diff --git a/maintenance/doctype/support_ticket/support_ticket.txt b/maintenance/doctype/support_ticket/support_ticket.txt deleted file mode 100644 index 983f544246..0000000000 --- a/maintenance/doctype/support_ticket/support_ticket.txt +++ /dev/null @@ -1,1037 +0,0 @@ -[ - { - '_last_update': '1308898257', - 'allow_attach': None, - 'allow_copy': None, - 'allow_email': None, - 'allow_print': None, - 'allow_rename': None, - 'allow_trash': 1, - 'autoname': 'SUP.######', - 'change_log': None, - 'client_script': None, - 'client_script_core': None, - 'client_string': None, - 'colour': 'White:FFF', - 'creation': '2011-05-23 10:18:58', - 'description': None, - 'docstatus': 0, - 'doctype': 'DocType', - 'document_type': None, - 'dt_template': None, - 'hide_heading': None, - 'hide_toolbar': None, - 'idx': None, - 'in_create': None, - 'in_dialog': None, - 'is_transaction_doc': None, - 'issingle': None, - 'istable': None, - 'max_attachments': None, - 'menu_index': None, - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'module': 'Maintenance', - 'name': 'Support Ticket', - 'name_case': None, - 'owner': 'Administrator', - 'parent': None, - 'parent_node': None, - 'parentfield': None, - 'parenttype': None, - 'print_outline': None, - 'read_only': None, - 'read_only_onload': None, - 'search_fields': 'status,customer,allocated_to,subject,raised_by', - 'section_style': 'Tray', - 'server_code': None, - 'server_code_compiled': None, - 'server_code_core': None, - 'server_code_error': ' ', - 'show_in_menu': 0, - 'smallicon': None, - 'subject': '%(subject)s', - 'tag_fields': 'status', - 'use_template': None, - 'version': 140 - }, - { - 'amend': 0, - 'cancel': 0, - 'create': 1, - 'creation': '2011-05-23 10:18:58', - 'docstatus': 0, - 'doctype': 'DocPerm', - 'execute': None, - 'idx': 1, - 'match': None, - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'PERM00823', - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'permissions', - 'parenttype': 'DocType', - 'permlevel': 0, - 'read': 1, - 'role': 'Guest', - 'submit': 0, - 'write': 1 - }, - { - 'amend': None, - 'cancel': None, - 'create': 1, - 'creation': '2011-05-23 10:18:58', - 'docstatus': 0, - 'doctype': 'DocPerm', - 'execute': None, - 'idx': 2, - 'match': 'customer', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'PERM00824', - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'permissions', - 'parenttype': 'DocType', - 'permlevel': 0, - 'read': 1, - 'role': 'Customer', - 'submit': None, - 'write': 1 - }, - { - 'amend': None, - 'cancel': 1, - 'create': 1, - 'creation': '2011-05-23 10:18:58', - 'docstatus': 0, - 'doctype': 'DocPerm', - 'execute': None, - 'idx': 3, - 'match': None, - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'PERM00825', - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'permissions', - 'parenttype': 'DocType', - 'permlevel': 0, - 'read': 1, - 'role': 'Support Team', - 'submit': None, - 'write': 1 - }, - { - 'amend': None, - 'cancel': 0, - 'create': 0, - 'creation': '2011-05-23 10:18:58', - 'docstatus': 0, - 'doctype': 'DocPerm', - 'execute': None, - 'idx': 4, - 'match': 'allocated_to', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'PERM00826', - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'permissions', - 'parenttype': 'DocType', - 'permlevel': 1, - 'read': 1, - 'role': 'Support Team', - 'submit': None, - 'write': 1 - }, - { - 'amend': None, - 'cancel': None, - 'create': None, - 'creation': '2011-05-23 10:18:58', - 'docstatus': 0, - 'doctype': 'DocPerm', - 'execute': None, - 'idx': 5, - 'match': None, - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'PERM00827', - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'permissions', - 'parenttype': 'DocType', - 'permlevel': 2, - 'read': 1, - 'role': 'Support Team', - 'submit': None, - 'write': None - }, - { - 'allow_on_submit': None, - 'colour': 'White:FFF', - 'creation': '2011-05-23 10:18:58', - 'default': 'Open', - 'depends_on': None, - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'status', - 'fieldtype': 'Select', - 'hidden': None, - 'icon': None, - 'idx': 1, - 'in_filter': 0, - 'label': 'Status', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL04803', - 'no_column': None, - 'no_copy': 1, - 'oldfieldname': 'status', - 'oldfieldtype': 'Select', - 'options': '\nOpen\nTo Reply\nWaiting for Customer\nHold\nClosed', - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 1, - 'print_hide': None, - 'report_hide': None, - 'reqd': 0, - 'search_index': 1, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-05-23 10:18:58', - 'default': None, - 'depends_on': None, - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'subject', - 'fieldtype': 'Text', - 'hidden': None, - 'icon': None, - 'idx': 2, - 'in_filter': 1, - 'label': 'Subject', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL04804', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': None, - 'oldfieldtype': None, - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 0, - 'print_hide': None, - 'report_hide': None, - 'reqd': 1, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-05-23 10:18:58', - 'default': None, - 'depends_on': 'eval:doc.