[report] minutes to first response for issues

erpnext/config/support.py

@@ -64,6 +64,12 @@ def get_data():
 					"label": _("Support Analytics"),
 					"icon": "icon-bar-chart"
 				},
+				{
+					"type": "report",
+					"name": "Minutes to First Response for Issues",
+					"doctype": "Issue",
+					"is_query_report": True
+				},
 			]
 		},
 	]

erpnext/support/report/minutes_to_first_response_for_issues/minutes_to_first_response_for_issues.js

@@ -0,0 +1,31 @@
+frappe.query_reports["Minutes to First Response for Issues"] = {
+    "filters": [
+        {
+            "fieldname":"from_date",
+            "label": __("From Date"),
+            "fieldtype": "Date",
+			'reqd': 1,
+            "default": frappe.datetime.add_days(frappe.datetime.nowdate(), -30)
+        },
+        {
+            "fieldname":"to_date",
+            "label": __("To Date"),
+            "fieldtype": "Date",
+			'reqd': 1,
+            "default":frappe.datetime.nowdate()
+        },
+    ],
+	get_chart_data: function(columns, result) {
+		console.log(result);
+		return {
+			data: {
+				x: 'Date',
+				columns: [
+					['Date'].concat($.map(result, function(d) { return d[0]; })),
+					['Mins to first reponse'].concat($.map(result, function(d) { return d[1]; }))
+				]
+			},
+			chart_type: 'line'
+		}
+	}
+}

erpnext/support/report/minutes_to_first_response_for_issues/minutes_to_first_response_for_issues.json

@@ -0,0 +1,19 @@
+{
+ "add_total_row": 0, 
+ "apply_user_permissions": 1, 
+ "creation": "2016-06-14 17:44:26.034112", 
+ "disabled": 0, 
+ "docstatus": 0, 
+ "doctype": "Report", 
+ "idx": 0, 
+ "is_standard": "Yes", 
+ "modified": "2016-06-14 17:50:28.082090", 
+ "modified_by": "Administrator", 
+ "module": "Support", 
+ "name": "Minutes to First Response for Issues", 
+ "owner": "Administrator", 
+ "query": "select date(creation) as creation_date, avg(mins_to_first_response) from tabIssue where creation > '2016-05-01' group by date(creation) order by creation_date;", 
+ "ref_doctype": "Issue", 
+ "report_name": "Minutes to First Response for Issues", 
+ "report_type": "Script Report"
+}

erpnext/support/report/minutes_to_first_response_for_issues/minutes_to_first_response_for_issues.py

@@ -0,0 +1,26 @@
+# Copyright (c) 2013, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+import frappe
+
+def execute(filters=None):
+	columns = [
+		{
+			'fieldname': 'creation_date',
+			'label': 'Date',
+			'fieldtype': 'Date'
+		},
+		{
+			'fieldname': 'mins',
+			'label': 'Float',
+			'fieldtype': 'Mins to First Response'
+		},
+	]
+
+	data = frappe.db.sql('''select date(creation) as creation_date,
+		avg(mins_to_first_response) as mins
+		from tabIssue where date(creation) between %s and %s
+		group by creation_date order by creation_date desc''', (filters.from_date, filters.to_date))
+
+	return columns, data