f07b fix: change sla on priority 2019-05-03 12:44:35 +05:30
Rushabh Mehta
43257c8cc3 fix(rename): Help Desk => Support 2019-04-02 08:59:15 +05:30
Himanshu
f3e5213190 feat(Support): Service Level Agreements (#16828)
* init SLA

* Added more inputs to the forms

* set priority of issue

* Removed UOM in favor of hours for tracking

* updated js to autofill values

* Removed unwanted fields

* timer functionality

* code refactor

* parenthesis fix

* fixed typo

* added new fields

* Updated fields

* Updated fields for issue doctype

* Updated fields for issue doctype

* changed doctype structure

* added new fields to issue

* code refactor

* new function to set criticality level

* changed dropdown options

* set timer for sla

* calculation of resolution and response time

* stopwatch counter

* dashboard changes

* renamed sla to support contract

* countdown timer section

* issue doctype changes

* removed unwanted imports

* fixed wrong response time and resolution time

* update response and resolution time

* calculate time to respond and resolve

* feature enhancements

* probable scheduling bug fix

* fixed scheduling issue support sent out of support time

* removed issue criticality link from support

* Changed day order

* skip date validation when support contract is default

* removed mandatory field

* fix scheduling conditions for now

* code refactor

* removed duplicate doctypes

* fixed day inserted twice in service level

* check to not add another default contract

* default support contracts

* removed commented code

* removed unused imports

* fix sla for non-listed days

* reduced redundant code and optimized it and starting unit tests

* added condition check to compute days correctly

* renamed doc as per guidelines and added conditions for scheduling

* removed per day support timings

* added response and resolution time to support contract

* scheduling based on hours kinda fix

* set sla before_update and finally fixed time scheduling out of support time

* DocType Issue removed test_records and rewrote test cases

* test cases and codacy fixes

* Doctype SLA instead of Support Contract to avoid confusion with Contract

* fixed tests failing due to change in options for time period

* change naming to Prompt

* remove unknown doctype from help_desk

* revert unwanted changes to default

* refactor get_list for fetching service_level_agreement

* change datatypes

* fix tests

* refactored tests

* remove unused imports

* code and comments refactor for better understandability

* removed and renamed doctype to service days and minor fixes

* Refactor test cases for response and resolution time for issue

* add validation to check if response time < resolution time

* minor fix for checking if current day is start day

* calculate time in js rather than python

* fix: parenthesis fixing customer dashboard

* json changes to rename sections

* refactor: alignment

* refactor: beautify code

* fix: use frm api to get the element

* fix: replace '__' with '_'

* refactor: remove pointless test
2019-03-19 16:47:56 +05:30
Prateeksha Singh
7cd6ebeb6d feat(explore_page): rearrange links 2019-02-07 09:57:10 +05:30
Rohit Waghchaure
67526f244e [enhance] Report for analysis of support hours count 2017-06-26 17:04:52 +05:30
Rushabh Mehta
2167ff589c [minor] update font awesome icons 2016-12-07 11:09:02 +05:30
Kanchan Chauhan
fb3eb13ca4 New Maintenance Module 2016-06-29 15:51:02 +05:30
Rushabh Mehta
f7e6ec0654 [report] minutes to first response for issues 2016-06-14 18:08:51 +05:30
Rushabh Mehta
d1e1c52171 [redesign] modules 2016-03-08 18:07:20 +05:30
Anand Doshi
d35354cc06 Merge remote-tracking branch 'frappe/develop' into v5.0
Conflicts:
	erpnext/__version__.py
	erpnext/accounts/doctype/budget_distribution/test_budget_distribution.py
	erpnext/accounts/doctype/chart_of_accounts/charts/account_properties.py
	erpnext/hooks.py
	erpnext/patches.txt
	erpnext/stock/doctype/stock_ledger_entry/stock_ledger_entry.py
	erpnext/stock/get_item_details.py
	erpnext/translations/ar.csv
	erpnext/translations/bs.csv
	erpnext/translations/ca.csv
	erpnext/translations/el.csv
	erpnext/translations/es.csv
	erpnext/translations/fr.csv
	erpnext/translations/hr.csv
	erpnext/translations/id.csv
	erpnext/translations/is.csv
	erpnext/translations/ja.csv
	erpnext/translations/nl.csv
	erpnext/translations/pl.csv
	erpnext/translations/pt-BR.csv
	erpnext/translations/ru.csv
	erpnext/translations/tr.csv
	erpnext/translations/zh-cn.csv
	erpnext/translations/zh-tw.csv
	setup.py
2015-02-24 18:12:17 +05:30
Anand Doshi
d57e793bf3 [fix] Added unicode_literals if missing in py files 2015-02-24 12:24:53 +05:30
Rushabh Mehta
46e03eadca [rename] Customer Issue -> Warranty Claim 2015-02-17 10:45:50 +05:30
Rushabh Mehta
bd9b62ff28 [rename] Support Ticket -> Issue 2014-11-28 11:46:10 +05:30
Rushabh Mehta
5cdc8e560c [mailbox] removed separate email settings for jobs, sales, support 2014-09-16 15:12:18 +05:30
Anand Doshi
08ef467fc6 Fixed moduleview language issue 2014-05-08 11:43:18 +05:30
Anand Doshi
e30511d315 Email Settings split into Outgoing Email Settings and Support Email Settings 2014-03-03 20:32:20 +05:30
Anand Doshi
6b12b07b33 Fixes to Module Views 2014-03-03 16:05:00 +05:30
Anand Doshi
f5794f1c07 Module Home Pages using Module View 2014-03-03 15:06:34 +05:30