__islocal', - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'raised_by', - 'fieldtype': 'Data', - 'hidden': None, - 'icon': None, - 'idx': 3, - 'in_filter': 1, - 'label': 'Raised By (Email)', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL04805', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': 'raised_by', - 'oldfieldtype': 'Data', - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 0, - 'print_hide': None, - 'report_hide': None, - 'reqd': 1, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-05-23 10:18:58', - 'default': None, - 'depends_on': 'eval:doc.__islocal', - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'description', - 'fieldtype': 'Text', - 'hidden': None, - 'icon': None, - 'idx': 4, - 'in_filter': None, - 'label': 'Description', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL04806', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': 'problem_description', - 'oldfieldtype': 'Text', - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 0, - 'print_hide': None, - 'report_hide': None, - 'reqd': 0, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-05-27 13:07:26', - 'default': None, - 'depends_on': None, - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'problem_description', - 'fieldtype': 'Text', - 'hidden': None, - 'icon': None, - 'idx': 5, - 'in_filter': None, - 'label': 'Problem Description', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL05248', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': 'problem_description', - 'oldfieldtype': 'Text', - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 0, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-06-24 11:54:03', - 'default': None, - 'depends_on': 'eval:!doc.__islocal', - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': None, - 'fieldtype': 'HTML', - 'hidden': None, - 'icon': None, - 'idx': 6, - 'in_filter': None, - 'label': 'Thread HTML', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL05356', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': None, - 'oldfieldtype': None, - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 1, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-05-23 10:18:58', - 'default': None, - 'depends_on': 'eval:!doc.__islocal', - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'new_response', - 'fieldtype': 'Text', - 'hidden': None, - 'icon': None, - 'idx': 7, - 'in_filter': None, - 'label': 'New Response', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL04808', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': None, - 'oldfieldtype': None, - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 0, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-05-23 10:18:58', - 'default': None, - 'depends_on': 'eval:!doc.__islocal', - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': None, - 'fieldtype': 'Button', - 'hidden': None, - 'icon': None, - 'idx': 8, - 'in_filter': None, - 'label': 'Send', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL04809', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': None, - 'oldfieldtype': None, - 'options': 'send_response', - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 0, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': 'White:FFF', - 'creation': '2011-06-24 11:54:03', - 'default': None, - 'depends_on': None, - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': None, - 'fieldtype': 'Section Break', - 'hidden': None, - 'icon': None, - 'idx': 9, - 'in_filter': None, - 'label': 'Additional Info', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL05357', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': None, - 'oldfieldtype': None, - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 1, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-06-24 11:54:03', - 'default': None, - 'depends_on': 'eval:!doc.__islocal', - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': None, - 'fieldtype': 'Column Break', - 'hidden': None, - 'icon': None, - 'idx': 10, - 'in_filter': None, - 'label': None, - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL05358', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': None, - 'oldfieldtype': 'Column Break', - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 1, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': '50%' - }, - { - 'allow_on_submit': None, - 'colour': 'White:FFF', - 'creation': '2011-05-23 10:18:58', - 'default': None, - 'depends_on': None, - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'customer', - 'fieldtype': 'Link', - 'hidden': None, - 'icon': None, - 'idx': 11, - 'in_filter': 1, - 'label': 'Customer', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL04812', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': 'customer', - 'oldfieldtype': 'Link', - 'options': 'Customer', - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 1, - 'print_hide': 1, - 'report_hide': None, - 'reqd': 0, - 'search_index': 1, - 'trigger': 'Client', - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-05-23 10:18:58', - 'default': None, - 'depends_on': None, - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'customer_name', - 'fieldtype': 'Data', - 'hidden': None, - 'icon': None, - 'idx': 12, - 'in_filter': 1, - 'label': 'Customer Name', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL04813', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': 'customer_name', - 'oldfieldtype': 'Data', - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 2, - 'print_hide': None, - 'report_hide': None, - 'reqd': 0, - 'search_index': 1, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-06-24 12:20:56', - 'default': None, - 'depends_on': None, - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'address_display', - 'fieldtype': 'Small Text', - 'hidden': None, - 'icon': None, - 'idx': 13, - 'in_filter': None, - 'label': 'Address', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL05399', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': None, - 'oldfieldtype': None, - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 2, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-06-24 12:20:56', - 'default': None, - 'depends_on': None, - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'contact_display', - 'fieldtype': 'Data', - 'hidden': None, - 'icon': None, - 'idx': 14, - 'in_filter': None, - 'label': 'Contact Name', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL05401', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': None, - 'oldfieldtype': None, - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 2, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-06-24 12:20:56', - 'default': None, - 'depends_on': None, - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'contact_mobile', - 'fieldtype': 'Data', - 'hidden': None, - 'icon': None, - 'idx': 15, - 'in_filter': None, - 'label': 'Mobile No', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL05400', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': None, - 'oldfieldtype': None, - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 2, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-05-23 10:18:58', - 'default': None, - 'depends_on': None, - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'contact_email', - 'fieldtype': 'Data', - 'hidden': None, - 'icon': None, - 'idx': 16, - 'in_filter': None, - 'label': 'Contact Email', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL04814', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': 'contact_no', - 'oldfieldtype': 'Data', - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 2, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-05-23 10:18:58', - 'default': 'Today', - 'depends_on': None, - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'opening_date', - 'fieldtype': 'Date', - 'hidden': None, - 'icon': None, - 'idx': 17, - 'in_filter': None, - 'label': 'Opening Date', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL04815', - 'no_column': None, - 'no_copy': 1, - 'oldfieldname': 'opening_date', - 'oldfieldtype': 'Date', - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 1, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-05-23 10:18:58', - 'default': None, - 'depends_on': None, - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'opening_time', - 'fieldtype': 'Time', - 'hidden': None, - 'icon': None, - 'idx': 18, - 'in_filter': None, - 'label': 'Opening Time', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL04816', - 'no_column': None, - 'no_copy': 1, - 'oldfieldname': 'opening_time', - 'oldfieldtype': 'Time', - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 1, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-06-24 11:54:03', - 'default': None, - 'depends_on': 'eval:!doc.__islocal', - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': None, - 'fieldtype': 'Column Break', - 'hidden': None, - 'icon': None, - 'idx': 19, - 'in_filter': None, - 'label': None, - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL05359', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': None, - 'oldfieldtype': 'Column Break', - 'options': None, - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 1, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': None, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 'colour': None, - 'creation': '2011-05-23 10:18:58', - 'default': None, - 'depends_on': 'eval:!doc.__islocal', - 'description': None, - 'docstatus': 0, - 'doctype': 'DocField', - 'fieldname': 'allocated_to', - 'fieldtype': 'Link', - 'hidden': None, - 'icon': None, - 'idx': 20, - 'in_filter': 1, - 'label': 'Allocated To', - 'modified': '2011-06-24 12:24:09', - 'modified_by': 'Administrator', - 'name': 'FL04818', - 'no_column': None, - 'no_copy': None, - 'oldfieldname': 'allocated_to', - 'oldfieldtype': 'Link', - 'options': 'Profile', - 'owner': 'Administrator', - 'parent': 'Support Ticket', - 'parentfield': 'fields', - 'parenttype': 'DocType', - 'permlevel': 1, - 'print_hide': None, - 'report_hide': None, - 'reqd': None, - 'search_index': 1, - 'trigger': None, - 'width': None - }, - { - 'allow_on_submit': None, - 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